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Francis Hotel Bath - MGallery by Sofitel

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#12 of 33 Hotels in Bath
Certificate of Excellence
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Francis Hotel Bath - MGallery by Sofitel
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1,957 Reviews from our TripAdvisor Community

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There are newer reviews for Francis Hotel Bath - MGallery by Sofitel
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Showing 1,888: English reviews
Reviewed 1 week ago via mobile

Some people are very hard to please. Having read some of the nit picking reviews from previous clients, I nearly didn't book this beautiful hotel. That would have been a tragedy. My daughter and I stayed for one night and loved this hotel. We were greeted on arrival (earlier than the stated check in time) by the lovely Concierge. He...

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Helpful?
Thank Linda O
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Linda O We do appreciate you sending in a review; thank you very much for taking the time. It is great to see you both had such a good time and we look forward to your return visit. Kind regards Mads Nielsen

Bucks
Reviewed 1 week ago

I stayed here for 2 night recently and found the hotel to be very accomodating. Its in a great location, near to the shopping and places to eat, the rooms are as described, cosy and clean and the staff very helpful.

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Helpful?
Thank iloveholidays99
Herefordshire, United Kingdom
Reviewed 1 week ago

I booked a two night break through Secret Escapes which included breakfast and a bottle of wine in the room. In fairness I would have like to give this a good rating, but there wasn't that option. The hotel is in a beautiful building in a great location, within walking distance of all the attractions. On arrival we were checked...

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Helpful?
Thank angelinaballerina809
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear angelinaballerina809 Thank you very much indeed for sending in a detailed report following your stay. I am pleased that you liked the hotel and its location for your break in Bath. I am very sorry indeed to read of the disappointing experience you have encountered with our housekeeping department; this was inexcusable. I have shared your concerns with our...

Wigan, United Kingdom
Reviewed 1 week ago

The room we had was lovely, comfy bed, quality bedding, and a spacious bathroom. The decor is striking and different. However, the public areas looked a little tired, especially the carpets. The check in area is also very small, and at busy times gets very crowded and rather disorganised. I think people will either love or hate the decor, but...

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Helpful?
Thank Amanda1503
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Amanda1503 Thank you for sending in your feedback; I think quirky is a good description of The Francis. I hope we have the opportunity of welcoming you back on your next visit to Bath. Kind regards Mads Nielsen

Penzance, United Kingdom
Reviewed 2 weeks ago via mobile

Brilliant staff here, just pull up outside and the concierge will unload the car and park it in the hotel car park. Rooms are very comfy large comfy beds and nice touches in the room we had a feature room. Great price if you book and pay ahead. Breakfast in room was very restful and tasty. We met friends here...

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Helpful?
Thank CORNISHGIRLXX
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear CORNISHGIRLXX We do appreciate you taking the time to send in a review following your stay with us. It is always great to hear back from our guests; I will be speaking to the Bar to find out what the reason was for the delay on your drinks. We look forward to welcoming you back on your next trip...

Rhos-on-Sea, United Kingdom
Reviewed 2 weeks ago via mobile

Have recently come home from a lovely weekend stay at the hotel. Friendly concierge on arrival and was very friendly on ever occasion we saw him. Parking safe and ideally located behind the back of the hotel. Reception staff lovely. Harriet was very welcoming and nothing too much trouble. Room itself - lovely, comfortable, very clean, and everything in working...

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Helpful?
Thank Haz J
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Haz J What a wonderful boost to morale your review has brought to ALL the team at the hotel – thank you very much indeed for sending it in. We do hope it won’t be long before your return visit to Bath. Kind regards Mads Nielsen

Newbury, United Kingdom
Reviewed 2 weeks ago

OK so it has a great location, a car park and the rooms are comfortable but.......this is a very expensive hotel and at these prices everything needs to be perfect and it most certainly isn't. We were a small group of 4 guys checking in for one night. The check-in procedure took over 30 minutes! The guest rooms are badly...

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Helpful?
Thank Peter D
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Peter D We do appreciate you sending in your feedback. I am very sorry indeed that the check in procedure took so long. At the weekend, check in is always busy however; it is very unusual for it to be as long as this. I am sorry to hear that you found your room to be dark. We do...

Gosforth, United Kingdom
Reviewed 2 weeks ago

Staid one night at this hotel Friday 11 November. Positives: Centrally situated: Staff Polite and dealt with complaints promptly. I had a number if issues with my third floor room (Room 321) Immediatley noted an almost empty and grubby air freshner bottle on table in bedroom - not good - this I deposited in bathroom out of sight. Found room...

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Helpful?
Thank Avril B
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Avril B Thank you for taking the time to send in the feedback of your experience. I am very sorry indeed that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the concerns and prevent future occurrence. We appreciate your sharing your...

Channel Islands, United Kingdom
Reviewed 2 weeks ago

Our second stay at this hotel and as good as we remembered it from the first time. The hotel is full of charm and character and in a great location in the centre of Bath. Very friendly and helpful staff. Our room was a Comfort Classic room and had a quirkiness that we enjoyed. Great hotel, will stay again in...

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Helpful?
Thank michaellM3237QZ
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear michaellM3237QZ We do appreciate your feedback- especially from our returning guests. It is always great to welcome guests back to the Hotel and hope to see you again soon. Kind regards Mads Nielsen

Geneva, Switzerland
Reviewed 2 weeks ago via mobile

Really enjoyed my stay here. The staff gave good advice, were really nice and accommodating. The rooms were surprisingly large and modern for the U.K. The walls are thin, though, so the guy snoring upstairs woke me up! Otherwise, a wonderful experience.

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Helpful?
Thank N0nickname
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear N0nickname It is great to see you that had a wonderful experience (apart from the snoring guest!). Thank you for taking the item to send in a review; it is appreciated by all. Kind regards Mads Nielsen

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 

Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Region: United Kingdom > England > Somerset > Bath
Price Range: $154 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath
Hotel Style:
#8 Luxury Hotel in Bath
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Questions & Answers

Here's what travellers have asked, with answers from Francis Hotel Bath - MGallery by Sofitel staff and other travellers.
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over a year ago
Hong Kong, China
1 month ago
Hungerford, United Kingdom

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Questions? Get answers from Francis Hotel Bath - MGallery by Sofitel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid standard room unless on a budget”
 of 5 bubbles roggilwyborn, 3 Dec 2016 | Read review
“Choose a different hotel”
 of 5 bubbles PeterD808, 20 Nov 2016 | Read review
“Suggest you check over room thoroughly before acceptance.”
 of 5 bubbles lirvalocin, 20 Nov 2016 | Read review
“Rooms at the front have nice view but of the square, but rear rooms probably quieter.”
 of 5 bubbles BenS297, 13 Nov 2016 | Read review
“View of square”
 of 5 bubbles lovekalives, 9 Nov 2016 | Read review
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