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Hilton York

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Hilton York
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2,409 Reviews from our TripAdvisor Community

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Showing 2,363: English reviews
2 reviews
Reviewed 2 days ago NEW via mobile

I visited York Hilton on the 25th/26th November with three friends where we stayed in adjourning rooms, one twin room and one double room. My friend's double room was too hot so we called down to reception and five minutes later a lovely man from concierge brought up a fan and turned the boiler down below our floor which was... More 

Helpful?
Thank Kizzie R
HiltonYork, General Manager at Hilton York, responded to this review

Dear Kizzie R, Thank you for taking the time to post a review following your stay at Hilton York. I was disappointed to learn of your experience in our restaurant. Please be assured that it is highly unusual for me to receive comments of this nature. I can confirm that your comments have been taken onboard and will be discussed... More 

Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 days ago NEW

Very well situated hotel in York, overlooks part of the old castle and also the courts and museum. Just around the corner from the York Dungeons and a short walk from everything else. The staff were fantastic and very polite and welcoming. They have a secure underground car park which i thought was very good but you do have to... More 

Helpful?
Thank Chris R
HiltonYork, General Manager at Hilton York, responded to this review

Dear Chris, Thank you for taking the time to share your experience on Hilton York. Pleased to read that overall you had a good stay and that my team did their best to help with the mattress situation to make your stay more comfortable. I can confirm that we are in the process of replacing all the mattresses this month... More 

Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW via mobile

Frozen sprouts, over cooked turkey, undercooked parsnips, salty gravy........ wine and beers in ice buckets on the table but served at room temperature because they didnt place the bases into the ice and to top it off, one very rude, confrontational, unprofessional member of the bar staff telling us to keep the noise down from 10pm......it's a PARTY!! Very poor... More 

Helpful?
Thank Billie-jo M
HiltonYork, General Manager at Hilton York, responded to this review

Dear Billie-jo M, Thank you for your review following your recent visit. I was sorry to hear that on this occasion we failed to deliver your expectations. It is extremely important to us that all of our guests enjoy every aspect of their stay. Please be assured that the issues you have mentioned will be fully investigated with the relevant... More 

Travellers are raving about these York hotels

Peterborough, United Kingdom
1 review
Reviewed 3 days ago NEW

The Hilton is superb, I really couldn't fault anything.... except the other guests that started shouted and banging at 5am until 9.30am... but that's not the hotel's fault. Every member of staff played their part in making this a very enjoyable stay.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank stephenrC1928SA
HiltonYork, General Manager at Hilton York, responded to this review

Dear stephenrC1928SA, Thank you for your five star review. Thrilled to read you found the Hilton York superb and my team made your stay very enjoyable as they provided excellent levels of customer service. We look forward to welcoming you back in the not too distant future. Kind regards, Martin Bradnam General Manager More 

Leeds, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW via mobile

Lovely clean room. Great vallet parking..check in desk smooth..great sleep...scrummy breakfast (lovely touch of tea/coffee waiter service)..really fun stay. in the heart of york. Easy to find..well stocked..clean rooms...

Helpful?
Thank nannymacphee
HiltonYork, General Manager at Hilton York, responded to this review

Dear nannymacphee, Many thanks for your five star review. Delighted to read you had a great stay with us and enjoyed our ‘scrummy’ Hilton breakfast and our rooms lovely. I hope we have the opportunity to welcome you back in the near future. Kind regards, Martin Bradnam General Manager More 

Ontario, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

We've just returned from our stay at this hotel, and have nothing but positive things to say. From the moment we checked in, the staff were always helpful and professional. I had mentioned that it was a birthday stay, and was surprised to find a bottle of wine and some fudge left in the room, as well as a birthday... More 

Helpful?
Thank toforgeanewpath
HiltonYork, General Manager at Hilton York, responded to this review

Dear toforgeanewpath, Thank you for your five star review and for choosing the Hilton York. Happy to read you had a lovely stay and thank you for your positive feedback. Glad you enjoyed the little extras in the room for your birthday and found our car parking service great. I hope you had a lovely birthday and we look forward... More 

edinburgh
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 days ago NEW

The hotel location was central to all the visitor attractions. Our room which was on the first floor was clean but the bathroom was very small. We were unfortunate that a wedding reception was taking place and the music was very loud until 1.00am. You have to be prepared for that in a hotel but what we were not prepared... More 

Helpful?
Thank isabel g
HiltonYork, General Manager at Hilton York, responded to this review

Dear isabel g, Thank you for taking the time to post a review on Tripadvisor. Pleased to read you overall you had a good stay. I am sorry to learn of the noise issue in the that occurred in the early hours of the morning and will be investigating this with the Nights team. Glad you found our Hilton breakfast... More 

Manchester, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 days ago NEW

The hotel is well situated for all tourist attractions. The hotel offers excellent deals for b/b and evening meals. The hotel is excellent and the staff are very polite, friendly and professional. We enjoyed it so much we have booked again for next year.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank doreen v
HiltonYork, General Manager at Hilton York, responded to this review

Dear doreen v, Thank you for your five star review. Delighted to read you had a great stay and found my team very friendly and professional, they work extremely hard delivering great customer service at all times and I have shared your kind comments with them. Thank you for booking again and we look forward to welcoming you back. Kind... More 

Edinburgh, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 days ago NEW via mobile

For 20 years my friends and I have visited various locations across the U.K. for an annual Christmas shopping trip. We specifically book 4star and + hotels because we like to be in a central location and want to treat ourselves to a good standard of room and customer service. This is the 1st time I can honestly say the... More 

Helpful?
Thank Tavish2013
HiltonYork, General Manager at Hilton York, responded to this review

Dear Tavish2013, Thank you for taking the time to write a review. We are sorry that you had a disappointing experience during your stay with us. At Hilton York, we always aim to ensure every guest has a memorable experience and unfortunately we fell short on this occasion. Your comments have been taken most seriously and will prove most useful... More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 6 days ago NEW via mobile

Ideally located in the city centre. Noisy first night but swiftly sorted by excellent reception staff. The little apology gift was a lovely touch and the new rooms much quieter. Excellent customer service and friendly helpful staff. We'll be back

Helpful?
Thank Taz2872
HiltonYork, General Manager at Hilton York, responded to this review

Dear Taz2872, Many thanks for your five star review. Delighted to read you overall you had a good stay and that the reception team were able to swiftly resolve the noise issue and you found the apology gift a lovely touch. It is a pleasure to receive such great feedback and I have shared your comments with my team. We... More 

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton York hotel is the 4-star hotel within the city walls and located in the heart of York. Only 10 minutes walk from York Minster, the railway station and other York attractions. Do business in one of 8 meeting rooms and savour European or Tex-Mex food in the 3 bars and restaurants. ... more   less 

Additional Information about Hilton York

Address: 1 Tower Street, York YO1 9WD, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $143 - $365 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton York 4*
Number of rooms: 130
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Travelocity, Orbitz, Hotels.com, Priceline, Odigeo and HotelTravel.com so you can book your Hilton York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton York Hotel York
Hilton International York
Hilton Hotel York
York Hilton International
Hotel Style:
#17 Luxury Hotel in York
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Questions & Answers

Here's what travellers have asked, with answers from Hilton York staff and other travellers.
29 questions
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Questions? Get answers from Hilton York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room overlooking Cliffords Tower - worth the extra money as the room is much bigger and beds larger,”
 of 5 bubbles tankgirl25, 27 Nov 2016 | Read review
“Choose a different Hotel”
 of 5 bubbles LandJ1526, 24 Nov 2016 | Read review
“Check the map the rooms to the rear left as you enter the hotel have no view.”
 of 5 bubbles F8009TAdavidh, 19 Nov 2016 | Read review
“Dont use 342”
 of 5 bubbles claretsBurnley, 14 Nov 2016 | Read review
“pay a little more for a front facing room with views of the Tower”
 of 5 bubbles LMMcI, 13 Nov 2016 | Read review
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