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    Francis Hotel Bath - MGallery by Sofitel

    Queen Square, Bath BA1 2HH, England
    Hotel website
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (515)
    Room & Suite (182)
    Dining (35)
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    Overview

    • Excellent54%
    • Very good32%
    • Average9%
    • Poor3%
    • Terrible1%
    Travellers talk about
    “brasserie blanc” (112 reviews)
    “feature room” (87 reviews)
    “queens square” (46 reviews)
    Free Wifi
    Room Service
    Bar/Lounge
    4 Star Hotel
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    Offers from Francis Hotel Bath - MGallery by Sofitel
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    Hotel deals
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Reviewed 11 September 2016 via mobile

    Received by a great receptionist and a lovely gent that took care of my car. The hotel was getting a high score until breakfast. A disaster! Milk took 3 requests and the last asked delivered after 20 minsMore

    Helpful?
    Response from FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel

    Dear Gary M I am so pleased you had a welcoming reception on your arrival although, obviously, disappointed that the service at breakfast was slow. What a shame that this let us down and please rest assured I have spoken with my F&B Manager ....More

    Reviewed 11 September 2016 via mobile

    A special afternoon tea for a friend's birthday - we had sweet & savoury tea as well as a gluten free option. All were absolutely delicious - sandwiches were fresh with tasty fillings and the cakes & warm scones were amazing! The coffee was superb...More

    Helpful?
    Response from FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel

    Dear MrsJW10ann A belated Happy Birthday to your friend. I am absolutely delighted we were able to make the occasion a special one and hope you all come back again soon. Kind regards Mads Nielsen

    Reviewed 11 September 2016

    We were not impressed with the cleanness of this "4 star" hotel. Our room was very dirty and dusty!! I think the management and housekeeping teams really should consider looking into this matter together. It's a shame because it is perfectly situated for people who...More

    Helpful?
    Response from FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel

    Dear JamesBestman I am so sorry to read that you found the cleanliness of the room was not in keeping with our usual standards. I have shared your concerns with our Head Housekeeper who has asked to be associated with my apologies. It is of...More

    Reviewed 9 September 2016

    The service and standards in this hotel are excellent. The quirkiness of the conjoined houses add much to the character of the Hotel. The staff do all they can to ensure that your stay is excellent. The public areas of the hotel are kept beautifully...More

    Helpful?
    Response from FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel

    Dear Iain L Thank you very much indeed for your kind words and recommendations. They are appreciated by all the team. We hope to see you again very soon. Kind regards Mads Nielsen

    Reviewed 9 September 2016

    Located in Queen Square close to everything this historical hotel (made up of 7 townhouses) has comfort, pleasant and helpful staff and a good breakfast. The room may have been on the smaller side but it had everything you would need. My room had a...More

    Helpful?
    Response from FrancisHotelBath, General Manager at Francis Hotel Bath - MGallery by Sofitel

    Dear MaccSLDM Thank you very much for sending in such a positive review. The prices we charge for the laundry are direct from the laundry company we use (we don’t charge anything on top). I do hope we see you again the next time you...More

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    Macdonald Bath Spa Hotel
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    About
    Amenities
    • Top amenities
    • Bar/Lounge
    • Room Service
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room Service
    • Business Centre with Internet Access
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Bar/Lounge
    Details
    • Price range
    • US$160 - US$337 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #11 Luxury Hotel in Bath
    Photos
    Traveller (515)
    Room & Suite (182)
    Dining (35)
    Hotel & Grounds (334)
    Nearby
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    Nearby Attractions
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    Questions & AnswersAsk a question
    smudge090
    How do I best reach this Hotel by public transport if I am flying into Bristol airport ?
    19 April 2017|
    Answer Show all 8 answers
    Response from FrancisHotelBath | Property representative |
    Hello smudge090. Some great answers have already been posted. Thanks Mugenf11,Paul R and Lesley R! Personaly, i would take the Airport transfer bus to Bath and then walk from the bus station to the hotel. As you can see... More
    0
    Votes
    mpetrey
    We are looking to stay one night in Bath. We need a hotel that has at least a mini fridge to keep our 9 year old's food. She has severe food allergies so we have to bring her food everywhere. Thanks!
    17 March 2017|
    Answer
    Response from FrancisHotelBath | Property representative |
    Hello mpetrey. The vast majority of our rooms have a mini-fridge in them. Please let us know when booking your room that you require one, or indeed at check-in and we'll do our very best to accomodate you. Hope to see you... More
    0
    Votes
    mpetrey
    We are looking to stay one night in Bath. We need a hotel that has at least a mini fridge to keep our 9 year old's food. She has severe food allergies so we have to bring her food everywhere. Thanks!
    17 March 2017|
    Answer
    Response from FrancisHotelBath | Property representative |
    Hello mpetrey. The vast majority of our rooms have a mini-fridge in them. Please let us know when booking your room that you require one, or indeed at check-in and we'll do our very best to accomodate you. Hope to see you... More
    0
    Votes
    Room Tips
    "Stay somewhere else."
    Read review
    "City centre"
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    "I expect all rooms would be good."
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    "see write-up"
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