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Swan Hotel & Spa Lavenham

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Traveller (433)
Dining (88)
Room & Suite (67)
Overview
  • Excellent70%
  • Very good21%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“gallery restaurant”(133 reviews)
“afternoon tea”(139 reviews)
“beautiful hotel”(55 reviews)
AMENITIES
Free Wifi
Free Parking
Hot Tub
Non-Smoking Hotel
Restaurant
Room Service
Suites
4 Star Hotel
All hotel details
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Rooms
Jul. 30Jul. 31
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,354)
There are newer reviews for Swan Hotel & Spa Lavenham
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1,346 results
Traveller rating
917
293
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22
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Show reviews that mention
All reviewsgallery restaurantafternoon teabeautiful hotelold buildingmain restaurantsuffolk breakfastvenisonlow beamslounge areajunior suitesconesthe ground floorold worldspecial occasionpublic areasbirthday treatevening meal
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21 - 25 of 1,346 reviews
Reviewed May 24, 2018 via mobile

We booked a two night dbb break at the hotel. The staff on reception are exceptional, very friendly and professional. We went i to the garden for lunch which was not exceptionally busy. We placed our order which included peri peri prawns. On the way...More

Thank Kevin H
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded May 29, 2018

Thank you for taking the time to share your review on Trip Advisor. It was lovely to have a chat with you as you left the hotel regarding the shortcomings you experienced. We certainly will be doing our utmost to avoid any repeat performance. I...More

Reviewed May 23, 2018

Definitely one of the best places where I've had afternoon tea, and I've had many. The acknowledgement at reception could have been better, a wave of the hand to direct us to the restaurant, but once entering the service was superb. We were greeted in...More

Thank Patricia H
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded May 29, 2018

Thank you for taking the time to share your review on Trip Advisor. It is great to receive such lovely feedback. I'm so glad you enjoyed your afternoon tea with us and of course the 1940's musical accompaniment we had that day. I of course...More

Reviewed May 22, 2018 via mobile

Stayed on 2 night DB&B break. Upgraded to a lovely room (21) which was huge! Dinner on first night in Gallery restaurant. All good apart from one main, lamb steak served almost raw and rather tough. Sent it back but was made to feel it...More

1  Thank Silverbacks
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded May 29, 2018

Thank you for taking the time to share your review on Trip Advisor. It is great to receive such lovely feedback. I'm so glad that we rectified the problem on the first night and that you enjoyed the rest of your stay. I look forward...More

Reviewed May 21, 2018

A very historical hotel. Our room was on the ground floor and although mostly well furnished and full of lots of luxuries it required new curtains. Curtains were actually torn on the seam. On our first night the room was cold as temperatures did plummet....More

1  Thank Hilary F
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded May 29, 2018

Thank you for taking the time to share your review on Trip Advisor. We certainly value your feedback and I will be sharing it with the team in every effort to address any shortcomings that you experienced. I do hope you enjoyed the wedding and...More

Reviewed May 21, 2018

I stayed here for three nights (due to a friends wedding) and from the moment I stepped in the door I was in awe of beautiful it was. You could feel how historic the old building(s) were along with the modern opulence that made it...More

1  Thank TalviLupus
Response from John M, House Manager at Swan Hotel & Spa LavenhamResponded May 29, 2018

Thank you for taking the time to share your review on Trip Advisor. It is great to receive such lovely feedback. I'm so glad you enjoyed your stay with us and what the Swan has to offer. I of course will be sharing your kind...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Room Service
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Room Service
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Non-Smoking Hotel
Things to do
Restaurant
Bar/Lounge
Spa
Hot Tub
Details
Price range
US$144 - US$415 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$144 - US$415 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (433)
Dining (88)
Room & Suite (67)
Pool & Beach (2)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
Sidney J
March 9, 2018|
AnswerShow all 2 answers
Response from JaneLarcombe | Property representative |
I am happy to answer this question. We operate a system whereby all (100%) of tips, whether via cash or card payments, are split equally amongst all team members of the hotel and spa. If I can assist you further, please... More
0
Votes
sally50Benfleet
October 28, 2017|
AnswerShow all 4 answers
Response from JaneLarcombe | Property representative |
We look forward to welcoming you and your canine companion. Yes, we do have specific dog friendly rooms, located closer to exits, to allow you to take your dog outside more easily. You can either choose to dine in the bar or... More
1
Vote
Jodie B
October 8, 2017|
AnswerShow all 7 answers
Response from JaneLarcombe | Property representative |
I can confirm the Brasserie is indeed open on a Sunday evening. To book, please call 01787 247477. Alternatively please check the 'Dining' tab on our website for sample menus and the email address for table bookings. Kind... More
1
Vote
Room Tips
"Go for the large rooms"
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"avoid room number 6 when the weather is good."
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"Rooms facing the gardens , probably the quietest."
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"Newman a Room was lovely"
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