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Malmaison Reading

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891 Reviews from our TripAdvisor Community

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Showing 877: English reviews
Manchester, United Kingdom
Reviewed 23 March 2016

Stayed Monday night, room 120. First up, When I plugged the iron in, it sparked and caught fire. Managed to put it out. Phoned reception and they brought up a new one straight away, very matter of fact as if it was perfectly normal for things to catch fire. Room was freezing and I couldn't get the air conditioning to...

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Helpful?
1Thank pauldS6529BR
Marie W, General Manager at Malmaison Reading, responded to this review

Dear pauldS6529BR, Thank you for taking the time to write your review. I’m sorry to read that your experience with us failed to meet your expectations and I was mortified to read that it has put you off staying at Malmaison Reading again. I believe that Charles has been in touch with you to resolve the matter raised. Please do...

London, United Kingdom
Reviewed 21 March 2016

I stayed at the Malmaison for one night when on business. The hotel is very conveniently located in the centre of Reading, directly opposite the Train Station. If you are driving, then be warned as you will have to deal with the one way system, road works and the hotel has no parking so you have to use the nearest...

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Helpful?
Thank Robesi
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Robesi, Thank you for taking the time to write your review. I’m very pleased to read that you enjoyed your stay with us! As you mentioned the hotel is on a one way system right in the very centre of Reading. To avoid getting caught up in this system it is best to drive to the Garrard Street Car...

Lausanne, Switzerland
Reviewed 6 March 2016

I have tried many hotels in Reading and this is one of my top 3. Why I love this hotel: the location, next to the station. The rooms are large and nicely decorated. Sofa, extra large bed, large bathroom. The coffee machine is definitively a plus. Attention to customer is very good as well. Very good free wifi network. Although...

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Helpful?
Thank Guillaume F
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Guillaume F, Thank you for taking the time to write your review and we are very pleased to hear that you enjoyed your stay. Your feedback in particular regarding the customer service of the staff is a pleasure to read, as we have worked hard to create a team of staff who really care about our guests and their...

London, United Kingdom
Reviewed 3 March 2016

I usually avoid Bigger brands , although need a quick one night stay in Reading. Close to the station and clean , relaxing atmosphere. Would stay again if there was a deal on the room feel a bit overpriced mid week.

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Helpful?
Thank Teamsleep T
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Teamsleep T, Thank you for taking the time to write your review. Our location, especially if you are traveling in or out by train is fantastic! Once again thank you for taking the time to write your review. Kidn regards, Marie W

Reviewed 29 February 2016 via mobile

My husband and I have stayed here on several occasions now for both business and pleasure, ideal location centrally located and great for train links. Unfortunately the time before last we had a terrible experience to which I complained. For our bad experience I was offered an upgrade to a suite the next time we stayed. So we decided to...

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Helpful?
Thank SKSR1
Marie W, General Manager at Malmaison Reading, responded to this review

Dear SKSR1, Firstly thank you for taking the time to write your review. I’m very sorry to read that your experience with the housekeeping of the room and issues with the hot water in the shower were very much below standard. This is most certainly not the level of room quality that we wish to provide and which we do...

Dubai, United Arab Emirates
Reviewed 29 February 2016

I arrived 6 hours before check in time on a Sunday and had very "specific" room type requirements. I was bowled over by the service provided by Kevin Blair. He actually went in to different floors to check if the available rooms had the required specifications and checked me in with no fuss. Thank you Kevin. You set the bar...

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Helpful?
Thank SunayanaKripalani
Marie W, General Manager at Malmaison Reading, responded to this review

Dear SunayanaKripalani, Firstly thank you for taking the time to write your very complimentary review. I am really pleased to read that you enjoyed your stay with us . Thank you for acknowledging the great service your received from Kevin. We look forward to welcoming you back to Malmaison Reading again soon. Kind regards, Marie W

Marchwood, United Kingdom
Reviewed 28 February 2016 via mobile

We stayed in GWR suite... Would definitely stay again, beautiful hotel and an amazing room. We decided on the dinner bed and breakfast rate for a special weekend away. We weren't disappointed. Luxury all the way, great staff and a comfortable pillow of a bed. Can't recommend malmaison reading enough

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Thank lphillips2015
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Iphillips2015, Firstly thank you for taking the time to write your review. I am very pleased to read that you enjoyed your stay with us and that you enjoyed the GWR suite it is indeed a lovely room. Thank you also for the feedback on the service provided by my team. We look forward to welcoming you back to...

Twyford, United Kingdom
Reviewed 28 February 2016

Went herr Saturaday night there were only 2 servers on the bar with flks stood 2 deep the elngth of the bar waiting for drinks...if you market yourself as a Cocktail bar you should staff appropriately. Dinner wes no better in the Brassarie the order was wrong, side orders forgotten and the drinks still struggling to get from the bar....

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Thank uh2239
Marie W, General Manager at Malmaison Reading, responded to this review

Dear uh2239, Firstly thank you for taking the time to write your review. I do apologise that your recent stay at our hotel failed to meet your expectations and that you received a disappointing resolution to your concerns from our Brasserie team member. If there is anything that myself or a member of my team can do to make up...

Reviewed 27 February 2016 via mobile

Fantastic stay here room was great couldn't find any faults with the room. Stayed with Malmaison before in Oxford and couldn't fault them both.Hotel was lovely inside and the outside looked great too. Never visited Reading before but thought it was a lovely little place for anyone who wants shopping there's loads close by and there is even a shopping...

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Thank Callum M
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Callum M, Thank you for taking the time to write your review and we are very pleased to hear that you enjoyed many aspect of your stay . Once again thank you for taking the time to write your review and we look forward to welcoming you back to Malmaison Reading again soon. Kind regards, Marie W

Reviewed 24 February 2016 via mobile

Love staying here stay a lot with my friends. The rooms are lovely and big very clean. Meet in the bar to start the night out the cocktails are yummy. Eat here a lot had my sisters 40th lunch here and the staff went out of there way to help.

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Helpful?
Thank Michelle D
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Michelle D, Thank you for taking the time to write your review and we are very pleased to hear how much you enjoyed your Mal Bar experience! Our MalChemy Cocktails and champagne offering is indeed fantastic and we will always welcome guests in for a cocktail, beer or a glass of wine/champagne 7 days a week! We look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Malmaison
Malmaison
Cuisines: British, French, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more   less 

Additional Information about Malmaison Reading

Address: 18-20 Station Road, Reading RG1 1JX, England
Region: United Kingdom > England > Berkshire > Reading
Price Range: $130 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Reading 4*
Number of rooms: 75
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Also Known As:
Malmaison Reading Hotel Reading
Malmaison Hotel Reading
Reading Malmaison Hotel
Hotel Style:
#4 Luxury Hotel in Reading
#6 Business Hotel in Reading
#10 Romantic Hotel in Reading
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Reading staff and other travellers.
7 questions
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Questions? Get answers from Malmaison Reading staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 211 is the biggest room in the hotel!”
 of 5 bubbles missjohnsoncv, 5 Feb 2017 | Read review
“If you stay here, get a room on as high a floor as possible to get away from the loud bar music that plays late.”
 of 5 bubbles TheENTJ, 2 Feb 2017 | Read review
“Ours was a business meeting in the corporate meeting rooms”
 of 5 bubbles joannec561, 30 Jan 2017 | Read review
“stay in the hotel but not room 316 ;-p”
 of 5 bubbles 410gordonw, 29 Jan 2017 | Read review
“Maybe have a room at the back the hotel 202 was very quiet”
 of 5 bubbles ShirleyC582, 8 Jan 2017 | Read review
5 of 5