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Mercure Norwich Hotel

718 reviews
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Traveller (88)
Room & Suite (35)
Dining (7)
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Overview
  • Excellent23%
  • Very good30%
  • Average27%
  • Poor13%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
4.0 Star Hotel
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (718)Write a Review
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All reviewsprivilege roomwetherspoons pubplenty of free parkingsauna and steam roomcity centreevening mealrestaurant staffshort stayweekend breaktwo night stayfamily roomleisure facilitiesfull englishyogurtkayleighasdacourses
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121 - 125 of 711 reviews
Reviewed 5 November 2016

the hotel is dated and not 4 star the bar area was poor and did not have sherry or port the steak in the restaurant was tough and not of a prime quality there are no lifts and all rooms even at ground floor have...More

Thank Denisgibbard
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 22 November 2016

So sorry you found the stairs difficult and I am always disappointed that we were not built with a passenger lift. I do have plenty of ground floor rooms but would need a little notice to guarantee you one. I accept your point on the...More

Reviewed 4 November 2016 via mobile

Stayed for a week on business hotel is good excellet suite clean good rooms and good service Staff was good and very helpful when needed and food menu was ok great breakfast menu will be definitely visiting again

1  Thank Yatish P
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 22 November 2016

Thank you Yatish, I really appreciate the kind comments regarding my team of wonderful staff. I agree, breakfast here is amazing and we hope to welcome you back very soon.

Reviewed 1 November 2016

We stayed for two nights, and despite one small problem that was rectified by the hotel, the stay was excellent. The staff realy make this hotel welcoming and friendly. Large free carpark and good air conditioning.

Review collected in partnership with Accorhotels.com
Thank 251suet385
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 22 November 2016

Thank you for a great review. My team have made the difference once again and thank you for mentioning them. Please return soon.

Reviewed 31 October 2016

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Review collected in partnership with Accorhotels.com
Thank George M
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 22 November 2016

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Reviewed 30 October 2016

The hotel itself is in need of updating. The pool although clean is quite small for the size of the hotel. We were told that there were too many people in the pool on our last day, and could not use it. The staff on...More

Thank carajb
Response from Stuart C, General Manager at Mercure Norwich HotelResponded 22 November 2016

I am so sorry you found my staff to be anything other than welcoming. That's most unusual and I apologise. The team here are our strength and must continue to be. Thanks for pointing it out.

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About
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Spa
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Airport Transportation
Multilingual Staff
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Indoor pool
Heated pool
Details
Price range
US$82 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$82 - US$146 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Luxury Hotel in Norwich
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (88)
Room & Suite (35)
Dining (7)
Questions & Answers
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Damon L
27 November 2017|
Answer
Response from John D | Reviewed this property |
Sorry - I'm just a normal paying guest, not staff! You'll have to ask the hotel directly.
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sezco1981
28 March 2017|
AnswerShow all 4 answers
Response from Tay H | Reviewed this property |
Hi well it depends how demanding you are, i find the room and the service fine but not sure about food, remember its a 4 star budget hotel not luxury ! some people spent some times in Philippines and they expect the same... More
1
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SleepyMidlands
20 July 2016|
AnswerShow all 7 answers
Response from RANCH99 | Reviewed this property |
Foods on the hotel restaurant are expensive but it's nice we normally eat at the town there are plenty of restaurant to choose it depends what you want to eat and there's a lot of pub to choose.
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123
Room Tips
"We had a family room"
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"There are no views worth speaking of !!"
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"Double check that description fits the room"
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"Does not matter - there are no views of any note. South side for us offered a good sleep."
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