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Malmaison Reading

Certificate of Excellence
27/06/2017 28/06/2017
1 room 2 adults 0 children
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960 Reviews from our TripAdvisor Community

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Showing 946: English reviews
Reviewed 12 July 2016

The minute you walk through the door you're greeted with the most comforting smell of to coffees.The cool, chatty staff team will make everyone, local or not, feel welcome and serve him a nice coffee...

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Helpful?
Thank Romario P
Marie W, General Manager at Malmaison Reading, responded to this review

Dear lenk p Firstly thank you for taking the time to write your review. I’m very glad that you enjoyed and took advantage of our on-site Starbucks! Thank you once again for the review and we do hope that we get to welcome you back to Malmaison Reading again soon. Hopefully next time you will try dining in the Brasserie....

Reviewed 9 July 2016 via mobile

I would err between giving this a terrible or a poor. 2 night stay, horrendous experience. Moved rm twice due to very noisy AC. Beds v uncomfortable despite what they advertise. Brasserie meals v mediocre, poorly trained staff and bad service

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Helpful?
Thank Ben B
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Ben B, Thank you for taking the time to write your review. I’m very sorry to read that your recent experience at the hotel did not meet your expectation. I’m also sorry to read that you wont be returning, if my team or I can do anything to change your perception of Malmaison Reading please do not hesitate to...

Blackburn, United Kingdom
Reviewed 9 July 2016

Being a big fan of the Malmaison brand I was delighted that when staying in Reading there was one located right next to the station. It didn't disappoint, there was all the quirky features that make these hotels different, the room was well appointed, maybe slightly dark and the 'dimming' lights took a bit of working out. We stayed in...

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Helpful?
Thank PrinceofPort66
Marie W, General Manager at Malmaison Reading, responded to this review

Dear LuvTholidays , Thank you for taking the time to write your review. I’m very pleased to read your positive comments regarding our bar, our location and the room that you were provided. I understand that you found the room a little dark, we are indeed a dark and warmly decorated brand and we do understand that this is not...

Reading, United Kingdom
Reviewed 6 July 2016 via mobile

Hoping for a lovely night away for graduation celebrations. Looked lovely on the website and thought we were in for treat. All very dark and dated but not too much of an issue. Rooms were dirty, dusty and tatty with awful views. However great location (noisy) and apparently they are refurbishing the hotel. Rooms were all cleaned when we went...

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Helpful?
Thank HLL132015
Marie W, General Manager at Malmaison Reading, responded to this review

Dear HLL132015 Thank you for taking the time to write your review . I’m sorry to read that the room was not suitable for your stay and I know that we were able to apologise and compensate accordingly before you departed the hotel. Once again thank you for taking the time to write your review. Kind regards, Marie

Reviewed 5 July 2016

This hotel is great with excellent facilities, brilliant staff (special mention for Kacper who assisted my entire group really well) and its dead close to Reading Station which was really great however the only issue I had was with the lighting in the room which I felt was less.

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Helpful?
1Thank Hiren P
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Hiren P, Thank you for taking the time to write your review and we are very pleased to hear that you enjoyed your stay here with us. Your feedback in particular regarding the friendliness of Kasper is lovely and has been passed on to him. We have worked hard to create a team of staff who really care about...

Reviewed 4 July 2016 via mobile

A nice hotel with a good central location next to the station. Breakfast is excellent Rooms are modern with great bathrooms One of the better hotels in Reading but unfortunately not always within the work allowance otherwise would use this everytime

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Helpful?
Thank Northerndownsouth23
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Northerndownsouth23, Thank you for taking the time to write your review. I’m very pleased to read that you had a wonderful stay with us. . Indeed our location is very convenient especially if you are traveling in and out of Reading by train. Once again I am very pleased that you enjoyed your relaxing night with us, and we...

Cape Town
Reviewed 3 July 2016 via mobile

Stayed here for 2 nights in a queen room so that we could go to Henley regatta. No parking on site and nowhere to drop off so when you park in any of the car parks you have quite a walk. A painful one way system to reach hotel. Checkin was quick and desk staff were very helpful. We asked...

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Helpful?
1Thank Julielamming59
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Julielamming59, Firstly thank you for taking the time to write your review. I sincerely apologise that your experience at Malmaison Reading did not meet your expectations and that we failed to give you all the quality of stay that you deserved. I have looked into the comments that you have made and put processes in place to ensure that...

Park City, Utah
Reviewed 30 June 2016

Based on prior reviews I was a bit cautious in booking. However, I was very pleasantly surprised. Service was great - the staff were super helpful. I brought my mountain bike and they fell over themselves to help me, even allocating a larger room. The room itself was great - large and nicely finished. It was quiet at night, yet...

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Helpful?
Thank Steve B
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Steve B, Thank you for taking the time to write your review. I’m very pleased to read that you had a wonderful stay with us. It was lovely to read that you found the team to be friendly and helpful. Indeed our location is very convenient especially if you are traveling in and out of Reading by train. Once...

SC
Reviewed 26 June 2016

I chose this hotel because of its location near the RR station. I didn't realize just how very close it is to the station as well as the Railair buses to/from LHR. I also chose it because of mostly positive reviews & a budget price. For what I paid, I did not expect such a large, well apponted room &...

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Helpful?
Thank SCVoyageur
Marie W, General Manager at Malmaison Reading, responded to this review

Dear SCVoyageur, Thank you for taking the time to write your review. I’m very pleased to read your positive comments regarding our comfy beds and breakfast with us. Our location, especially if you are traveling in or out by train is fantastic! Once again thank you for taking the time to write your review. Kind regards, Marie

London, United Kingdom
Reviewed 26 June 2016 via mobile

The basic need for getting a hotel room is to have a goodnight sleep. This hotel doesn't meet this requirement. I was given a room on 1st floor facing the street opposite Reading station. The noise level was excessive! On a Tues night people waking and talking and cars passing by until 12.30pm. Then at 5am I got woken up...

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Helpful?
Thank Rosi P
Marie W, General Manager at Malmaison Reading, responded to this review

Dear Rosi P, Thank you for taking the time to write your review. I’m sorry to read that your experience with us failed to meet your expectations and I am disapointed that this has put you off staying here again. Being a city centre location it can be difficult to allocate a quiet room on a busy Saturday night, but...

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27/06/2017 28/06/2017
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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Malmaison
Malmaison
Cuisines: British, French, European
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The brief encounter, that fleeting glance from across the platform, a longing to be with the one you shouldn't...Meet me outside the station at this gloriously converted rail hotel. You shouldn't have this much fun so close to Heathrow, but you will at Mal. You shouldn't find a train set in your room, or a bath big enough for two, for that matter. ... more   less 

Additional Information about Malmaison Reading

Address: 18-20 Station Road, Reading RG1 1JX, England
Region: United Kingdom > England > Berkshire > Reading
Price Range: $127 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Reading 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Malmaison Reading Hotel Reading
Malmaison Hotel Reading
Reading Malmaison Hotel
Hotel Style:
#3 Luxury Hotel in Reading
#6 Business Hotel in Reading
#10 Romantic Hotel in Reading
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Reading staff and other travellers.
8 questions
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Questions? Get answers from Malmaison Reading staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Have stayed in a suite and a standard double. - all very good”
lynnemiller535, 10 May 2017 | Read review
“Rooms overlooking the hotel entrance are generally the noisy ones, particularly on the 1st/2nd floor.”
skitchen2017, 10 May 2017 | Read review
“Request a quieter room where possible.”
JMB40, 25 Apr 2017 | Read review
“The Club room upgrades are very welcome when they are offered”
patrickjI6876IP, 21 Apr 2017 | Read review
“Room near the elevator was easy access”
roseward, 20 Apr 2017 | Read review
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