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Macdonald Randolph Hotel

3,361 reviews
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Traveller (601)
Room & Suite (360)
Dining (73)
Overview
  • Excellent41%
  • Very good27%
  • Average18%
  • Poor9%
  • Terrible5%
Travellers talk about
“morse bar”(460 reviews)
“ashmolean museum”(184 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
5.0 Star Hotel
All hotel details
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Rooms
Mar. 4Mar. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,361)Write a Review
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1,304
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Show reviews that mention
All reviewsmorse barashmolean museummolton brown toiletriesconcierge teamdrawing roomafternoon teainspector morseturn down servicenespresso machineexecutive roombeautiful buildingwonderful hotelspecial occasionbreakfast servicecentral locationcar parkingcooked breakfast
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911 - 915 of 3,240 reviews
Reviewed 1 June 2016

The concierge were very helpful when we arrived and took our car for us. I had a mother to be massage which was really very good in the spa. The bedroom was well equipped, good shower, and comfortableMore

Review collected in partnership with this hotel
Thank beckyhF8732VJ
Response from Manager_Randolph, General Manager at Macdonald Randolph HotelResponded 7 June 2016

Thank you for your kind comments following your stay with us. We have a very hard working and dedicated team at the hotel and I shall share your comments at our weekly team meeting. The Spa was built in the cellars of the hotel and...More

Reviewed 1 June 2016

Poor service, understaffed, fading chintzy decor. Rooms in extension are pokey and sub standard. Noisy weddings on Saturday nights make sleep impossible in extension rooms. This once grand hotel is being run on shoestring by a poor quality chain. Stay in one of the newer...More

1  Thank DrRichardT
Response from Manager_Randolph, General Manager at Macdonald Randolph HotelResponded 7 June 2016

Thank you for taking the time to post a review and I am sorry to learn of your disappointment during your stay with us. Macdonald Hotels have been running The Randolph Hotel and indeed over 40 properties around the UK and are a very reputable...More

Reviewed 1 June 2016

I booked here as it was an old family favorite and I wanted to see what all the fuss was about! Booking, checking in and ordering room service was all straightforward. We were upgraded but even so, the room itself was on the banal side...More

Review collected in partnership with this hotel
Thank suzannek665
Response from Manager_Randolph, General Manager at Macdonald Randolph HotelResponded 7 June 2016

Thank you for your kind comments following your stay with us. All our rooms have been recently refurbished with tasteful décor and elegant colour schemes. I am sorry for the odour in our Morse Bar. This has been investigated and may I assure you are...More

Reviewed 1 June 2016

We stayed at the Randolph for a night this week. We last stayed there nearly 10 years ago and enjoyed that stay so thought we would stay again as we were in Oxford. On arrival there was no bellboy to help with luggage or help...More

Review collected in partnership with this hotel
2  Thank paulc001
Response from Manager_Randolph, General Manager at Macdonald Randolph HotelResponded 7 June 2016

Thank you for posting a review and I am very sorry to learn of the shortcomings during your stay. Please be assured that they will be discussed and remedial action will be taken to ensure our normal high standards are in place. We have opened...More

Reviewed 31 May 2016

The Randolph Hotel is a wonderful neo gothic hotel in the centre of Oxford. Our guestroom was not large but it was very comfortable and tastefully decorated. I was pleased that the room was very well lit with plenty of light fittings: an overhead chandelier,...More

Thank HelloKittyTravelPro
Response from Manager_Randolph, General Manager at Macdonald Randolph HotelResponded 7 June 2016

Thank you for your kind comments following your recent stay. The team will be thrilled by your feedback which I will share at our weekly team meeting. The hotel will be celebrating its 150th anniversary this year and we endeavour to offer our guests all...More

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About
Amenities
Top amenities
Room Service
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Spa
Details
Price range
US$169 - US$514 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Oxford
#7 Romantic Hotel in Oxford
#11 Business Hotel in Oxford
#13 Luxury Hotel in Oxford
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$169 - US$514 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Spa Hotel in Oxford
#7 Romantic Hotel in Oxford
#11 Business Hotel in Oxford
#13 Luxury Hotel in Oxford
Room types
Suites, Non-Smoking Rooms
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Traveller (601)
Room & Suite (360)
Dining (73)
Amenities (63)
Family and Play Areas (3)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
kate s
14 December 2017|
AnswerShow all 7 answers
Response from Manager_Randolph | Property representative |
Thank you for your email. We offer Valet parking at £32.00 per night.
2
Votes
Grrby
21 May 2017|
AnswerShow all 2 answers
Response from PortobelloLalique | Reviewed this property |
Sorry, can't help on that, but glad to see someone already has. It's worth emailing the hotel directly when you have a moment.
0
Votes
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Room Tips
"Rooms facing the Ashmolean will be quieter"
Read review
"Rooms facing onto Beaumont Street are not double-glazed, so traffic noise may bother some people."
Read review
"room 23 affords city view"
Read review
"higher floor might be quieter"
Read review
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