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The New Northumbria Hotel

61-73 Osborne Road Jesmond, Newcastle upon Tyne NE2 2AN England
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Traveller (106)
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Panoramas (20)
Room & Suite (159)

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About

#27 of 81 hotels in Newcastle upon Tyne
Location
Cleanliness
Service
Value
Award winning hotel located in the leafy and affluent suburb of Jesmond, just a five-minute drive from Newcastle City Centre. Our 55 en-suite bedrooms feature a flat-screen TV, work desk, hairdryer, ironing station, tea and coffee making facilities and complimentary toiletries. Free wi-fi is provided throughout. We also have a select few rooms which are dog-friendly. Our Visit England commended breakfast is served in our Resident’s Lounge. El Paso Bar & Grill features a menu influenced by Mexican and Latin American street food, and is open daily for breakfast, lunch and dinner. Osbornes is a stylish cocktail bar and kitchen serving hearty food throughout the day. We also offer a modern meeting room for up to 40 people. Our small team of dedicated, friendly staff strive to ensure all guests have the best possible experience when staying with us. We work hard to build relationships and exceed customer expectations.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Bar / lounge
Taxi service
Business Centre with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Parking
Wifi
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Banquet room
Meeting rooms
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Desk
Housekeeping
Interconnected rooms available
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Complimentary toiletries
Seating area
Telephone
Iron
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.0 of 5 stars
HOTEL STYLE
Mid-range
Modern
Languages Spoken
English, Polish, Slovenian
634Reviews13Q+A52Room tips
Traveller rating
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Ian wrote a review Jan 2020
3 contributions5 helpful votes
The hotel is lovely ,Reception very nicely decorated and welomeing as were the staff.The room was bright and spacious with large queen size bed nicely decorated and impressive,Ensuite was also large and also top notch.Getting into Newcastle centre also very easy with busses just outside the hotel and plenty of eating and bars all close by.Would reccomend this hotel and location.all good
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Manager at The New Northumbria Hotel
Responded Jan 8, 2020
Dear Bitter10 Thank you for taking the time to review your recent stay with The New Northumbria Hotel, we really appreciate your kind comments and feedback. I am delighted that your stay lived up to your expectations and you found our hospitality and service top-notch! The team hope to get the chance to welcome you back in the future. Kindest Regards Debbie Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Juliahagan wrote a review Jan 2020
Jarrow, United Kingdom22 contributions3 helpful votes
Warm reception on arrival. Friendly and polite and offered to book us a taxi for our night out. Sumptuous superior room. Clean tidy. Warm. Spacious. Bed very co fort ale and sheets soft and felt luxurious. Shower a little iffy in room 212 but other than that wouldn’t hesitate to recommend. Will definitely be back.
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Date of stay: January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Manager at The New Northumbria Hotel
Responded Jan 5, 2020
Dear Juliahagan Thank you ever so much for taking the time to review your recent stay with The New Northumbria Hotel. Your kind words are very appreciated, I will make to share this with the team. Your feedback regarding the shower is welcomed, I am sorry that this issue occurred. We have reported this as a priority to maintenance to rectify. I am very pleased that this will not deter you from staying with us again. Looking forward in welcoming you again. Kindest Regards Debbie Howe Assistant Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Anne Trotter wrote a review Dec 2019
Shirley, United Kingdom2 contributions
We stayed at the New Northumbria for two nights in December....It was one of the best hotel stays we've ever had...The staff were very welcoming, friendly and helpful...cannot praise them highly enough..The rooms were lovely..just everything to make it a perfect weekend...Thank you all the lovely staff...............Kind Regards Anne Trotter
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Assistant Hotel Manager at The New Northumbria Hotel
Responded Dec 12, 2019
Hi Anne, Wow! Thank you so much for taking the time to leave us a great review! We really appreciate it! It sounds like you had a great stay with us! Thank you for your lovely words regarding the staff. We really do try our best to ensure everyone has a warm and welcoming stay. Please remember to book direct with us for a discounted rate and a chance to collect points with our loyalty card scheme. We look forward to welcoming you back. Kind Regards, Laura-Ann Wilson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TNT wrote a review Dec 2019
Whitby, United Kingdom24 contributions12 helpful votes
The hotel is really good, rooms are spacious, with comfy beds , bath and shower. Staff are really helpful and friendly. The hotel itself is in Jesmond and the bar underneath is part of the student scene, so is busy most of the time. They do a good happy hour with a push the button game, which determines the amount of discount per order, ranging from 10% to free. The hotel does a nice breakfast with different options. The 3 stars comes because trying to eat in the evening here is almost impossible. Although food can be ordered, there is nowhere to sit and eat it. In the evening, priority is given to those coming to enjoy the drinks. So hotel guests have to go out to find food. My advice is ask on reception, the man on there knows the best local places.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Assistant Hotel Manager at The New Northumbria Hotel
Responded Dec 12, 2019
Good Evening, Thank you for taking the time to provide us with great feedback. We appreciate your lovely comments regarding your stay at the hotel, I shall be passing these comments onto the rest of the team. We are glad you enjoyed the atmosphere in the bar along with the happy hour "push the button". Please accept our apologies that you were not able to find a table to dine on the evening of your visit. Whilst we try to accommodate all our guests as they walk into the venue, during busy periods it can be difficult but please rest assured that the bar do accept reservations verbally with our team and also online. We look forward to welcoming you back. Kind Regards, Laura-Ann Wilson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Danny C wrote a review Dec 2019
2 contributions
Firstly you won’t get a park, shower temperature either freezing or boiling, rooms described as double beds are single beds pushed together. Hotel staff rude and no care at all dealing with my problem. Not worth the price they charge one bit, when emailed after my stay to complain I just got the exact same response back. And I can imagine they’ll reply to this with the SAME response. We paid £169 for 2 nights and problems we had with our room ruined mine and the girlfriends weekend, when explaining this to the hotel they responded back with we didn’t report it, when we clearly did. Unprofessional hotel & prices not worth paying.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Manager at The New Northumbria Hotel
Responded Dec 12, 2019
Good morning Mr Connelly, Many thanks for taking the time to leave us this review, we appreciate all feedback from guests whether it be positive or negative as it can always be used as a tool for improvement. I am pleased to know that we have resolved the issues privately via emails. Please do not hesitate to contact me for any further assistance that I may be to you. Kind Regards Rachael Lavelle
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pauline E wrote a review Dec 2019
Newcastle upon Tyne, United Kingdom5 contributions3 helpful votes
We stay at this Hotel regularly,fantastic friendly staff and beautiful clean rooms. We definitely wouldn’t stay anywhere else.Close to transport links and close to some amazing places to eat. Nothings to much bother for the staff.
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Date of stay: December 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Assistant Hotel Manager at The New Northumbria Hotel
Responded Dec 3, 2019
Hi Pauline, Thank you so much for taking the time to leave us a great review! It is so lovely to hear that you wouldn't stay anywhere else! Please remember to book direct with us for a cheaper rate and a chance to collect points with our loyalty card scheme. We look forward to welcoming you back! Kind Regards, Laura-Ann Wilson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jose wrote a review Nov 2019
London, United Kingdom67 contributions46 helpful votes
Stayed here for 2nd time. As expected clean and tidy. Reception and breakfast staff great and attentive. Breakfast cooked to order which is better than buffet style and lots of choice. Creaky floors but thats old hotels for you. Woukd definitely recommend.
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Assistant Hotel Manager at The New Northumbria Hotel
Responded Nov 28, 2019
Hi Martin, Many thanks for taking the time to leave us a great review! Thank you for your kind words regarding the hotel and breakfast staff! We really appreciate it! It is great to hear that you would definitely recommend us! Please do not forget to book direct for a discounted rate and a chance to collect points with our loyalty card scheme. We look forward to welcoming you back. Kind Regards, Laura-Ann Wilson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sarah L wrote a review Nov 2019
Liverpool, United Kingdom9 contributions7 helpful votes
We booked a superior room for one night. We arrived later than planned so unfortunately could not park in the car park behind the hotel. However when we spoke to a lady on reception she advised that there is pay and display parking in the road opposite the hotel (Queens Road). Our room was really spacious with a very comfortable bed. We did notice some noise from the local bars on Osbourne Road whilst getting ready to go out, but when we arrived back to the hotel about midnight all was quiet, and we had a great night sleep. Would definitely stay again when visiting Newcastle!
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Date of stay: November 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Assistant Hotel Manager at The New Northumbria Hotel
Responded Nov 23, 2019
Hi Sarah, Thank you for taking the time to leave us a great review following your recent experience at The New Northumbria Hotel. Yes please rest assured that all the bars on Osborne Road close at 11pm with us being located in a residential area. It is great to hear that you will definitely be returning! Please remember to book direct for a discounted rate and a chance to collect points with our loyalty card scheme. We look forward to welcoming you back. Kind Regards, Laura-Ann Wilson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ktswiftuk wrote a review Nov 2019
Helmsley, United Kingdom37 contributions9 helpful votes
My son and I stayed here on 29/10/2019 and what a great hotel it is. Very reasonably priced indeed! We had a twin room overlooking the front of the hotel. The room was of a reasonable size and immaculately clean, as was the bathroom. The facilities were also very good, including tea/coffee facilities in your room and a hairdryer. The beds were really comfortable and the staff could not do enough for us. I love the fact the staff ring your room to see if everything is just right for the guest after you've checked in (what a lovely touch that was!) The hotel is in a great location with lots of different places to eat nearby and a waitrose shop just down the street should you need anything. A great stay and we'll definitely be returning! Could not fault our stay at all.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Assistant Hotel Manager at The New Northumbria Hotel
Responded Nov 12, 2019
Good Morning, Wow! Thank you for taking the time to leave us a great review! We really appreciate it! It sounds like you had a great stay with us! Thank you for your kind words regarding the staff, we really do try our best to go above and beyond for all of our guests. We look forward to welcoming you back. Please contact us direct for a cheaper rate and a chance to collect points with our loyalty card scheme. Kind Regards, Laura-Ann Wilson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JohnA1943 wrote a review Nov 2019
Coalville, United Kingdom198 contributions80 helpful votes
I am disappointed to see that the restaurant, El Paso, has been sold and is no longer part of the hotel. Which meant that we went into the bar area for food. We were kept waiting whilst others who came after us were fed. This was annoying because we needed to be out by a certain time to go to the theatre. The noise in the bar was incredible and not conducive to dining. I cancelled and we left, hungry and annoyed. I hope that some of the money received for the sale of El Paso is used to stock the creaking floors in the bedroom we had, a quiet trip to the bathroom was not possible. We have stayed here many times but I am now thinking that I will look elsewhere for our next visit. On a positive note, the reception staff were, as always, good and helpful.
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Date of stay: October 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from themalhotragroup, Assistant Hotel Manager at The New Northumbria Hotel
Responded Nov 2, 2019
Good Evening John, Many thanks for taking the time to leave us a review regarding your most recent stay with us. Yes unfortunately El Paso restaurant has now closed. We are just as sad to see it go! However we are super excited to announce that the new onsite restaurant will be a Brazilian steak house! This will be open in the next few weeks! We apologise that you received an unsatisfactory dining experience in our onsite bar Osbornes. I have passed all your comments onto the bar manager to investigate further. Thank you for your kind words regarding the reception team. We really do try our best to ensure everyone has a great stay. We would love to welcome you back to The New Northumbria for us to be given a chance to help rectify the problems you experienced during your last stay. Please email me directly at assistantmanager@thenewnorthumbriahotel.co.uk for a discounted rate. We hope to see you in the future. Kind Regards, Laura-Ann Wilson
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$164 - C$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel new northumbria
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
55
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The New Northumbria Hotel - UPDATED Prices, Reviews & Photos (Newcastle upon Tyne, England) - Tripadvisor