We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

BEST WESTERN PLUS Swan Hotel

Show Prices
#1 of 5 Hotels in Wells
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
BEST WESTERN PLUS Swan Hotel
View Map
{"widget":{"name":"ibex_photo_carousel_streamline","template":"ibex_photo_carousel_streamline__widget","dust":{},"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

833 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 818: English reviews
Stilton
Reviewed 4 days ago NEW

Arrived around 4.30pm and was a little fearful of the tight entrances into the car park although this was all ok as one of the very helpful reception staff helped me see the way through. Stayed in room 20, four poster very comfortable bed. Breakfast second to none with great quality produce. Staff all polite and friendly - plus a...

 Report
Helpful?
Thank Twinkle2803
Leamington Spa, United Kingdom
Reviewed 1 week ago via mobile

We recently stayed in The Swan for one night over the Christmas break. Positives: great location in the middle of town. Friendly staff Great breakfast On site parking Large bedroom Negatives: our room in the Coach house was cold and the radiator needed bleeding. There is a big step to get out of the shower/ bath which could be a...

 Report
Helpful?
1Thank deanothebaggie
Reviewed 2 weeks ago

Stopped at the Swan Hotel while visiting Wells with friends on New Year's Day. We had atrocious weather all morning, which made this even more of a perfect haven to warm back up and have lunch. We arrived a little too early to eat, but the hospitable, charming staff invited us to sit in their cosy lobby area where we...

 Report
Helpful?
Thank Rel_Hayman
Bath, United Kingdom
Reviewed 2 weeks ago

If I could give this hotel 6 stars I would. The New Year's Eve dinner and dance last night was brilliant, from the champagne and home made canapes as starters to the 5 course meal served after. Food very well cooked, wines reasonable and the staff were ALL friendly, pleasant and absolutely lovely, all worked so hard to make the...

 Report
Helpful?
Thank froghopper24
Perth
Reviewed 2 weeks ago via mobile

Can't agree more with all of the positive reviews posted by others On site parking , warm welcome from the staff and a free upgrade to a superior room Spotlessly clean throughout and a lovely breakfast Would certainly stay here again

 Report
Helpful?
1Thank JohnPPerth
Bath, United Kingdom
Reviewed 2 weeks ago

We booked 11 rooms for a party and everyone said they had a great room. Ours overlooked the Cathedral, had a four poster bed and was a large room. The party was great with great food There was fre parking and the Hotel is in the centre of Wells so easy walk to Cathedral, market and shops

 Report
Helpful?
Thank AndyB1250
Leyburn, United Kingdom
Reviewed 2 weeks ago via mobile

I think it matters that you choose which room you stay in yourself as they seem to vary enormously and I must have had the smallest room they had - and it was still quite expensive. The staff were very nice, cheery and helpful which made the time I was there very pleasant. I ate in the bar and was...

 Report
Helpful?
1Thank 1sammi
West Midlands, United Kingdom
Reviewed 2 weeks ago

Stayed here in November for 2 nights. Hotel was decorated for Christmas and looked really festive. Excellent location and really helpful staff (one kindly printed a Tesco Boost email for me!). Our room overlooked the road and there was some noise, but not a problem. Really windy when we visited and the old windows did rattle, but we were lovely...

 Report
Helpful?
1Thank SpecialTr
Brighton
Reviewed 3 weeks ago via mobile

Spent a night here to attend the Carol Concert at the Cathedral. The hotel exceeded our expectations, very quaint, homely and friendly hotel , wonderfully situated, good food, will definitely return. Thankyou.

 Report
Helpful?
Thank BrightonNanny
Nottingham, United Kingdom
Reviewed 3 weeks ago

Can't be faulted for view-directly opposite Wells' magnificent Cathedral and other nearby attractions within this lovely quaint city.Our room was slightly cramped and bed small,though kept spotless and well maintained during our stay.The food was good,particualrly the breakfasts-there was ample choice to suit all tastes. Our visit coincided with some Christmas revellers outside on the Saturday night-quite unfortunate!The behaviour of...

 Report
Helpful?
Thank neil k

199 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (177)
Viewed
Room/Suite (31)
Viewed
Hotel & Grounds (38)
Viewed
View from Room (15)
Viewed
Bathroom (9)
Viewed
Dining (28)
Viewed
0:48
Videos (3)
Viewed
Other (53)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (22)
Viewed
Room/Suite (9)
Viewed
Hotel & Grounds (4)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
View from Room (1)
Viewed
Other (3)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Wells
0.1 km away
White Hart Hotel
White Hart Hotel
#3 of 5 in Wells
114 reviews
0.1 km away
Ancient Gate House Hotel
2.6 km away
Wookey Hole Hotel
Wookey Hole Hotel
#1 of 1 in Wookey Hole
918 reviews
Show Prices
Show Prices
Show Prices
8.3 km away
Bannatyne Hotel - Charlton House
Bannatyne Hotel - Charlton House
#1 of 2 in Shepton Mallet
885 reviews
9.9 km away
Premier Inn Glastonbury Hotel
1.5 km away
Beryl B & B
Beryl B & B
#2 of 40 in Wells
286 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
Official Description (provided by the hotel)
Stunningly located, directly opposite Wells Cathedral, the hotel is steeped in 600 years of history. The hotel has a unique charm offering guests modern amenities in a beautiful and relaxed setting. There are 48 bedrooms, a luxurious suite and 5 self-contained apartments to choose from. All bedrooms are individually designed and many feature period antique furniture while others have original four poster beds.The luxurious Cathedral Suite has panoramic views of Wells Cathedral from its lounge, bedroom and bathroom (complete with free standing brass bath). Swan Mews provides a peaceful retreat, ideal for small families or individuals on business. These self-contained apartments are situated in the middle of Wells, amongst a host of shops and restaurants. The hotel's award-winning kitchen (2 AA Rosettes) uses only the finest seasonal ingredients, locally sourced wherever possible. The menu combines modern and traditional British cooking. Diners can eat in our restaurant, 15c A.D., our bar and lounge areas. During the summer months al fresco dining is available in the Walled Garden Café and on Swan Terrace. Wells and the surrounding area is packed with plenty to see and do. Wells award-winning market takes place on Wednesdays and Saturdays. On the doorstep is The Mendips, an ancient range of hills designated as an Area of Outstanding Natural Beauty and recognised as one of England's most attractive landscapes. ... more   less 

Additional Information about BEST WESTERN PLUS Swan Hotel

Address: 11 Sadler Street, Wells BA5 2RX, England
Region: United Kingdom > England > Somerset > Wells
Price Range: $157 - $255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — BEST WESTERN PLUS Swan Hotel 4*
Number of rooms: 53
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotel.de, HRS, Travelocity and Priceline so you can book your BEST WESTERN PLUS Swan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Wells
Wells Best Western
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Swan Hotel staff and other travellers.
2 questions
Ask a question
Blackwood, United Kingdom
1 month ago
Ilkley
over a year ago

See all questions (2)

Questions? Get answers from BEST WESTERN PLUS Swan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 20 was lovely”
 of 5 bubbles Twinkle2803, 12 Jan 2017 | Read review
“Market days are wed and Sat”
 of 5 bubbles AndyB1250, 28 Dec 2016 | Read review
“Rooms at front need checking out for size and noise levels from street.”
 of 5 bubbles 185neilk, 21 Dec 2016 | Read review
“If you are staying on a Saturday, ask for a room at the back - noisy high street at night!”
 of 5 bubbles 947sallyannw, 20 Dec 2016 | Read review
“Room 46, if you don't mind all the stairs”
 of 5 bubbles U5012KLpeterh, 12 Dec 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay