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BEST WESTERN Kilima Hotel

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#16 of 46 Hotels in York
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN Kilima Hotel
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576 Reviews from our TripAdvisor Community

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Showing 573: English reviews
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Bristol, United Kingdom
Reviewed 6 days ago NEW

Sweet place with lovely staff about 15 mins walk from centre. The pool is great. Good size and pleasant temperature. Breakfast is cooked to order of high quality and very generous. Parking on site is very useful

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Helpful?
Thank dee11916
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear dee11916, I will pass your comments on the all the staff. I am so pleased you had such a great time with us and I look forward to welcoming you on your return Regards Chris

Reviewed 1 week ago via mobile

Stayed for 2 nights over valentines day 2017. A 10 min walk away from the train station and 15 min walk to the city centre suited me and my partner down to the ground. The manager on shift when we booked in was Chris who was lovely. He gave us a map and pointed out attractions we may want to...

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Helpful?
Thank Heidi W
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Heidi W, I am so please we helped you enjoy your stay in our wonderful city. You both seemed to have enjoyed your visit. Don't forget to give me a call the next time that special occasion comes around on 01904625787. Until then take care of yourselves, Chris

Wirksworth, United Kingdom
Reviewed 1 week ago

Finding decent accommodation in York within easy walking distance of the centre and at a price that doesn't bankrupt is a challenge. This hotel achieves it. Rooms cosy,beds comfy, clean, breakfast decent, walk right into centre of town about ten minutes, pool free to use and a real added bonus, staff incredibly helpful. Parking free if you book direct with...

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Helpful?
Thank Steve C
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Steve C, Thanks for the review great to see you. Thank you also for pointing out that we always do the best rates when booked on 01904 625787. I look forward to your next visit. Regards Chris

London, United Kingdom
Reviewed 1 week ago

The star feature of the Kilima Hotel is the great service. Every member of staff was unfailingly friendly, good-humoured and helpful. Location: An easy 10 minute walk from York Railway station. Less than 10 minutes walk to Mickelgate in the city walls. About 20 minutes walk to the city centre. Room: We chose a room with a four-poster. The room...

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Helpful?
Thank Kiwiguyz69
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Kiwiguyz69, Thank you for your great review I am so pleased you had a good time. We are looking into the décor in the rooms at the moment but as you point out the maids do a very good job. I look forward to welcoming you on your return so don't forget to call me direct for the best...

Gateshead
Reviewed 2 weeks ago via mobile

Warm friendly hotel. Staff professional and just lovely. We have stayed at the hotel for 4 night's. It really has been wonderful. We had a lovely bedroom with 4 poster bed. We were spoilt, with everything available for us. Breakfast good quality. Lovely pool. We will definetely come again. Thank you to management and staff for making our stay truly...

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Helpful?
Thank 230mariab
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear 230mariab, Thank you for your kind review of the hotel it really was great to see you. I look forward to your next visit or maybe I will bump into you in Sunderland next time I am up that way. Until then Enjoy each and every day. Regards Chris

Huddersfield, United Kingdom
Reviewed 2 weeks ago via mobile

First the positives, the staff are lovely and a decent location. Breakfast was decent enough. However, the room was shabby with chipped doors and paint, and the bathroom was grubby. The hotel and the rooms are in desperate need of a face-lift. The radiator came on full in the night and we couldn't turn it off so had to sleep...

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Helpful?
Thank faye232
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear faye232, What can I say other than I am very sorry you did not enjoy your stay with us. We are upgrading the rooms all the time and are currently putting new flooring in all the bathrooms. As for the noise you endured with slamming doors this is something we do not normally suffer with as most of our...

Bexleyheath, United Kingdom
Reviewed 2 weeks ago

Stayed here for two nights recently. Lovely 4 poster bed & nice warm, spacious room. Staff here were very professional, helpful and friendly. Added bonus of pool and spa facilities - nice touch ! Breakfast was a very nice cooked breakfast and plentiful. Our only small issue & why I've not given it 5 stars was on the first morning...

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Helpful?
Thank Richard S
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Richard S, I am very sorry for the delay at Breakfast on the first day the party was in fact 19 strong and we just got caught out. We will indeed learn from our mistake but it is a rare occasion we have such a large party in the hotel. I look forward to your next visit but until...

Durham, United Kingdom
Reviewed 2 weeks ago via mobile

Excellent service from the friendly hotel staff. Really made to feel welcome. Liked that, on returning to the hotel in the evening, spare toiletries, tea, milk etc are left out for you to help yourself. Had the pool & steam room to ourselves. Fantastic

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Helpful?
Thank Richard H
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Richard H, Thank you so much for your kind review of the hotel. We are one of only a few hotels in York with a pool and defiantly one of the few who put no restrictions on when Guests of all ages can use it other than opening and closing times. I look forward to your next visit. Regards...

Dumfries, United Kingdom
Reviewed 3 weeks ago

Very nice hotel. Pool and Steam room are very good. Staff are excellent and go out of their way to make sure your stay is the best it can be. Breakfast is really good with plenty of selection. Just read the rest of the reviews, I did before I selected the Kilima from a number of hotels I was looking...

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Helpful?
Thank Ian L
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear Ian L, I am so very pleased you found us after looking at all the other hotels in York. I look forward to welcoming you back for your next visit. We have re opened the restaurant for evening meal and indeed have just started happy hours in the bar from 1 till 6pm and again at 9.30 till 10.30...

Reviewed 3 weeks ago via mobile

Arrived earlier then the check in time room was already available, had a tremendous welcome from Chris the manager, he also recommended places to see in York, had a great stay here room was clean and well presented. Would stay here again and would recommend to others.

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Helpful?
Thank liz o
KILIMA, Manager at BEST WESTERN Kilima Hotel, responded to this review

Dear liz o, Thank you for your very kind comments I have been blushing all over the hotel today. Don't forget to give us a call next time for the best possible rate. Regards Chris

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Pool
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The BESTWESTERN Kilima hotel is a privately run family feel hotel with 26 bedrooms. Located on the west side of the historic city of York we are a 10-15 minute walk to the bar walls and a further 5-10 to the city centre. We are on two bus routes and busses go every 10-15 minutes. Taxis are around £5.00. We have our own car park as well as an indoor swimming pool and small fitness room. All rooms are en-suite and all have flat screen TV and free coffee and tea making facilities. We pride ourselves on our friendly relaxed approach as well as our drive to make every guest stay as enjoyable as possible. ... more   less 

Additional Information about BEST WESTERN Kilima Hotel

Address: 129 Holgate Road, York YO24 4AZ, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > York
Price Range: $137 - $311 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Kilima Hotel 3*
Number of rooms: 26
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Also Known As:
Best Western York
York Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Kilima Hotel staff and other travellers.
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Questions? Get answers from BEST WESTERN Kilima Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book direct with hotel and talk outlining your preferences.”
 of 5 bubbles 991stevec991, 15 Feb 2017 | Read review
“book direct - for free parking - otherwise its £5”
 of 5 bubbles mah18632016, 27 Jan 2017 | Read review
“The four posted suites are so full of character from days gone by”
 of 5 bubbles RabB365, 17 Jan 2017 | Read review
“Rooms seem quiet”
 of 5 bubbles 394ara, 19 Dec 2016 | Read review
“lovely 4 poster bed in room 3”
 of 5 bubbles cementman50, 19 Dec 2016 | Read review
5 of 5