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Owners have clearly spent lots of money on reception area, but left the rooms with the shabby dated furniture of the previous hotel.
New bathrooms, but of poor quality, shower control hanging off and hole in ceiling where extractor should be. Rooms cold despite fancy...More
I wish I had read the TripAdvisor reviews before booking this hotel. I can now only add one more dreadful and upsetting experience - I'm still shaking from it.
I booked the room as a mini break for myself and my young daughter and had...More
Room had no heating, shower wasn't even plumbed in! Manager was abusive, threatening and very nasty. AVOID AT ALL COSTS. Staff have no idea what to do, hotel needs to be shut down. Or the manager removing and someone who knows how to speak to...More
11 Thank Victoria A
Response from Andrew M, Manager at Manor House Hotel & SpaResponded 6 days ago
I am sorry you did not enjoy your stay but I just cannot understand your complaint.
The rooms all have air conditioning which provides as much heating and cooling as anyone could require.
The aircon can be adjusted in the room so you can choose...More
We couldn’t believe the price we were paying to stay here after a ghastly night at a chain hotel in Goldalming the night before, it seemed too good to be true.
The entrance to the hotel is impressive and staff were friendly enough. We were...More
I am not one to complain about a bad experience but in thins case I can not stay silent. I have stayed in many hotels of all standards but this have trumped them all. I was on a business trip with a groupe of...More