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Novotel York Centre

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#30 of 46 Hotels in York
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Novotel York Centre
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2,212 Reviews from our TripAdvisor Community

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Showing 2,154: English reviews
Lymington, UK
Reviewed 6 days ago NEW

Conveniently located for visiting York city attractions, although a longish walk from the rail station. A short taxi ride proved a more sensible option and costs only a few pounds. Hotel public areas need updating, but otherwise up to usual Novotel standards. Room a good size and well equipped - comfortable bed, tea/coffee making facilities, but carpeting needs brightening up....

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Helpful?
Thank John S
Sydney, Australia
Reviewed 2 weeks ago via mobile

The hotel was modern enough and the food and bar were quite good. Our room had a pull out lounge for a second bed which was OK of itself. But the blanket on the sofa bed was badly pulled and torn, great for a pets blanket but not on a bed. The carpet was badly stained and putrid, in dire...

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Helpful?
Thank Kevin R
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning Kevin, Thank you very much for your feedback on your latest stay with us. I'm glad to read that our team has managed very well your issues with your first room given and ensured the alternative gven was appropriate so you could enjoy a good night sleep. In the meantime, I hope we can Welcome you again soon....

Sedgefield, United Kingdom
Reviewed 2 weeks ago via mobile

We checked in & were pleasantly pleased with reception/bar/lobby area, sadly first impressions were lost when we entered our 'executive' room. Terrible decor, dirty carpet & blankets on the beds for the kids that looked like they were for a dog. Still at a loss as to what part was 'executive'. We paid a lot of money for a room...

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Helpful?
Thank LinsH83
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Thank you very much for your feedback from your stay with us at Novotel York Centre. Please accept my sincere apologizes for your disappointments about the room and your meal in the restaurant, I have obliviously pass your comments to the respective team in charge so they work on it. I also forward to the team, your great...

Manchester, United Kingdom
Reviewed 2 weeks ago

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Thank howemrpeterh
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Harrogate, United Kingdom
Reviewed 2 weeks ago

We stayed as a family of 5 in 2 rooms November 14th. The staff were extremely competen and helpful. Upon arrival the receptionists were both professional and efficient and check in was swift. The rooms were a little dated but clean and our requests had been met. The pool was warm with plenty of fresh clean towels available. After a...

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1Thank Faith202907
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Wow !!!! Thank you so much for writing such a great review about our hotel. I'm glad your family had a fantastic time with us. As a family friendly hotel, we continuously try to find new activities for the little ones so the parents can also relax a bit too. I feel really happy to read that you...

Braintree
Reviewed 2 weeks ago

Stayed for 2 nights and was very pleased with the overall stay . The staff were very polite and helpful . The breakfast was superb and set's you up for the day if you have a busy schedule .The room was clean and fully functional . Happy to return there anytime .

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1Thank Biggles23
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Thank you so much for your comments regarding your stay with us at Novotel York centre. It is great to read that you found our team very friendly, our breakfast great and our room clean and fully functional. We will be more than happy to Welcome you again soon. Kind regards Maxime Dupont

Wakefield, United Kingdom
Reviewed 2 weeks ago

just got back from a stay at the Novotel york 16-11-2016 very clean room no view from room but that was no problem at all , the breakfast was ok but nothing special and you could get a better breakfast in york much cheaper but the hotel is in a great position for where we wanted to be and i...

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Helpful?
Thank peter h
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning Peter, Thank you so much for your feedback following your recent stay with us. Our breakfast is normally highly rated but I will pass your comments to our head chef to see if there are anything we could add or improve in the near future in order to keep developing our offers. In the meantime, we are looking...

Buckinghamshire UK
Reviewed 2 weeks ago

Thank you to all the staff who were first class ,helpful friendly nothing was to much trouble.Hotel room was clean and well maintained ,one small suggestion grab rail next to bath would be helpful. I would recommend this hotel anytime . Once again thankyou

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1Thank landsborough
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning Ian, Thank you so much for 5 star rating of our hotel. My team and I are glad that our customer service is again been appreciated. I have passed the comments about the rail to the housekeeping manager and see if it s something we can implement in the near future. I hope we can welcome again soon,...

Guildford, United Kingdom
Reviewed 2 weeks ago

This hotel advertises itself as being '4 star' but unfortunately it is nowhere near the mark. 3 star at best. As other reviewers have commented, the smell from the drains is very unpleasant and is hard to ignore. The hotel is a bit tired looking and in need of a facelift (see photo). £11 per day for the car park...

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Helpful?
Thank IanKelly63
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Thank you very much for your honest review. I'm glad you found the location ideal for exploring York. We are currently working on an exciting full refurbishment of our hotel starting in 2017 with all the rooms been reviewed. In the meantime, I hope we can welcome again soon. Warm regards Maxime Dupont

Dundonald, United Kingdom
Reviewed 2 weeks ago via mobile

This is an ideal hotel for a base in York. It's within walking distance to all the places you require ie the station, the shambles and all shopping. You can even get a bus from outside the hotel to the York design outlet which is only 10 to 15 minutes away. The staff are friendly helpful and the hotel is...

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Helpful?
Thank Trahlahlah
MaximeDupont, Guest Relations Manager at Novotel York Centre, responded to this review

Good morning, Wouah great feedback !!! Thank you !! Im glad you enjoy your stay with us and found our team great. It is true the ideally located for exploring York with a lovely walk along the river to reach the city centre. I hope we can welcome you again soon. Warm regards Maxime Dupont

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Novotel York Centre hotel is a 3 star hotel, ideally located on the banks of the river Foss, alongside the historic city walls, within 5 minutes walk of the main city centre and a short drive to the University of York. All the en-suite contemporary rooms have internet access and satellite TV. Facilities include Elements Restaurant, Bar, indoor heated swimming. There are 8 fully-equipped function rooms for up to 210 people, perfect for meetings or weddings. ... more   less 

Additional Information about Novotel York Centre

Address: 4 Fishergate, York YO10 4FH, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $115 - $301 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Novotel York Centre 4*
Number of rooms: 124
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Also Known As:
Novotel York Centre Hotel York
Accor York Centre
Hotel Novotel York
York Novotel
Hotel Style:
#1 Green Hotel in York
#8 Business Hotel in York
#9 Family Hotel in York
#14 Luxury Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from Novotel York Centre staff and other travellers.
19 questions
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Lincoln, United Kingdom
6 months ago
2 months ago
Sunderland, United Kingdom
3 months ago

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Questions? Get answers from Novotel York Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stayed on the top floor ,nice views”
 of 5 bubbles Biggles23, 19 Nov 2016 | Read review
“no rooms with good views”
 of 5 bubbles peterhU5207HF, 17 Nov 2016 | Read review
“Ask for a canal view on floor 3 or 4”
 of 5 bubbles Geordiedaz, 14 Nov 2016 | Read review
“Try to book a more premium room”
 of 5 bubbles SnarledComic1, 5 Nov 2016 | Read review
“Not one with interconnecting door”
 of 5 bubbles 792julief, 5 Nov 2016 | Read review
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