We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

BEST WESTERN Brook Hotel Norwich

Hotels.comUS$51*
View Deal
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 7 more sites!
Professional photos
BEST WESTERN Brook Hotel Norwich
BEST WESTERN Brook Hotel Norwich
Panoramas (31)
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

564 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
Showing 561: English reviews
Start your review of BEST WESTERN Brook Hotel Norwich
 Click to rate
Norwich, United Kingdom
Reviewed 2 days ago NEW

What can I say? Absolutely nothing negative at all to say about The Brook Hotel Norwich. The staff could not do enough for us, They welcomed all our guests, the food was fantastic, all staff were considerate to our needs and our evening buffet was excellent. The bridal suite really had the 'Wow' factor, out of this world, only a...

 Report
Helpful?
Thank macala67
Staffordshire, United Kingdom
Reviewed 4 days ago NEW

Should join the hotel chain Worst Eastern, what a mess of a hotel. Rooms are dated, bathroom scruffy, black mould around the bath. I'll come back to bedding hygene later. Ate in restaurant, only a few others in there. Chose Prawn cocktail, (ok) Burger with cheese, homemade salsa, mushrooms and peas. Dont get me wrong I love Aunt Bessie frozen...

 Report
Helpful?
Thank 530paul731
Cardiff, United Kingdom
Reviewed 1 week ago

We had 3 days over Easter break here (we had already had a night in another best western before this one as we are going all over uk) room was ok but the complementary toiletries were limited to bodywash, shampoo, & small soap (other hotel we had body wash shampoo, conditioner, body cream, & small soap) this theme carried on...

 Report
Helpful?
Thank sharon_hutchen
Ipswich, United Kingdom
Reviewed 1 week ago via mobile

Booked this as belated mothers day present from my partner to visit lovely Norwich and North Norfolk coast over Easter bank holiday weekend. Positives Room clean Good Size Negatives Room cold heater not working reported this to reception 1st time told no one available to come and fix 2nd call to reception about 1 hour later told waiting for engineer...

 Report
Helpful?
Thank Junehelen
Stockport, United Kingdom
Reviewed 1 week ago

The decor was very 70's. Room was extremely dated and totally uncoordinated. Bathroom was black around the bath on the sealant. Water puddle on the floor. Net curtains were grey! Bar menu was poor. Fish and chips selected - I have never had battered skate wing! The restaurant menu was overpriced and was empty. Ok for a transit, overnight stop,...

 Report
Helpful?
Thank Nicholas M
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Many thanks for your recent review of our hotel. I am sorry to hear you did not enjoy your stay I will be passing your feedback onto the team so that they can take corrective training with their teams.

Wakefield, United Kingdom
Reviewed 2 weeks ago via mobile

Stayed at bw Norwich parked up early and then travelled into Norwich ideal stop from motorway Couldn't get room early but allowed to use facilities after long drive Arrived back around 6 to check in room had recently had refurb so nice and clean only prob for me was pillows I love a feather pillow 🤔 Breakfast was buffet service...

 Report
Helpful?
Thank greenie274
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Thank you for your recent review of our hotel. I will make sure the team are aware of your kind comments & we look forward to welcoming you back in the near future.

Norwich, United Kingdom
Reviewed 2 weeks ago

Had a meal here after a meeting. The staff were pleasant enough, but the chef was obviously having a bad hair day. I chose the vegetarian option and was sorry I had done so. The vegetable lasagne looked like a plate of slop. Completely tasteless and close to inedible. To be fair, the meat-eaters' food didn't look much better. I...

 Report
Helpful?
Thank AmpenSpekersohn
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Thank you for your recent review of our hotel. I am sorry you did not enjoy your meal with us, I will certainly pass your feedback onto the chef so that he can speak to his team regarding this.

Reviewed 2 weeks ago via mobile

I always judge a hotel by the facilities. Ideally I expect and iron and board in my room as standard. If not, I definitely expect one to be made available. Despite calling down on arrival at 4pm one was not provided (I chased twice throughout the evening). I followed up again at 6:30 the next morning and they were still...

 Report
Helpful?
Thank Paul H
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Many thanks for your recent review of our hotel. I am sorry that on this occasion we appeared to have let you down. I do hope that you will give us another opportunity to change your opnion of us & return in the future.

Lincolnshire, United Kingdom
Reviewed 2 weeks ago

Booked a double room for 1 night, We were very surprised on arrival as it was good price and included breakfast. Staff were very helpful and friendly, the room was bigger than we had anticipated and it was very clean, we struggled a bit with heating but we got it sorted and it wasn't a problem. Food was served in...

 Report
Helpful?
Thank liztoyne
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Thank you for your recent review of our hotel. I will pass your feedback onto the team so that they are made aware. I look forward to welcoming you back to the hotel in the near future.

Reviewed 17 March 2017

The receptionists were very friendly but were quite slow with the checking-in as it took about half an hour and we had booked online. The public toilets in the reception area were quite dirty and there was wallpaper peeling off of the walls. The sound-proofing could have been improved as I could hear a couple next door to my room...

 Report
Helpful?
Thank Liam R
Gareth S, General Manager at BEST WESTERN Brook Hotel Norwich, responded to this review

Many thanks for your recent review of our hotel. I am sorry that you did no enjoy your stay with us, but I do hope that you will return to give us the opportunity to change your opinion.

341 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (63)
Viewed
Hotel & Grounds (2)
Viewed
Room/Suite (10)
Viewed
Bathroom (9)
Viewed
Other (42)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (185)
Viewed
Double Room (28)
Viewed
Dining (36)
Viewed
Suite (36)
Viewed
The Hotel (56)
Viewed
Twin Room (29)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (93)
Viewed
Hotel & Grounds (31)
Viewed
Room/Suite (12)
Viewed
Dining (40)
Viewed
View from Room (1)
Viewed
Bathroom (5)
Viewed
Other (4)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these Norwich hotels
5.0 km away
BEST WESTERN George Hotel
BEST WESTERN George Hotel
#26 of 50 in Norwich
435 reviews
6.3 km away
Holiday Inn Norwich
Holiday Inn Norwich
#21 of 50 in Norwich
640 reviews
3.3 km away
Holiday Inn Express Norwich
Show Prices
Show Prices
Show Prices
5.2 km away
BEST WESTERN Annesley House Hotel
9.8 km away
The Old Rectory Hotel
The Old Rectory Hotel
#1 of 1 in Crostwick
193 reviews
3.5 km away
Mercure Norwich Hotel
Mercure Norwich Hotel
#23 of 50 in Norwich
648 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... ... more   less 

Additional Information about BEST WESTERN Brook Hotel Norwich

Address: Bowthorpe Employment Area, Norwich NR5 9JB, England
Region: United Kingdom > England > East Anglia > Norfolk > Norwich
Price Range: $83 - $188 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Brook Hotel Norwich 3*
Number of rooms: 80
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Orbitz, Hotwire, Travelocity, Priceline, TripOnline SA, Cheap Tickets and HotelQuickly so you can book your BEST WESTERN Brook Hotel Norwich reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Brook Hotel Norwich staff and other travellers.
8 questions
Ask a question
Norwich, United Kingdom
5 months ago
over a year ago
Kings Lynn, Norfolk
over a year ago
over a year ago

See all questions (8)

Questions? Get answers from BEST WESTERN Brook Hotel Norwich staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“one in a completely different hotel?”
530paul731, 20 Apr 2017 | Read review
“Ask for re furbished room”
704julie, 4 Mar 2017 | Read review
“Try and get a room away from the roadside. Some traffic noise means you can't have windows open.”
lauramY5298EE, 16 Feb 2017 | Read review
“1st floor looks best”
DenisA304, 15 Feb 2017 | Read review
“Rooms at the back are quieter”
sullivan29, 5 Feb 2017 | Read review
5 of 5
Hotels.com
US$51* /night
View Deal
TripAdvisorUS$51
Expedia.com
Booking.comUS$51
View all 10 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates