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Bannatyne Spa Hotel Bury St Edmunds

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Bannatyne Spa Hotel Bury St Edmunds
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452 Reviews from our TripAdvisor Community

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Showing 452: English reviews
Norwich, United Kingdom
Reviewed 4 days ago NEW

Wow, I have just enjoyed a marvellous spa day for a friend's birthday. I have been here several times before, but the last time was a few years ago, as I felt Clarice House was getting a bit tired and thought that probably, they had had someone in to say how they could make more money... it didn't feel special...

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Helpful?
Thank Elaine T
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Thank you so much for your wonderful comments, im over the moon to hear that you enjoyed your Spa day. Yazmine will be so happy to know that you loved your treatments. We will look forward to seeing you again Elaine. Daryl

Coventry, United Kingdom
Reviewed 1 week ago via mobile

We would just like to say a huge thank you to all of the staff on our recent visit to the spa and hotel. It's not often that you meet just genuinely nice staff that are happy to help, They did everything they could to make sure we had a wonderful stay. All the staff at Bury St Edmunds were...

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Helpful?
Thank Laura-Nicole26X
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Hi Laura, Im delighted to hear such great feedback - makes me a very proud manager to know that the team here at Bury St Edmunds made your stay wonderful. We will see you for Valentines...... I promise i wont sing again !!! Daryl

Reviewed 2 weeks ago

After a bad start over the xmas period when we were told we had to leave 2 hours earlier than we had paid for, we re-visited Clarice house and I am so pleased we did! What a wonderful day all round. The receptionist was welcoming and very helpful as well as being good at her job. The spa area and...

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Helpful?
Thank Pauline L
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Hi Pauline Thank you very much for your kind words, im thrilled to hear your review, the team have seen this and are very proud to have made your visit a great one. We would love to have you as a member and i look forward to showing you around. Thank you Daryl

London, United Kingdom
Reviewed 2 weeks ago

Have returned from my second visit to Clarice house and it has improved since my last visit. The venue is lovely - an amazing building. Some of the décor is a little dated but the rooms are clean and tasteful. The spa was great on both visits. This time I had a lovely treatment from Lucy and she was also...

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Helpful?
Thank cberti
Daryl J, General Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Thank you very much for taking the time to write your comments, and I'm so pleased that you have noticed the improvements. We are working hard to consistently provide a great service and experience for all our customers. The team and I really appreciate your feedback. Many Thanks

Reviewed 2 weeks ago via mobile

We had a great day! The massage we received today (@5pm till 6.20) was quite simply outstanding!! I had a strong sports like massage n Sunita a softer one, but the 2 x ladies (Sophie Dutton and Jinnie Pugh) were amazing ...professional and confident and it made for a great experience. Please thank them for us. Out of 4 massages...

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Helpful?
Thank Brimmerss
Daryl J, Manager at Bannatyne Spa Hotel Bury St Edmunds, responded to this review

Wow, that has really made my day. Sophy and Jinnie were also over the moon to read such fabulous comments. Thanks you very much for taking the time to write such a wonderful review. Thanks again

Harpenden, United Kingdom
Reviewed 2 weeks ago

We stayed for one night at the Clarice House Hotel from 1st-2nd January. We managed to get a great deal (thank you Black Friday) for a room, dinner and two spa treatments so decided to book up for a new year treat. The hotel is exactly what you would expect of a country hotel, nicely presented and decorated - you...

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Thank CloW86
London
Reviewed 2 weeks ago via mobile

My boyfriend took us to Clarice House for an overnight spa break which included dinner, breakfast and a 30min massage. We were greeted by friendly helpful staff and shown to our room straight away, no waiting around to check in. Our room was amazing (my boyfriend paid abit extra to upgrade and it was definetely worth it!) Our room was...

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Thank klaggy08
Reviewed 3 weeks ago via mobile

My missus treated us to a night here with meals and spa treatments. Staff are great, helpful and friendly. Room had no faults. Evening meal was lovely, chilled vibe. Breakfast had a nice selection. Abbie Bickell performed my massage and facial, both were amazing. The new, improved Relaxation Conservatory is incredible. A thoroughly delightful getaway.

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Thank BillyCarrsUK
Cambridge, United Kingdom
Reviewed 3 weeks ago

My husband and I came here two nights for the new year and We really love the hotel. It is a beautiful building, the rooms were spacious, really good beds, everything you needed was there. Delicious and well presented breakfast and dinners. The facilities are perfect... Sauna, jacuzzi, swimming pool, Gym.... Everything was excellent. All the staff were very efficient,...

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1Thank lilita777
Bury St Edmunds, United Kingdom
Reviewed 3 weeks ago

My son in law bought my daughter a spa experience for Christmas , due to be taken on the 27th December,but they're 7 month old son was admitted to the west suffolk hospital Christmas Eve , obviously her priority was to be with my very poorly little grandson , so they rang to see if they could reschedule for another...

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13Thank MichelleP552

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Amenities

Highlights
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service

Additional Information about Bannatyne Spa Hotel Bury St Edmunds

Address: Horringer Road | Horringer Court, Bury St Edmunds IP29 5PH, England (Formerly Clarice House)
Region: United Kingdom > England > East Anglia > Suffolk > Bury St Edmunds
Price Range: $219 - $288 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Bannatyne Spa Hotel Bury St Edmunds 5*
Number of rooms: 13
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Also Known As:
Clarice House Hotel Bury St. Edmunds
Clarice Hotel Bury St Edmunds
Clarice Spa Bury St Edmunds
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Questions & Answers

Here's what travellers have asked, with answers from Bannatyne Spa Hotel Bury St Edmunds staff and other travellers.
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Bury St Edmunds, United Kingdom
5 months ago

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Questions? Get answers from Bannatyne Spa Hotel Bury St Edmunds staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed in the Honolulu and summertime rooms.”
 of 5 bubbles cberti, 7 Jan 2017 | Read review
“Enquire about which room you have and if it has neighbours!”
 of 5 bubbles CloW86, 3 Jan 2017 | Read review
“Treat the staff with respect.”
 of 5 bubbles lilita777, 2 Jan 2017 | Read review
“Avoid Ravel it is a single room with a double bed squeezed in and you won't get much sleep due to the fan beneath the window.”
 of 5 bubbles 508chrissieg, 18 Dec 2016 | Read review
“Go elsewhere for a good nights sleep.”
 of 5 bubbles B6862WCchrisp, 23 Nov 2016 | Read review
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