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Best Western Brook Hotel Norwich

Traveller (100)
Room & Suite (162)
Dining (48)
Bowthorpe Employment Area, Norwich NR5 9JB England See on map
Free Wifi
Free Parking
Breakfast Buffet
Non-Smoking Hotel
Room Service
3 Star accommodation
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Oct. 28Oct. 29
1 room, 2 adults, 0 children
Standard Room
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Reviews (688)
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All reviews coach trip honeymoon suite buffet style wedding reception plenty of parking night stay main road city centre saturday night tea and coffee comfy bed carvery thursford norfolk outskirts uea university
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1 - 5 of 685 reviews
Reviewed 2 days ago

stayed at this hotel for business and the service i experienced was very good and the hotel was able to accomadate my early start making sure i had the breakfast. The room was clean and the bed was extremely comfortable

Review collected in partnership with Best Western
Thank hannahpatten
Reviewed 1 week ago via mobile

I have stayed in this hotel 4-5 times. I use this hotel to concentrate on my work and for nights out in Norwich. The reason why I have rated it one star is because I got given a double room downstairs in which the toilet...More

Thank Aly B
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 1 week ago

Thank you for your recent review of our hotel, I am sorry to hear you felt uncomfortable in your room, it is a shame that you decided to put this on tripadvisor though & not email me the hotel directly, but I suppose that is...More

Reviewed 2 weeks ago

We stayed here mid September and had a great time. I got the most amazing rate for the honeymoon suite with breakfast. Even receptionist commented on this. We loved our stay and everything and everyone was great, looking forward to going back in the future....More

Thank Louise G
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 2 weeks ago

Thank you for your recent review of our hotel. I am very pleased to hear you enjoyed your stay with us. If you would like to get the best rate possible again in the future please contact our reservations team directly on reservations@brookhotel.co.uk & they...More

Reviewed 3 weeks ago via mobile

I stayed here last week 22.9.18 with my daughter as she was moving at the nearby uni the next day. I was very disappointed by the hotel the lobby and bar looked lovely. But extremely disappointed by the dated, very basic room we were given....More

Thank janlouward
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 2 weeks ago

Thank you for your recent review of our hotel. I am sorry that you did not enjoy your stay with us. We are currently refurbishing our bedrooms & bathrooms, this is an on going project over the next couple of years. As you mentioned your...More

Reviewed 4 weeks ago

We were booked for two nights but only stayed for one. The room and corridors smelt damp/musty. The carpets were stained in places.The bathroom floor was dirty the toilet was stained, there was also dirty marks on the doors and handles. The mattress and pillows...More

1  Thank NPhillips13
Response from Gareth S, Operations Director at Best Western Brook Hotel NorwichResponded 2 weeks ago

Thank you for your recent review of our hotel. I am sorry you did not enjoy your night with us. We have had all of our beds replaced in the entire hotel in the last two years, however I do understand that there is no...More

View more reviews
BEST WESTERN Brook Hotel, Norwich offers 81 spacious bedrooms including family rooms and a luxury VIP suite in 3 star accommodation.The Hotel is ideally situated on the outskirts of Norwich City Centre providing easy More access from all major routes and just a 10 minute drive to the city centre and airport.Join us at BEST WESTERN Brook Hotel for a business stay, a relaxing leisure break, a romantic weekend away or simply pop in to enjoy a delicious meal in our restaurant and a chilled drink in our Bar. With FREE onsite car park, FREE Wi-Fi and High Speed Internet Points, beautiful gardens and patio area to relax in the BEST WESTERN Brook Hotel is the only choice for your Norwich Hotel requirements... Less
Hotel class
Hotel Amenities
Room Service
Free High Speed Internet (WiFi)
Free Parking
Banquet Room
Business Centre with Internet Access
Conference Facilities
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
Breakfast included
Fitness Centre with Gym / Workout Room
Room types
Suites, Non-Smoking Rooms
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
Price range
US$69 - US$119 (Based on Average Rates for a Standard Room)
United Kingdom > England > East Anglia > Norfolk > Norwich
Hotel class
Room types
Suites, Non-Smoking Rooms
Number of rooms
Price range
US$69 - US$119 (Based on Average Rates for a Standard Room)
United Kingdom > England > East Anglia > Norfolk > Norwich
Traveller (100)
Room & Suite (162)
Dining (48)
Business Centre & Event Rooms (1)
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Questions & Answers
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February 23, 2018|
Response from Spike C | Reviewed this property |
The reception was open all the time when we were there they have a night desk
Richard H
June 23, 2017|
AnswerShow all 5 answers
Response from Paranormali | Reviewed this property |
no pool
Room Tips
"Ask for a 1st floor room"
Sep. 6, 2018
Read review
"2nd floor room was quitter than on ground level."
Aug. 27, 2018
Read review
"Top floor room, far end, avoid."
Aug. 24, 2018
Read review
"Ask for a refurbished room"
Aug. 19, 2018
Read review
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