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The Swan Hotel

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1 room 2 adults 0 children
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The Swan Hotel
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506 Reviews from our TripAdvisor Community

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Showing 498: English reviews
Reviewed 1 week ago via mobile

Easter Sunday Lunch at The Swan. Started with a Long Island Iced Tea and progressed to a sublime roast dinner and finished with a millionaire cheesecake that was as light as a feather. Great wine and superb service. The Swan had turned into the ginger stepchild of the LP with a complacent offer but no longer. You can see they...

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Thank JNM63
Market Harborough, United Kingdom
Reviewed 1 week ago

My husband and I could not fault the value of our two course lunch menu which we ate in their main restaurant which was comfortable, traditional too but with a modern twist. The set lunch for about £11 consisted of about three choices of starter, main and dessert. I chose a baked goats cheese covered with what appeared to be...

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Thank Sue R
Stafford
Reviewed 2 weeks ago

A very enjoyable stay excellent food so much choice on breakfast menu, had dinner two nights the steak was exceptional and the rest of the food very good, the service from all the staff was also very good.

Review collected in partnership with this hotel
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Thank O5249VRpatriciah
Chester, United Kingdom
Reviewed 2 weeks ago via mobile

Lovely 2 night stay, staff very friendly and attentive. We eat in the restaurant on our first night, the food and service was great. Breakfast was nice with a decent portion size. Location is fantastic, close to everything in the town. The only issues we had was being sent to the wrong room, thus an annoyed lady answering the door,...

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Thank JamesDylanHankin
London, United Kingdom
Reviewed 2 weeks ago

I am not in the least prejudiced but it was a surprise to find the staff in this delightful hotel were mainly local Brits delivering a very high standard in all areas with great courtesy, friendliness and professionalism. Highly recommended.

Review collected in partnership with this hotel
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Thank Jonathan L
Daventry
Reviewed 3 weeks ago

All good staff friendly, enjoyed our stay, would stay here again. Great bar good selection of beer. Food good, nice little coffee shape on site, sell lovely cakes. Good location in centre. With thanks

Review collected in partnership with this hotel
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Thank Patricia P
Reviewed 4 weeks ago via mobile

I came here last Saturday to get some lunch, with my partner. The prices of the food and drink did not reflect the venue- high prices for a very average hotel. We waited about 45 mins for our food ( without being told about a delay or being apologised to). Then when we received our food, the waitress scurried off...

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Thank Eibhlin N
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Dear Eibhlin N Thank you for taking the time to review your recent experience at The Swan. I am sorry that you had to wait 45 minutes for your food, this is unacceptable, especially when the staff have not kept you informed. With regards to your comments about the service although you should have been asked if you wanted any...

Stafford
Reviewed 4 weeks ago

Excellent hotel, excellent food and some excellent staff. I look forward to staying again in the future. We were looked after, fed well, enjoyed the atmosphere, slept well, and cant understand why the star rating isnt higher.

Review collected in partnership with this hotel
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Thank chJ9975KM
Stafford, United Kingdom
Reviewed 4 weeks ago via mobile

The food and drinks are great here, can't fault it. Daily papers are on offer too, along with free wifi. Often on a Saturday there's a long wait for food (45 mins today) which, although they forewarn people when ordering, still is poor. There are never enough staff on duty, whatever day I visit - whether in the coffee shop...

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Thank ILoveBagpuss
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Dear ILoveBagpuss Thank you for taking the time to review your recent visits to the Swan Hotel. I am pleased to read that overall you have enjoyed your experiences with us but I'm disappointed regarding your wait for food on Saturdays and your opinion that our staff are stressed and have a high workload. Saturdays at The Swan are our...

Stafford, United Kingdom
Reviewed 4 weeks ago via mobile

Never had to stay at the hotel but had the misfortune to visit the bar a few times,tonight being the final time. Never enough staff, or tables, no matter what time of day you visit. After ten minutes waiting without even being acknowledged we have just walked out - Friday night and there were five staff behind the bar, two...

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Thank singo1979
ChrisLStaffs, Owner at The Swan Hotel, responded to this review

Thank you for taking the time to review your experience at The Swan. My apologies for the poor service you received on Friday evening, please be assured that I will pass your comments on to our bars manger to investigate the issues you have raised further. With regards to your comments about our staffing levels, we are a popular town...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Room Service
  • Laundry Service
Official Description (provided by the hotel)
The Swan has been providing a warm welcome at the heart of the beautiful county of Staffordshire for nearly 300 years. Nestled in the centre of Stafford's historic and pretty high street, our lovingly restored coaching inn now acts as a vibrant, modern hub for stylish accommodation,dining, relaxed coffee shop, social and family celebrations. ... more   less 

Additional Information about The Swan Hotel

Address: 46-46A Greengate Street, Stafford ST16 2JA, England
Region: United Kingdom > England > Staffordshire > Stafford
Price Range: $126 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Swan Hotel 3.5*
Number of rooms: 31
Reservation Options:
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Also Known As:
Swan Hotel Stafford
Hotel Style:
#3 Business Hotel in Stafford
#4 Romantic Hotel in Stafford
#7 Family Hotel in Stafford
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Questions & Answers

Here's what travellers have asked, with answers from The Swan Hotel staff and other travellers.
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Questions? Get answers from The Swan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet room on the second floor at the back.”
Mossey2014, 24 Feb 2017 | Read review
“Never be afraid to ask the staff to help....it makes all the difference. Service with a smile.”
paulsM2307ZU, 21 Feb 2017 | Read review
“Ask for one with a double bed!”
Kenneth_Smith, 15 Feb 2017 | Read review
“Probably best not to stay in a room that faces the high street”
BlueDog01, 13 Feb 2017 | Read review
“have not had an overnight stay so cannot comment”
karenconn1, 22 Jan 2017 | Read review
5 of 5