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2017-12-03 2017-12-04
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    Best Western Plus Stoke-On-Trent Moat House

    Etruria Hall | Festival Way, Stoke-on-Trent ST1 5BQ, England
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    2017-12-03 2017-12-04
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     2 people are viewing this hotel
    US$70
    US$58
    SAVE US$12
    US$70
    US$58
    Traveller (175)
    Room & Suite (54)
    Dining (4)
    Holiday Inn Express Stoke-on-Trent
    938 reviews
    #3 of 12 hotels in Stoke-on-Trent
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    Premier Inn Stoke-On-Trent (Hanley) Hotel
    717 reviews
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    Travelodge Newcastle-under-Lyme Central
    411 reviews
    #3 of 5 hotels in Newcastle-under-Lyme
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    Borough Arms Hotel
    553 reviews
    #1 of 5 hotels in Newcastle-under-Lyme
    2.2 km
     
    Overview
    • Excellent43%
    • Very good32%
    • Average16%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “alton towers” (203 reviews)
    “bunk beds” (54 reviews)
    “swimming pool” (60 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    4.0 Star Hotel
    All hotel details
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    Rooms
    Dec 3Dec 4
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,517)
    There are newer reviews for Best Western Plus Stoke-On-Trent Moat House
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    11 - 15 of 1,497 reviews

    Reviewed 3 weeks ago

    Stayed here for a week for work. I am a wheelchair user with an assistance dog. At first I was concerned because the web site says Guide and Hearing dogs only... my dog is neither. The management of the hotel were great, apologised and said...More

    Thank Bethann S
    Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 3 weeks ago

    Hi Bethann Many thanks for your great review. We have really enjoyed having you stay with us and your invaluable feedback regarding our easy access rooms and general facilities. I will pass your comments on to the team in particular Dan. You are very welcome...More

    Reviewed 4 weeks ago via mobile

    We booked this two night stay, the second time we visited as a family within six months. Initial booking frustrating. Booked over the phone for a winter sale price and was assured this was the best price. Paid in advance to secure cheaper rate. Went...More

    Thank Centralspy
    Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 3 weeks ago

    Hi John Many thanks for your review. To say I'm a little disappointed with your comments would be an understatement. What a shame you didn't give us the opportunity to make things right. With regard to your rates you booked your accommodation via Best Western...More

    Reviewed 4 weeks ago via mobile

    We have just returned from staying at the hotel for two nights We booked this a large a package with Alton towers tickets A lovely hotel with pool and restaurant and free parking We had a family room which had a double bed and bunk...More

    Thank sarah C
    Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 4 weeks ago

    Hi Sarah C Many thanks for he great review so pleased you had a good stay with us. re the menu we have just launched - this week our new Josiah's Bar and Grill menu so next time you stay I'm sure you fine more...More

    Reviewed 4 weeks ago

    Stayed here on business ( booked by the company) for 2 nights on two separate weeks recently and very different experiences. 1st stay...queued for 20 minutes to check in. Receptionist apologetic but it was very frustrating especially as I had a meeting to attend in...More

    Thank tripsrme
    Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 4 weeks ago

    Dear Tripsme I'm so glad you came back for a second visit. I appreciate this was not perfect and will sort out the issues raised. I am pleased you would visit us again. I look forward to you staying with us again Clare

    Reviewed 5 weeks ago via mobile

    A welcome by the receptionist & an apology for the long delay. The upgraded us to Executive Room.... We had booked a two night stay plus a school reunion in one of their rooms. Very outdated & the venue room of shabby. Our room was...More

    Thank SAMPLUM
    Response from Traveller3737, General Manager at Best Western Plus Stoke-On-Trent Moat HouseResponded 4 weeks ago

    Hi SAMPLUM Many thanks for your review I'm sorry we didn't wow! Pleased you had an apology and an upgrade. Ill follow up with reception and maintenance the other issues. Re the windows they are all fitted with safety catches these can be removed by...More

    Holiday Inn Express Stoke-on-Trent
    938 reviews
    #3 of 12 hotels in Stoke-on-Trent
    4.4 km
     
    Premier Inn Stoke-On-Trent (Hanley) Hotel
    717 reviews
    #1 of 12 hotels in Stoke-on-Trent
    0.7 km
     
    Travelodge Newcastle-under-Lyme Central
    411 reviews
    #3 of 5 hotels in Newcastle-under-Lyme
    2.9 km
     
    Borough Arms Hotel
    553 reviews
    #1 of 5 hotels in Newcastle-under-Lyme
    2.2 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Bar/Lounge
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Conference Facilities
    • Breakfast included
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    • Heated pool
    • Indoor pool
    Details
    • Price range
    • US$67 - US$151 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 147
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Priceline, Hotels.com, Travelocity, Booking.com, Agoda, Orbitz, Cancelon, TripOnline SA and HotelQuickly so you can book your Best Western Plus Stoke-On-Trent Moat House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United Kingdom >
    • England >
    • Staffordshire >
    • Stoke-on-Trent
    • Also Known As
    • Best Western Stoke-On-Trent Moat House Hotel Stoke-On-Trent ,
    • Stoke-On-Trent Best Western
    Add Photo Photos
    Traveller (175)
    Room & Suite (54)
    Dining (4)
    Pool & Beach (1)
    Hotel & Grounds (131)
    Bathroom (15)
    Business Centre & Event Rooms (11)
    Nearby
    Travelodge Newcastle-under-Lyme Central
    411 reviews
    2.86 km away
     
    Holiday Inn Express Stoke-on-Trent
    938 reviews
    4.41 km away
     
    Premier Inn Stoke-On-Trent (Hanley) Hotel
    717 reviews
    .71 km away
     
    Borough Arms Hotel
    553 reviews
    2.20 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    John L
    9 June 2017|
    Answer
    Response from Traveller3737 | Property representative |
    Hi John Many thanks for the enquiry we have disabled access etc Is there a number we can call you on please? Many thanks
    0
    Votes
    Tra1985
    2 May 2017|
    AnswerShow all 4 answers
    Response from Traveller3737 | Property representative |
    Hi TripAdvisor wont let me send it to you as an email address so I've written at revenue at bwstoke co uk thanks Clare
    0
    Votes
    Michelle M
    9 October 2016|
    AnswerShow all 3 answers
    Response from Traveller3737 | Property representative |
    Hi I'm sorry we don't have any play stations in the bedrooms. Thanks Clarev
    1
    Vote
    Room Tips
    "All rooms appear to be well positioned"
    Read review
    "go to a different hotel"
    Read review
    "Higher floors are quieter. Get rooms away from the lounge was it's very loud in there"
    Read review
    "executive floor far better comfort and quality"
    Read review
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