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Surtees Hotel

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559 Reviews from our TripAdvisor Community

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Showing 551: English reviews
Berwick-upon-Tweed, United Kingdom
Reviewed 19 May 2015

Booked this hotel based on price and proximity to Metro Arena. Hotel is a little tired, we stayed in room 27 there was a punch mark on the interior of the bathroom door. The room was clean and provided all we needed for an overnight stay, toiletries, hair dryer, iron, tea & coffee. Wifi was okay, room was cosy. A...

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1Thank Joannebo
Kingston upon Hull
Reviewed 17 May 2015

Have just spent two nights on a Groupon Deal which was exceptional value. On arrival we were greeted by a very pleasant receptionist. The full english breakfast we had was nicely cooked and tasty and there was plenty of toast tea coffee cereals etc. I had noticed comments regarding the lack of double glazing. Although our room overlooked the railway...

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1Thank Diane236
derbyshire
Reviewed 15 May 2015

we recently visited newcastle and stayed at the surtees hotel for 3 nights on a groupon deal when we arrived the staff were very friendly and helpful breakfast was good it was close to the station and bus route but on a very steep hill and the lift was a dreadful draw back as it was listed it could not...

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2Thank jersey95
Durban, South Africa
Reviewed 15 May 2015

after I had booked this hotel I received an email saying the rooms didn't have double glazing. I would not have booked if I had known this at the time of booking because being in the centre of a city I imagine this would have been noisy...and it was! You could hear every car drive past as if it was...

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1Thank Emily S
Reviewed 8 May 2015 via mobile

Read reviews of this hotel before we stayed and it seems the hotel has done nothing to improve on any of the criticisms. Lift broken and had to drag bags up to 3rd floor, staff didn't seem to care about this and didn't apologise. Staff very unfriendly and unhelpful. They almost seem offended and interrupted when you approach reception. While...

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2Thank David L
middlesbrough
Reviewed 29 April 2015

Stayed here for two nights with my partner on a groupon deal. The location was brilliant near quay, railway station and town. The hotel is over a micro brewery and the access is round the back, which we didn't find a problem. On entry the reception staff were very friendly and helpful. The lift may pose a problem to some...

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1Thank caroleMiddlesbrough
Swansea, United Kingdom
Reviewed 28 April 2015 via mobile

Checked in with no problems, room we had was huge on the top floor, something's could do with updating but for a base to shower and sleep, it was ideal. Location was perfect and staff were helpful. Will def consider staying here next year when we come back

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4Thank thomas e
Morpeth, United Kingdom
Reviewed 22 April 2015

Have tried to contact the manager by asking for a alternative email to the standard generic one, but to no avail. I stay at this hotel on 19th April, along with my two daughters. Was a tad worried when we arrived as the receptionist was in no hurry to either welcome us, or to be honest, speak to us at...

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2Thank Boothie28
North Yorkshire, United Kingdom
Reviewed 21 April 2015

Arrived at 3.45 and was given room key ( check in 2pm ) room had not been cleaned, bed unmade and towels left in bath tub. When I complained I was told " sorry we are having a bad day " Was given a smaller room only after they had visibly checked room had been done. No other contact with...

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Thank Andrew O
Daventry, England, United Kingdom
Reviewed 17 April 2015

The hotel is very central and the breakfast was great, and the staff were very friendly. That's the good news. The room was very tired, but clean - except for the radiator. The wall light in the bathroom didn't work, the bathroom door was coming off its hinges, the sink's pop-up waste didn't, and the shower instructions - inside the...

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Thank David K

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Amenities

Highlights
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi

Additional Information about Surtees Hotel

Address: 12-18 Dean Street, Newcastle upon Tyne NE1 1PG, England
Region: United Kingdom > England > Tyne and Wear > Newcastle upon Tyne
Price Range: $71 - $173 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Surtees Hotel 3*
Number of rooms: 40
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Also Known As:
Surtees Hotel Newcastle Upon Tyne
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Questions & Answers

Here's what travellers have asked, with answers from Surtees Hotel staff and other travellers.
9 questions
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4 months ago
5 months ago
6 months ago
Derby, United Kingdom

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Questions? Get answers from Surtees Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms access from first floor stairs but has a lift”
michaelLincolnshire, 10 Dec 2016 | Read review
“Ask for a room at the rear as the front is very noisy”
LinsleyT, 29 Oct 2016 | Read review
“A room on a high floor may give you more quiet”
lmorby, 15 Oct 2016 | Read review
“As close to the ground floor as possible in case the elevator still doesn't work!”
weegerd, 1 Aug 2016 | Read review
“Go for a room at the back as less noisy”
couldbeyou, 20 Jul 2016 | Read review
5 of 5