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Swan Hotel & Spa Lavenham

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Traveller (452)
Dining (90)
Traveller (452)
Dining (90)
Room & Suite (66)
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Rooms
Nov. 25Nov. 26
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1 room, 2 adults, 0 children
Standard Room
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About
Certificate of Excellence
Nestling in the Suffolk countryside, between Bury St. Edmunds and Sudbury, is The Swan Hotel & Spa in Lavenham, perhaps one of England's most iconic hotels. The Swan dates back to the 15th century when it played a key role in Lavenham's wool trade. Today it is a quintessential English country hotel and restaurant, proud of its achievement of AA 4 Red star, two AA Rosettes & Visit England Large Hotel of the Year 2013. Ancient oak beams and inglenook fireplaces blend beautifully with rich furnishings and fabrics to create the perfect ambiance for rest and relaxation. The historic old bar boasts a wonderful collection of memorabilia, including a wall signed by British and American airmen stationed at Lavenham Airfield during World War II. The Swan is a wonderful place in which to celebrate a variety of special occasions, including romantic weddings, christenings and family get-togethers. It is also a unique venue for seminars, meetings and conferences, where 15th century inspiration combines with 21st century innovation.
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Property amenities
Free Parking
Restaurant
Room Service
Pets Allowed ( Dog / Pet Friendly )
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Dry Cleaning
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Room features
Suites
Non-Smoking Rooms
Family Rooms
Good to know
HOTEL STYLE
Quirky Hotels
HOTEL CLASS
Location
Full view
84Good for walkers
Grade: 84 out of 100
20Restaurantswithin 0.5 km
9Attractionswithin 0.5 km
Reviews (1,425)
There are newer reviews for Swan Hotel & Spa Lavenham
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1,416 results
Traveller rating
950
311
112
26
17
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Time of year
LanguageEnglish
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950
311
112
26
17
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All reviews gallery restaurant afternoon tea beautiful hotel brasserie menu old building main restaurant suffolk breakfast lounge area venison low beams the ground floor scones first class public areas birthday treat old world special occasion
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11 - 15 of 1,416 reviews
Reviewed 2 weeks ago via mobile

Currently awake at 4:30AM listening to someone in the room above walking around, floors very creaky but I do appreciate its an old hotel. I reported the person walking around above us to reception and was told that they’d be checking out in 5 minutes...More

1  Thank Sean B
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 1 week ago

Thank-you for taking the time to share your review on Trip Advisor. I apologise for any shortcomings you experienced and as you know we have been in touch directly with you on this matter. We look forward to welcoming to welcoming back to the Swan...More

Reviewed 2 weeks ago via mobile

I totally agree with the last review. Our room especially the bathroom is extremely cold. We reported this to reception yesterday and are still waiting for feedback as to why one of the radiators isn’t working! I have to mop the floor every time we...More

1  Thank Alison A
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 1 week ago

Thank-you for taking the time to share your review on Trip Advisor. We truly value all feedback we receive and always aim to put it to good use. I am sorry that we seem to have let you down and if you wish to discuss...More

Reviewed 2 weeks ago

Although the hotel building itself is lovely and full of character and the staff were friendly and helpful, we were very disappointed by the standard of our room which fell far short of our expectations given how much we paid. The room itself was very...More

1  Thank kennylogins
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 1 week ago

Thank-you for taking the time to share your review on Trip Advisor. We truly value all feedback we receive and always aim to put it to good use. I am sorry that we seem to have let you down and if you wish to discuss...More

Reviewed 2 weeks ago via mobile

We stayed here for 2 nights with family, we received great service from all staff. The rooms were comfortable with ample space for a couple. Unfortunately our TV didn’t work and this didn’t seem to be able to be rectified. The food in the restaurant...More

Thank Relax249048
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 2 weeks ago

Thank-you for taking the time to share your review on Trip Advisor. It is great to receive such lovely feedback and I'm so glad you enjoyed your time with us and what the Swan has to offer. I do apologise regarding the TV not working...More

Reviewed 2 weeks ago via mobile

My husband and I stayed here as part of his birthday celebrations. Apparently their website says they try to offer a complimentary upgrade to you upon arrival but we only received a different room after complaining about the first one (It looked out directly into...More

Thank elmo78
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 2 weeks ago

Thank-you for taking the time to share your review on Trip Advisor. I'm glad overall you seemed to have enjoyed your stay with us and will certainly be sharing your comments with the team. I do hope we are able to welcome you back to...More

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Questions & Answers
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sidneyjxx
March 9, 2018|
AnswerShow all 2 answers
Response from JaneLarcombe | Property representative |
I am happy to answer this question. We operate a system whereby all (100%) of tips, whether via cash or card payments, are split equally amongst all team members of the hotel and spa. If I can assist you further, please... More
0
Votes
sally50Benfleet
October 28, 2017|
AnswerShow all 4 answers
Response from JaneLarcombe | Property representative |
We look forward to welcoming you and your canine companion. Yes, we do have specific dog friendly rooms, located closer to exits, to allow you to take your dog outside more easily. You can either choose to dine in the bar or... More
0
Votes
MissingSausages
October 8, 2017|
AnswerShow all 7 answers
Response from JaneLarcombe | Property representative |
I can confirm the Brasserie is indeed open on a Sunday evening. To book, please call 01787 247477. Alternatively please check the 'Dining' tab on our website for sample menus and the email address for table bookings. Kind... More
1
Vote
Room Tips
"Expect creaking floors.... it's a collection of medieval buildings!"
ChristopherJWG
5 days ago
Read review
"Suites are lovely"
LondonSmokey
4 weeks ago
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"12 requires long walk but worth it when you get there."
Highgateglobetrotter
Sep. 26, 2018
Read review
"The heritage rooms are spacious"
BrendanD295
Sep. 16, 2018
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PRICE RANGE
US$133 - US$338 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
lavenham swan hotel
LOCATION
United KingdomEnglandEast AngliaBabergh DistrictLavenham
NUMBER OF ROOMS
45
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