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Swan Hotel & Spa Lavenham

1,276 reviews
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Traveller (412)
Dining (87)
Room & Suite (54)
Overview
  • Excellent71%
  • Very good21%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“gallery restaurant”(125 reviews)
“afternoon tea”(134 reviews)
“beautiful hotel”(52 reviews)
Free Wifi
Free Parking
Hot Tub
Non-Smoking Hotel
Restaurant
Room Service
Suites
4.0 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,276)Write a Review
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Show reviews that mention
All reviewsgallery restaurantafternoon teabeautiful hotelold buildingvenisonmain restaurantjunior suitelow beamslounge areasconessuffolk breakfastfirst classthe ground floorold worldevening mealspecial occasionattentive staff
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21 - 25 of 1,268 reviews
Reviewed 2 December 2017

I booked a package for my husband's birthday which included, dinner and breakfast. I had heard so many good things about The Swan and it lived up to them all. From the moment we arrived the staff could not have been more friendly and helpful....More

Thank Frances66
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 4 weeks ago

Thank you for taking the time to share your review on Trip Advisor. It is great to receive such lovely feedback. I'm so glad you enjoyed your time with us. I certainly will be sharing your kind comments with the team. I do hope we...More

Reviewed 30 November 2017

Oh my, what is happening to the Swan. Always been a favourite haunt when visiting Suffolk but had a shock visit on Tuesday last. Arrived at 11.30 wanting coffee in any if the lounges. All tables empty but with a reserve notice on each. Told...More

2  Thank Chrissie J
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 11 December 2017

Thank you for taking the time to share your review on Trip Advisor. I am so sorry to learn of this poor experience you had. It is certainly way short of our usual levels of hospitality. If you would be kind enough to email me...More

Reviewed 29 November 2017

Enjoyed a Sunday night stay with dinner at this very quaint and picturesque hotel. Set in lovely Lavenham, a lovely village for an after breakfast walk. Staff here are very welcoming and friendly. Room was quite a walk away, up many stairs and both of...More

1  Thank jannieEssex
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 11 December 2017

Thank you for taking the time to share your review on Trip Advisor. I'm glad to hear that you enjoyed the majority of your time with us. I am sorry to learn that you found dinner disappointing though. I certainly will be sharing this feedback...More

Reviewed 26 November 2017

Having stayed here sometime ago we thought we would have a special treat. Food was good and staff very attentive. Room itself was comfortable however on a cold November weekend the bathroom was obscenely cold we feel this was not acceptable for the amount of...More

Thank D4764UFlindaa
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 11 December 2017

Thank you for taking the time to share your review on Trip Advisor. It is great to hear that you enjoyed your meal and the attentiveness of our team. I am sorry to learn though that the bathroom was not up to the desired temperature...More

Reviewed 25 November 2017 via mobile

Another birthday dinner at The Swan! I love it here - the staff are professional and helpful and I especially love the cosy little alcoves where we have pre dinner drinks served by lovely friendly staff! Food was outstanding this evening, the ribeye steak was...More

Thank Caren M
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded 11 December 2017

Thank you for taking the time to share your review on Trip Advisor. It is great to receive such lovely feedback. I'm so glad you enjoyed your time with us celebrating your birthday, as you know the Swan is certainly a cosy place to be...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Bar/Lounge
Spa
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$146 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$146 - US$302 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (412)
Dining (87)
Room & Suite (54)
Pool & Beach (2)
Hotel & Grounds (284)
Bathroom (11)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
sally50Benfleet
28 October 2017|
AnswerShow all 4 answers
Response from JaneLarcombe | Property representative |
We look forward to welcoming you and your canine companion. Yes, we do have specific dog friendly rooms, located closer to exits, to allow you to take your dog outside more easily. You can either choose to dine in the bar or... More
1
Vote
Jodie B
8 October 2017|
AnswerShow all 7 answers
Response from JaneLarcombe | Property representative |
I can confirm the Brasserie is indeed open on a Sunday evening. To book, please call 01787 247477. Alternatively please check the 'Dining' tab on our website for sample menus and the email address for table bookings. Kind... More
1
Vote
mistyblueBedford
8 September 2017|
AnswerShow all 2 answers
Response from JaneLarcombe | Property representative |
Thank you for your question. Normally it's just doggy visitors who stay with us. But yes cats would be welcome too. The charge would be £15 per cat per night (max 2 cats per room), but we ask that your cat(s) be caged when... More
0
Votes
Room Tips
"Six couples all had superb rooms"
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"Loved the Gainsborough Suite but suspect all rooms are wonderful"
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"We were right at the end of the building, so if you have mobility issues I would mention this."
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"Ask for a top floor room as our room on the ground suffered from sounds of footsteps from the bedroom above."
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