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Best Western Brook Hotel Norwich

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Traveller (99)
Room & Suite (161)
Dining (78)
Overview
  • Excellent23%
  • Very good33%
  • Average25%
  • Poor10%
  • Terrible9%
Travellers talk about
“coach trip”(15 reviews)
“honeymoon suite”(7 reviews)
“buffet style”(15 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
Jul. 30Jul. 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (666)
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663 results
Traveller rating
157
209
166
70
61
Traveller type
Time of year
LanguageEnglish
157
209
166
70
61
Show reviews that mention
All reviewscoach triphoneymoon suitebuffet stylewedding receptionplenty of parkingwould stay againmain roadcity centretea and coffeeone night staysaturday nightcomfy bedcarverythursfordoutskirtsnorfolkuea
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1 - 5 of 663 reviews
Reviewed 2 days ago

The hotel room we had was beautiful. Really spacious and modern. The staff are lovely and attentive. The bed was comfy and we slept really well. It’s in a good area and close to the city which was handy! Will definitely return.

Thank NJMscott1969
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded yesterday

Thank you for your recent review of our hotel. It is always lovely to hear about guests enjoying there stay with us & I look forward to welcoming you back in the near future.

Reviewed 2 weeks ago

On arrival hotel reception was a little offhand and though we had booked the hotel 10 days in advance, we were asked to pay for our 3 nights stay immediately. The menu was extremely limited and the food from that menu was not to a...More

Thank davidjjhall1
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 2 days ago

Thank you for your recent review of our hotel. I am afraid it is common practice to ask you to either pay in advance or leave us with a pre-authorisation of your credit card. You cannot book 10 days in advance & expect us not...More

Reviewed 3 weeks ago

First, the good news. My room was clean, the water hot, the bed comfortable and there is a pleasant bar area. The television and hairdryer worked. Otherwise, this is a very disappointing hotel. The 'beautiful garden' is a small courtyard full of fag ends. The...More

Thank 564Jo_Bell564
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 2 days ago

Thank you for your recent review of our hotel. I am sorry that you did not enjoy your stay with us, we are currently refurbishing our bedrooms & bathrooms so hopefully if you stay with us again you can request one of our new ones....More

Reviewed 3 weeks ago

I took a party of 38 bowlers to the hotel for a 7 night stay and was delighted with all aspects of the hotel. It is located approx. 2.5 miles west of Norwich on the Dereham road & is just at the entrance of a...More

Thank graham r
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 2 days ago

Thank you or your recent review of our hotel. It is lovely to read such a nice review, the team are all very proud of the weekend & really happy to hear it was a success from your side. We look forward to welcoming you...More

Reviewed 3 weeks ago via mobile

Stayed here with work recently. It has plenty of parking and is a very good hotel and we’d probably stay there again but elements of the food need to improve to take the hotel to the next level. Seems a bit expensive for what you...More

Thank Ceri g
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 2 days ago

Thank you for your recent review of our hotel. I have passed your comments on to our head chef so that he is made aware.

View more reviews
About
Amenities
Top amenities
Room Service
Free High Speed Internet (WiFi)
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$70 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$70 - US$170 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (99)
Room & Suite (161)
Dining (78)
Questions & Answers
Ask a question
EMCARDY
February 23, 2018|
Answer
Response from Spike C | Reviewed this property |
The reception was open all the time when we were there they have a night desk
1
Vote
Richard H
June 23, 2017|
AnswerShow all 5 answers
Response from Paranormali | Reviewed this property |
no pool
0
Votes
Room Tips
"The VIP suite was a great sanctuary"
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"No lift; make sure you request ground floor room if you have mobility issues!"
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"get a room thats been updated"
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"Hope for the Best!!"
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