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Best Western Brook Hotel Norwich

Traveller (100)
Panoramas (31)
Dining (48)
Bowthorpe Employment Area, Norwich NR5 9JB England See on map
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Room Service
3 Star accommodation
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Feb. 3Feb. 4
1 room, 2 adults, 0 children
Standard Room
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Reviews (699)
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All reviews coach trip honeymoon suite wedding reception buffet style plenty of parking friendly hotel night stay main road tea and coffee city centre comfy bed carvery thursford outskirts norfolk uea university
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1 - 5 of 696 reviews
Reviewed yesterday via mobile

On behalf of myself and my husband we both would like to thank the best western brook hotel for hosting our wedding on the 19th Jan 2019 they catered for our every need that was requestered of either myself or my husband we both would...More

Date of stay: January 2019
Thank Sarahbloice
Reviewed 1 week ago

Visited family for Grandaughters 1st birthday. 2 rooms booked on check in rooms were apart. Receptionist put us closer together. Room excellent very comfortable air con also electric heater. Plenty tea coffee ect. Staff very polite and friendly. Would stay again.

Review collected in partnership with Best Western
Date of stay: January 2019
Thank shan p
Reviewed December 16, 2018 via mobile

We stayed at this hotel for a overnight stop on our way to our main Christmas holiday We stayed in the Queen Suite which was very nice but the bed is awful. Avoid like the plaque if you want and need a good nights sleep...More

Date of stay: December 2018
Thank julieeH983BU
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 4 weeks ago

Thank you for your recent review of our hotel, I am sorry to hear you did not enjoy the bed in our suite, I will take this on board as we value all feedback.

Reviewed December 14, 2018

Booked for two nights inc breakfast. Arrival went smoothly, no problem, very efficient and polite staff. Room was fine on the first floor, nobody above which I prefer though I couldn't find a lift. Asked at reception if we could get a meal to be...More

Date of stay: December 2018
Thank peter e
Reviewed December 11, 2018 via mobile

Homely hotel Staff friendly and helpful. Room included WiFi and wide screen TV. Wedding reception held on the premises which was convenient for guests staying at the hotel. Breakfast was decent and the hotel was relatively close to the main train and coach station.

Date of stay: October 2018
Thank Anita M
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded December 13, 2018

Thank you for your recent review of our hotel. I am pleased to hear that you enjoyed your stay with us & I look forward to welcoming you back in the new year.

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BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy More access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... Less
Hotel class
Hotel Amenities
Room Service
Free High Speed Internet (WiFi)
Free Parking
Banquet Room
Business Centre with Internet Access
Conference Facilities
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
Price range
US$45 - US$103 (Based on Average Rates for a Standard Room)
United Kingdom > England > East Anglia > Norfolk > Norwich
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
Price range
US$45 - US$103 (Based on Average Rates for a Standard Room)
United Kingdom > England > East Anglia > Norfolk > Norwich
Traveller (100)
Room & Suite (162)
Dining (48)
Business Centre & Event Rooms (1)
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Questions & Answers
Ask a question
Pete M
December 18, 2018|
Response from Carol R | Reviewed this property |
Hi there, no it had broken down, but they rectified the problem with the heater, so all was ok!
November 10, 2018|
Response from Debbouk | Reviewed this property |
sorry, didn't use the bar.
Room Tips
"Unless a business person or on a coach trip avoid"
Nov. 10, 2018
Read review
"Ask for a 1st floor room"
Sep. 6, 2018
Read review
"2nd floor room was quitter than on ground level."
Aug. 27, 2018
Read review
"Top floor room, far end, avoid."
Aug. 24, 2018
Read review
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