Visited Bath for bank holiday weekend and booked via booking.com so missed otu on a few extras i believe you receive if you book direct such as cheaper parking, welcome drinks and breakfast. Arrived abit later that scheduled and was greeted by staff who were quick to help get our bags out of the car and take our car for parking. Was asked to wait in the drawing room whilst our room was sorted and after a few minutes we were shown to our room where or bags had already been taken and my coat kindly hung up in the wardrobe. We stayed in room 3 which is a small double. cosy but alot smaller than we was used to. The bathroom had a shower and no bath. Decorated nicely. The room was very warm in the bedroom and the bathroom. There are no tea making facilities in the room but there is in the drawing room near reception and luckily we was closeby but would prefer them to be in the room. Friday evening we ate in the Q bar - a wrap and a burger which were fine. The staff were all a credit to the hotel. The decor is beautiful. We didn't book the Olive Tree Restaurant . My only negative is that the room has a pipe somewhere and the toilet is noisy whenever anyone else in the hotel flushes the toilet or runs a bath/shower. It was incredibly annoying and kept us up both nights. It sounded like it was raining but it wasn't. Mentioned this to the reception staff when checking out and was advised its an old building and if we was to return we could ask for an upgrade but no discount offered. Service charge could have been removed but we had no issue with the service itself so felt that wasnt fair. A few bars and restaurants nearby and within walking distance of attractions such and the circus, royal crescent and pultney bridge and the baths arent too far.…
My husband and I have stayed at this hotel many times over the last 10 years and have always loved our stays. The last couple of times however, we’ve been so disappointed by the breakfast. I was given the wrong order and when we asked for jam, honey etc on three occasions these were all ignored. Given the cost, the whole experience was disappointing. I agree with other reviews that it would also be nice to be able to make tea/coffee in your room rather than have to go to a station which on the last occasion was nowhere near our room. We have always been impressed with the service here but this time came away feeling unimpressed.
This is our second stay at the Queensberry. Everything about this hotel is excellent , the staff the restaurant and the general vibe of the place . The rooms are beautifully decorated and the bathrooms enormous. The one thing that is disappointing is the rooms are so so hot , yet again we didn’t sleep much at all. We can’t understand why , the radiators were turned off, yet at night it was unbearable. We slept with the bedroom window wide open and still it didn’t cool down, I don’t know if it’s the stone that retains the heat or what but this is our second two night stay without any sleep. We mentioned it to reception and they can make the bed with just a sheet so maybe we will try that next time. Also we noticed on our second stay a 5% service charge was put on the bill, so it seems that the guests are supplementing the staffs wages?…
Posting a review here, in addition to my review on Booking.com. I stayed at the hotel for 1 night and have the following comments: - I would have booked a hotel nearer to the "city centre" given we had to leave our bags etc before check in and after check out - and then head to the train station which is on the opposite side of the city; - Bathtub looked great and was looking forward to a proper bath.. but drainage was slow and I gave up on it. It also made it really slippery after first use; - The heater in my room was broken and had to be left on max - this made my room pretty uncomfortable. Windows were left open and had to request for an additional fan. Now contrary to the Hotel's response on Booking.com, I was not offered another room - but yes, I agree that the staff were very concerned and tried to help as much as they could; Now on the positive, the hotel is very modern and elegant.. Staff were friendly in general.. Although at checkout, I was asked if my bill was OK, instead of being asked how my stay was (which I heard them say to every other guests). I would say overall, the £200+ bill wasn't value for money from my perspective…
What a lovely find - our room was spacious, with a great view and carefully decorated. The bathroom appeared to have been renovated recently as well. We really enjoyed the garden too. The website could have been clearer about whether our booking included breakfast or not - we ended up being told our room fee didn’t include breakfast. Service at the bar and during breakfast could be a bit patchy - perfectly friendly, but a bit chaotic. Receptions was also very good with recommendations and other requests. Would definitely recommend!
Where to start. We don’t usually stay in small or Boutique Hotels and this may have a bearing on our review, but still felt we should put our views in writing. The staff are were very welcoming on our arrival and quickly sorted our luggage and room. We were offered refreshments in the Lounge while we waited. We were shown to our room by a very helpful young man. The room when we entered was very cold and I am afraid the window insultation (or lack of it) and the size of the radiator were to blame for this. There was a portable heater, but really this is not what you expect in a hotel. The bathroom was even colder and the window blinds were blowing with the draft coming through. Thank goodness for the portable heater, but this is not really a solution. The room was clean, but basic – the hair dryer was adequate but the drawer on the dressing table didn’t close. The stool is too low for the mirror on the wall. The advice from the Hotel Inspector springs to mind – “Owners really need to stay in the rooms to fully appreciate the potential issues” this is certainly the case with number 16. Another rather strange thing is there are no tea and coffee making facilities in the room – we cannot remember ever staying in a hotel that didn’t have this. Also no magnifying mirror in the bathroom – again I cannot remember staying in a hotel without these basics. As I say, perhaps we have been spoilt in previous hotels, but we think that a hotel should offer the basics. Breakfast was cooked well, but apart from two of the younger members of staff on duty was soulless experience – where I can only describe the staff as being scared of the guests! Finally our bill – now we would normally reward individual staff for their service etc. but on this occasion a discretionary service charge of 5% was added to our bill. I think that perhaps all staff should be paid appropriately by the owners and any tips should be given by guests if they want to not added to the bill. All in all we didn’t feel this was a luxury experience and felt that there was an air of money grabbing in the establishment – which again we have not experienced in stays at other hotels. Add the parking onto the room charge, add the service charge onto the room charge and give your staff a pay rise and put tea and coffee making facilities in the rooms and this would go someway to making guests feel less like you are trying to sting them!…
My husband and I stayed here in April 2022 for a very impromptu birthday/babymoon trip and we really enjoyed our stay. All the staff were really welcoming and our room was lovely. The hotel itself feels both grand and has lots of touches of character and fun. There were also lots of small touches which made our trip extra special including some chocolates in the room with a happy birthday note. The porters and valet parking was very useful and any additional requests we had were kindly facilitated. Everything seemed to flow seamlessly. Breakfast was very tasty and generous and when we ate in the Q Bar, the food was really tasty. We were also fortunate enough to book a table at The Olive Tree and enjoyed the 9 course tasting menu immensely. Would definitely recommend staying here and would do so again.…
The hotel is lovely and the staff are all very friendly. On arrival, our car was taken care of promptly for the valet parking (12.50 pounds per night, not 7 as listed). We had a spacious and comfortable master deluxe room. The breakfasts were excellent but to note there are extra charges for dishes, something not spelt out at booking. In addition, the automatic service and hotel charges added to the bill were unexpected and when ordering 2 extra glasses during our dinner wine pairing, the exorbitant price was just not announced prior. The tasting menu in the restaurant was however excellent and the only disappointment was that the Head Chef didn’t come to our table so we could compliment in person.
We love Bath and thought we'd try a different hotel. The Queensberry was a great choice. Our room and bathroom were beautifully decorated and although we had the noise of the road it was actually very quiet , away from the main part of the hotel. we were so lucky with the weather and enjoyed a glass of rose and the charcuterie board in the pretty walled garden. I wish someone had made it clear to us that we could order room service tea, as all we saw were the self service stations and I think the staff at the arrival point could be more welcoming. The best part of the hotel is its lovely restaurant with truly amazing food. It might be the best food we have ever had, someone really understands flavours in that kitchen!!!!
Beautiful hotel, this was a treat for our 25th anniversary and it didn’t disappoint. It’s a little walk up a hill but totally worth it. Everyone was so professional and relaxed all at the same time, the owners have a great team so keep hold of them! Thank you for making our stay special.
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