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Francis Hotel Bath - MGallery by Sofitel

Hotels.comUS$118*
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#15 of 35 Hotels in Bath
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Francis Hotel Bath - MGallery by Sofitel
Francis Hotel Bath - MGallery by Sofitel
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2,126 Reviews from our TripAdvisor Community

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There are newer reviews for Francis Hotel Bath - MGallery by Sofitel
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Showing 2,043: English reviews
Bath, United Kingdom
Reviewed 3 weeks ago

Brilliant location, friendly staff, comfortable room and nice large bathroom. Breakfast was very good if a bit expensive. Hotel in walking distance of station, theatre and good restaurants. If driving use Lansdown park and ride and the stop is close to the hotel.

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Helpful?
Thank 735ditsy
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear 735ditsy Thank you very much for your wonderful review! It's lovely to hear that you enjoyed your stay with us and found Bath's attractions within easy walking distance. We look forward to welcoming you back soon. Mads Nielsen

Reviewed 3 weeks ago via mobile

I stayed overnight with a friend and had a lovely time in a beautiful hotel. The staff were all very friendly and helpful - particularly desk staff and concierge staff. My car was parked for me, an event I attended there had been set up beautifully with a private area reserved. Our room was lovely and warm and a great...

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Helpful?
1Thank Natasha950
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Natasha950 Thank you for posting a review on Tripadvisor following your recent event at The Francis Hotel. I'm pleased that everything went well and you were able to take some time to relax after what must have been a busy day! Thank you once again for holding your event at The Francis and we hope to see you again...

Cheshire, United Kingdom
Reviewed 3 weeks ago

Stayed here for one night-we arrived earlier than check in but we were checked in as room was ready.Very friendly & helpful reception staff & concierge.Room was on side of hotel overlooking quiet street-not the largest but very nicely appointed,and spotlessly clean. Didn't eat in hotel but had a drink in bar-bit quirky,slightly old fashioned but homely feel. Fantastic location,very...

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Helpful?
Thank letsgomurphy
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear letsgomurphy Thank you for posting your thoughts and feelings following your recent stay. I was delighted that you found the location and quality of your accommodation to your satisfaction and the staff were friendly and welcoming. We look forward to seeing you again soon. Mads Nielsen.

Reviewed 4 weeks ago

I booked a 2 night break for my partners birthday. He suffers from PTSD and finds if very difficult to deal with crowded places and to be away from home so it was quite a big deal. I booked a superior double room which cost me £338 (no breakfast). Initially we were pleasantly surprised by the room but it was...

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Helpful?
1Thank rebecca1234589
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear rebecca1234589 Thank you for your review following your recent stay with us. I am very disappointed, as are you with the standard of the service you encountered during your visit. We take a great deal of pride in offering well appointed rooms together with an enjoyable guest experience and I'm very unhappy that we fell short on this occasion....

Frome, United Kingdom
Reviewed 4 weeks ago

The hotel hosted our wedding last June and I had always been meaning to put a review together but the last year has been a blur. We initially had doubts as there were a few staff changes when we were organising our wedding at the start, but once Shaun took control things stabilised and improved massively. All of the staff...

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Helpful?
Thank Lee M
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Lee M Thank you so much for your fantastic review. I'm delighted that your wedding went smoothly and Shaun and the team we able to contribute to your most special event!. They were all over the moon to read your feedback and send their best wishes to you both!. We very much look forward to seeing you again soon....

Rochester, United Kingdom
Reviewed 4 weeks ago

This hotel is trading on its location on Queens Square but has very little to offer in the way of comfort. The room was not as shown on the website - it was small, overheated and very dark (room 35 should you wish to avoid it). Our room was situated in the 'newer' part of the hotel at the back,...

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Helpful?
4Thank YbMonty
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear YbMonty Thank you for submitting your extensive review following your recent visit. Please let me offer you my sincerest apologise for what seems to be an awful experience. I'm very keen to investigate your experiences more closely and I would be grateful if you could contact me directly with your name and date of arrival. I can be reached...

Oxfordshire, United Kingdom
Reviewed 4 weeks ago

We had afternoon tea here for our daughter's birthday. Lovely surroundings and decor. Contrary to the varied menu advertised on the website, the choice was very limited in reality, e.g. no savoury option, and only fruit scones. There was the flexibility to order an extra round of sandwiches and less cake however.

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Helpful?
Thank Susan D
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Susan D Thank you for dropping by to celebrate your Daughter's birthday. I'm glad you enjoyed Emily's Tea Room! I've also taken note of the comment regarding the information on our website and have instructed our IT team to update the Tea menu accordingly. Mads Nielsen.

Reviewed 4 weeks ago via mobile

We stayed at Francis hotel for 2 nights, I think it's one of the prettiest hotels I've ever been in. Very professional and friendly staff, clean and spacious rooms and perfectly positioned for a walk in the city centre

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Helpful?
Thank Flo D
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Flo D Thank you for your lovely review! You're right, John Wood certainly knew a thing or two about designing beautiful buildings, and the town houses that now form The Francis hotel are no exception!. Thank you too for your kind words about the team. We look forward to welcoming you back one day soon. Mads Nielsen

Brackley, United Kingdom
Reviewed 5 weeks ago

Four of us went to bath over February half term. The hotel staff were pleasant and helpful. Our room needed a bit more tlc as there was some mould round the shower and the blind cord was very dusty. Our friends room was immaculate. The only reservation about our stay was a mix up over breakfast. We were told on...

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Helpful?
Thank Dave T
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Dave T Thank you for posting a review on Tripadvisor. Although I'm happy that you found our staff pleasant and helpful, I was disappointed that you encountered the mix-up regarding your breakfast. There was indeed a communication error between the Reception and Catering departments and I apologise for this. I have taken steps to ensure there is no repetition...

Melbourne, Australia
Reviewed 5 weeks ago

We stayed 3 nights in this hotel. The location of this hotel is its great selling point. On Queens Square, it is a short walking distance to anything you want to see. We loved staying in this hotel, which is part of the history of Bath, being originally separate houses built by John Wood who was the architect of many...

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Helpful?
Thank Greg C
FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel, responded to this review

Dear Greg C Thank you for posting your thoughts regarding your recent stay with us. I'm glad you found The Francis to your satisfaction and you enjoyed the feeling of being part of the historic centre of Bath. I was especially pleased that our staff were able to solve your small problem with the room and that you enjoyed the...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
In the heart of the historic city of Bath, this historic Regency style 4 star townhouse hotel, a member of the MGallery collection boasts 98 individually designed bedrooms, many with four poster beds and views over the city. Our stylish bar and lounge offers a haven of tranquility after a day exploring the many attractions of this world heritage city. Enjoy dining in Brasserie Blanc which adjoins the hotel. ... more   less 

Additional Information about Francis Hotel Bath - MGallery by Sofitel

Address: Queen Square, Bath BA1 2HH, England
Region: United Kingdom > England > Somerset > Bath
Price Range: $215 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Francis Hotel Bath - MGallery by Sofitel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
Accor Francis Bath
Bath Francis Hotel
Mercure Bath
Francis Hotel Bath
Hotel Style:
#11 Luxury Hotel in Bath
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Questions & Answers

Here's what travellers have asked, with answers from Francis Hotel Bath - MGallery by Sofitel staff and other travellers.
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over a year ago
Kelso, United Kingdom
Bloomingdale, Illinois
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Questions? Get answers from Francis Hotel Bath - MGallery by Sofitel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room at the back. It will be less noisey We had room 330 and it was lovely”
275alexa, 25 May 2017 | Read review
“Quite quiet area, no noisy traffic”
bmsal2016, 21 May 2017 | Read review
“Room 224 o verlooked the park area”
lindatX3454CM, 20 May 2017 | Read review
“Back of hotel is the quietest”
735ditsy, 1 May 2017 | Read review
“Stay somewhere else.”
YbMonty, 25 Apr 2017 | Read review
5 of 5
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US$118* /night
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