Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Hawthorn Square Forth Street, Newcastle upon Tyne NE1 3SA England
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Avg. C$199 /night, 3/19 - 3/20
C$295
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C$105
per night
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About
#8 of 85 hotels in Newcastle upon Tyne
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Smart central Newcastle hotel with refined meeting spaces and newly furbished Gin BarNestled just a few paces away from Newcastle's railway station in the heart of the city, the Crowne Plaza® Newcastle - Stephenson Quarter hotel presents a blend of upscale elegance and attentive service. Newcastle Airport (NCL) is conveniently a 15-minute drive away, with paid parking available in the adjacent multi-storey car park. A brief 5-minute stroll leads to Central Station, offering easy access to frequent Metro throughout the city. For corporate events, the hotel provides 9 event spaces accommodating up to 400 people. The renowned Glasshouse International Centre for Music is situated less than a mile away. City centre shops are just a short walk away, and football enthusiasts can reach Newcastle United's St. James' Park in a mere 20-minute walk.
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Property amenities
Free High Speed Internet (WiFi)
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Street parking
Wifi
Fitness / spa changing rooms
Hot bath
Pool / beach towels
Swimming pool toys
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kid-friendly buffet
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Highchairs available
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Outdoor furniture
Shared lounge / TV area
Sun terrace
Sun umbrellas
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Blackout curtains
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
City View
Languages Spoken
English, French, Spanish, Arabic and 7 more
Location
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
147 Restaurants
within 0.5 kilometers
Reviews
4.5
3,232 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Crowne Plaza Newcastle - Stephenson Quarter is often celebrated for its spotless rooms and top-notch facilities. While some guests find the atmosphere inviting, others have encountered noise disturbances which detract from the hotel's otherwise tranquil ambiance. The rooms are typically regarded as spacious and well-appointed, though noise can be an issue for some.
Service at the hotel consistently receives accolades for its friendly and efficient staff. Its location is convenient for exploring the city, and the amenities, including a modern gym and luxurious spa, are frequently highlighted by guests. However, opinions on the hotel's value for money are mixed, with some guests questioning the cost of extras.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Expensive
Cleanliness
Mixed
Noise level
Mixed
Service
Attentive
Amenities
Well-appointed
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Detailed Reviews
We stayed at this hotel for one night while attending an event at the Utilita Arena, seeking a convenient overnight location. The hotel is ideally situated, just a 10-minute walk from the arena, and centrally located near the station, supermarkets, and restaurants. The hotel itself is lovely and modern, with a gym and spa available, although we didn't use these facilities during our stay.
Our room (Standard Queen Room) was very spacious with a comfortable bed, and it was impeccably clean with a pleasant fragrance upon entry. The bathroom was well-equipped with all the expected amenities. The room also featured a fridge with complimentary still and sparkling water, as well as tea and coffee, and included an ironing board, iron, hairdryer, and safe. The only downside was that the walls were quite thin, allowing us to hear our neighbors and the noise from people in the corridor coming and going.
Breakfast was satisfactory, offering plenty of choices, though it didn't necessarily stand out compared to other hotel breakfasts - it was adequate for the price we paid and typical of a city center hotel. We arrived for breakfast around 8:30 and were seated immediately, but by 9:30, there was quite a long queue to be seated, so I would recommend going a little earlier if you can. The hotel provides a luggage room for storage if you want to go out prior to checking in/after checking out. Overall, a really lovely hotel in a super location and with great facilities.
Our room (Standard Queen Room) was very spacious with a comfortable bed, and it was impeccably clean with a pleasant fragrance upon entry. The bathroom was well-equipped with all the expected amenities. The room also featured a fridge with complimentary still and sparkling water, as well as tea and coffee, and included an ironing board, iron, hairdryer, and safe. The only downside was that the walls were quite thin, allowing us to hear our neighbors and the noise from people in the corridor coming and going.
Breakfast was satisfactory, offering plenty of choices, though it didn't necessarily stand out compared to other hotel breakfasts - it was adequate for the price we paid and typical of a city center hotel. We arrived for breakfast around 8:30 and were seated immediately, but by 9:30, there was quite a long queue to be seated, so I would recommend going a little earlier if you can. The hotel provides a luggage room for storage if you want to go out prior to checking in/after checking out. Overall, a really lovely hotel in a super location and with great facilities.
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded Jan 10, 2025
Thank you for your review! We're so pleased to hear you enjoyed our location, spacious room, and facilities. It’s great to know the gym and spa were an added bonus, even though you didn’t get a chance to use them. We appreciate your feedback about the breakfast and will keep that in mind to improve the experience for future guests. We hope to welcome you back next time you're in the area! Joey Ong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
Platinum IHG member
Very good location for the City centre.
Parking excellent next to the hotel.
Staying for 4 nights at the Crowne Plaza Newcastle, the last 2 nights we have been in the club lounge, the server Sally has been excellent, very professional and friendly, always ensuring that we had our drinks replenished when we had finished, food was very good, good selection of food. 2 hot choices and also salad an sandwiches
And a selection of fruit and desert items
One of the best Crowne Plaza club lounges we have been in. Looking forward to our next 2 nights here in Newcastle, we will definitely return
Very good location for the City centre.
Parking excellent next to the hotel.
Staying for 4 nights at the Crowne Plaza Newcastle, the last 2 nights we have been in the club lounge, the server Sally has been excellent, very professional and friendly, always ensuring that we had our drinks replenished when we had finished, food was very good, good selection of food. 2 hot choices and also salad an sandwiches
And a selection of fruit and desert items
One of the best Crowne Plaza club lounges we have been in. Looking forward to our next 2 nights here in Newcastle, we will definitely return
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Date of stay: June 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Excellent club lounge
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded Jun 20, 2023
Hi Peterderekh Thank you for the lovely review! I am glad you enjoyed your stay at the hotel. I'm sure Sally will be thrilled to know that she has made an impact on your stay! We look forward to seeing you again in the near future. Best regards Joey Ong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Lovely hotel, ideally placed in Newcastle Quayside, modern, lovely Gin bar and lobby, rooms clean and comfortable, breakfast catered for Gluten Free (toast, cereal), parking easy next door - direct access to hotel on floor 10, reasonable overnight rates, secure. Lucky with the weather and we spent an afternoon out at Tynemouth which was easily accessible on a 20min metro. Would definitely return, thank you.
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Date of stay: July 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Dawson, Owner at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded Jul 31, 2024
Thank you for your lovely review. We're thrilled to hear you enjoyed your stay and found our hotel ideally located, clean, and comfortable. It's great to know you appreciated our modern amenities, such as the Gin bar and the gluten-free breakfast options. We're glad the convenient parking and easy access to Tynemouth via metro enhanced your experience. We look forward to welcoming you back on your next visit. Peter J Dawson Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Requested feather pillows and did not recieve, the pillows were too soft and we had a bad night's sleep. The room stated soundproofing but the noise of other guests talking in the other room was a problem in the early hours and doors slamming frequently was not ideal. Train line noise and low level humming also impacted our sleep. I requested a quiet room and i know this cant always be met but still left dissapointed. The room looked lovely however the toilet seat was stained on the back slightly and was wobbly which we reported to reception and the shower head was not screwed tightly so water was leaking from the attachment. The shower also had a nozzle piece missing so didn't scream four star. The shower drain was slow draining so had to be quick otherwise risk of water coming out the tray onto the floor. This might explain the silicone being stained in areas. I reported both but as it was a one night stay nothing was done. We only recieved one bath towel and one hand towel which was a shame as i would of expected two? Breakfast was not top quality, lovely selection but the full English items were in hot pans and had overcooked and the bacon and black pudding was tough and inedible for me personally. I wouldn't visit again as other hotels in the area were cheaper but as advertised it had a more classy feel. Unfortunately it didn't deliver.
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Date of stay: May 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joey Ong, Owner at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded May 6, 2024
We're deeply sorry to hear about the multiple issues you encountered during your recent stay with us. Providing a comfortable and relaxing experience is our top priority, and it's disappointing to learn that we fell short of your expectations. We truly regret that your experience did not meet your expectations and that we were unable to address these issues during your stay. We appreciate your feedback and will use it to make necessary improvements to ensure a better experience for our future guests. If you would like to discuss your experience further, please do not hesitate to contact me at Joey.ong@cpnewcastlehotel.co.uk. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Joey Ong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed two nights, for a birthday celebration and Arena show and I think this location doesn’t live up to the brand expected standards at all. On arrival at 2:40pm, our room wasn’t ready, although we had asked for an early arrival as IHG members. We had lunch in the Gin Bar while we waited, as the main restaurant doesn’t open at lunch. Here’s the first downer. The bar staff were sullen and unwelcoming and if one of them is using the only till, nobody else can or will take your order. So you have to wait. When our room was ready, we were very happy with its size, cleanliness and views of the city and the railway stations platforms but why does everything have to be done through the TV? A physical note of meal times (breakfast), would have been very useful.
The trouble started when we decided to have a swim. Pool full, with a waiting list of indeterminate length, so decided not to bother. Then in the evening, on our (and everyone else’s) return from the Arena, our nightcap hopes evaporated, as the queues for the bar stretched out into the street (again difficulties with the till exacerbated the delays, which an hotel convenient for the arena should and has to be prepared for). So we decided on room service. No response on the phone! Reception then told us that it isn’t answered when the restaurant is closed and to download the app from - you guessed it, the TV! I am fairly tech savvy but no way was the QR code going to download or open the “app”. When I complained again to reception, they manually took our order and it was better than we expected when it came.
Next day we went early for breakfast, which was the usual buffet and ok. When we went out around 9:00, the queue for the restaurant was past reception and almost to the street. Horrendous for those poor guests.
The rest of our stay was uneventful and after dinner out on the second night, we managed a nightcap, getting to the bar before the Arena rush but again, service was delayed with four staff trying to use the one till and an obviously new member having great difficulty. To be fair, the staff coped better with the rush that night. Management, the one till is a major efficiency problem!
We used the club facility and the lady who runs it is welcoming but why isn’t the hot food, provided from 5:30, labelled? The rest is self explanatory but not that. She was too busy serving drinks around the room to ask. Also suddenly turning the lights down to gloom level is not pleasant!
One last whinge. If you want a bath, our room had the slowest tap flow (trickle), we ever encountered. Nearly seven minutes to fill!
So all in all, our previous experience of the Crowne Plaza brand was sadly far from what we expected in Newcastle. Room, position and convenience are good but everything else fell far short of expectations on this visit. Wouldn’t go back.
The trouble started when we decided to have a swim. Pool full, with a waiting list of indeterminate length, so decided not to bother. Then in the evening, on our (and everyone else’s) return from the Arena, our nightcap hopes evaporated, as the queues for the bar stretched out into the street (again difficulties with the till exacerbated the delays, which an hotel convenient for the arena should and has to be prepared for). So we decided on room service. No response on the phone! Reception then told us that it isn’t answered when the restaurant is closed and to download the app from - you guessed it, the TV! I am fairly tech savvy but no way was the QR code going to download or open the “app”. When I complained again to reception, they manually took our order and it was better than we expected when it came.
Next day we went early for breakfast, which was the usual buffet and ok. When we went out around 9:00, the queue for the restaurant was past reception and almost to the street. Horrendous for those poor guests.
The rest of our stay was uneventful and after dinner out on the second night, we managed a nightcap, getting to the bar before the Arena rush but again, service was delayed with four staff trying to use the one till and an obviously new member having great difficulty. To be fair, the staff coped better with the rush that night. Management, the one till is a major efficiency problem!
We used the club facility and the lady who runs it is welcoming but why isn’t the hot food, provided from 5:30, labelled? The rest is self explanatory but not that. She was too busy serving drinks around the room to ask. Also suddenly turning the lights down to gloom level is not pleasant!
One last whinge. If you want a bath, our room had the slowest tap flow (trickle), we ever encountered. Nearly seven minutes to fill!
So all in all, our previous experience of the Crowne Plaza brand was sadly far from what we expected in Newcastle. Room, position and convenience are good but everything else fell far short of expectations on this visit. Wouldn’t go back.
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Date of stay: January 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Dawson, Owner at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded Jan 7, 2025
Thank you for sharing your detailed feedback. I’m truly sorry that your experience didn’t meet the standards you expected. We are addressing the issues you highlighted, including bar service inefficiencies, communication challenges, and room service accessibility. Additionally, we’re improving Club Lounge labeling and ambiance and reviewing maintenance concerns like the bath tap flow. Your comments are invaluable in helping us improve, and I hope we have the opportunity to restore your trust in the future. Please feel free to reach out if you’d like to discuss this further. Peter J Dawson Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just had a very enjoyable two night break at Crowne Plaza Newcastle. We usually stay at InterContinental hotels where they have one and Crowne Plaza or Indigo where they don’t. This was our first stay at Crowne Plaza Newcastle and it is the best CP we’ve stayed in.
The hotel is well placed with both the Quayside and City Centre within a short walk. Parking in the adjacent NCP is convenient and reasonably priced.
We had a one-bedroom suite (I think it’s also called an Executive Suite) which was large, well appointed and comfortable with the added bonus of a good sized private balcony.
Our room came with access to the Club Lounge. The lounge was very generous and provided hot and cold food in the evenings as well as alcoholic drinks. The lounge was very well managed in the evenings by Sally (how does she remember everybody’s name?) and we were greeted at breakfast with a smile and a chat by Beata. We think the lounge access is worth paying extra for.
Highly recommended and we’re already planning our next visit.
The hotel is well placed with both the Quayside and City Centre within a short walk. Parking in the adjacent NCP is convenient and reasonably priced.
We had a one-bedroom suite (I think it’s also called an Executive Suite) which was large, well appointed and comfortable with the added bonus of a good sized private balcony.
Our room came with access to the Club Lounge. The lounge was very generous and provided hot and cold food in the evenings as well as alcoholic drinks. The lounge was very well managed in the evenings by Sally (how does she remember everybody’s name?) and we were greeted at breakfast with a smile and a chat by Beata. We think the lounge access is worth paying extra for.
Highly recommended and we’re already planning our next visit.
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Date of stay: September 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Dawson, Owner at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded Sep 20, 2024
Thank you for your glowing 5/5 review, "A Jewel in the Crowne." We're delighted to hear that your two-night stay exceeded expectations and that you found Crowne Plaza Newcastle to be the best Crowne Plaza you’ve experienced. It’s wonderful that you enjoyed the comfort of our Executive Suite with its private balcony and appreciated the convenience of our central location. We’re especially pleased to hear how much you enjoyed the Club Lounge, and Sally and Beata will be thrilled to hear your kind words. We look forward to welcoming you back on your next visit! Peter J Dawson Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One night stay here to see a show in Newcastle. Arrived early therefore our room wasn't available but the reception team kindly stored our bag until later. Parking is (£12/24hr) in the nearby multi storey which was full on arrival so consider allowing extra time for finding alternatives.
When we returned we were pleasantly surprised to find we had been given a free upgrade, we had a spacious suite! Lovely room with large bathroom, clean and excellent facilities, small balcony although we didn't use. However, close proximity to the railway station so be prepared to hear trains passing by. Breakfast had a great selection my only comment would be that it could have been hotter, but the hot food was covered so obviously they were trying to keep food items warm. The hotel has a gin bar and large lounge area. The club lounge, larger than some, was worth paying the extra for the canapes, snacks and beer, wines, or prosecco between 17.30 and 19.30pm. Also, serves a continental breakfast. Thank you Crowne Plaza and a special mention to the excellent host in the club lounge on Thursday 20th.
When we returned we were pleasantly surprised to find we had been given a free upgrade, we had a spacious suite! Lovely room with large bathroom, clean and excellent facilities, small balcony although we didn't use. However, close proximity to the railway station so be prepared to hear trains passing by. Breakfast had a great selection my only comment would be that it could have been hotter, but the hot food was covered so obviously they were trying to keep food items warm. The hotel has a gin bar and large lounge area. The club lounge, larger than some, was worth paying the extra for the canapes, snacks and beer, wines, or prosecco between 17.30 and 19.30pm. Also, serves a continental breakfast. Thank you Crowne Plaza and a special mention to the excellent host in the club lounge on Thursday 20th.
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Date of stay: February 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Car park was full
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joey Ong, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded 3 weeks ago
Thank you for your detailed review! We're delighted that you enjoyed your stay, the suite upgrade, and the amenities, including the club lounge and breakfast selection. We hope to welcome you back next time you're in Newcastle! 😊 Joey Ong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A six minute walk from the station, ideal as close to all attractions, standard CP. On arrival treated in an offhand manner by reception, no mention of IHG status just we cannot CK in till 15;00 advised not bothered but could we go through the formalities, NO come back at 15;00 immediately a Premier or Travelodge vibe.
Returned at 16;40 CKD in by Radinka who was a pleasure. This hotel flatters to deceive as for the Gin Bar, the waiting room at the station is friendlier. The bar staff seem not to appreciate the value of customers. The place was dead but you still struggled to order
A lot of functions on the go, but Christmas decor does not make a happy place. The reverse is true of the cleaners and breakfast waiting staff a pleasure to be served by them.
Had stayed the previous nights at the Voco in Edinburgh where the staff appeared to appreciate customers. Only other problem was the plumbing was iffy.
Returned at 16;40 CKD in by Radinka who was a pleasure. This hotel flatters to deceive as for the Gin Bar, the waiting room at the station is friendlier. The bar staff seem not to appreciate the value of customers. The place was dead but you still struggled to order
A lot of functions on the go, but Christmas decor does not make a happy place. The reverse is true of the cleaners and breakfast waiting staff a pleasure to be served by them.
Had stayed the previous nights at the Voco in Edinburgh where the staff appeared to appreciate customers. Only other problem was the plumbing was iffy.
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Dawson, Owner at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded Dec 14, 2024
Thank you for taking the time to share your feedback. I'm delighted to hear that Radinka, along with our housekeeping and breakfast teams, made a positive impression during your stay. It’s wonderful to know that their dedication to excellent service stood out to you. I do regret that some elements of your visit didn’t align with the experience we strive to offer. While our location and festive décor often enhance our guests’ stays, I’m sorry this wasn’t reflected in your initial arrival or at the Gin Bar. These are areas we are actively working to improve, and your feedback will help us make meaningful changes. It’s particularly rewarding to hear how much you enjoyed our location and proximity to the heart of Newcastle, and I hope this added convenience brought value to your visit. I also appreciate your loyalty as an IHG member and would love the opportunity to welcome you back to showcase the full warmth and professionalism we’re known for. Thank you again for your honest insights, and I hope we can make your next stay a truly standout experience. Best regards, Peter J Dawson Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great location for concerts at the Utilita Arena, which was the reason for our stay. Literally a 10 minute walk. Located 10 minute walk from the train station too and a multi-storey car park right next door.
Very clean and well maintained everywhere from reception, corridors, restaurant and rooms. Our room 110 was at the end of a short corridor and very spacious, not many hotels offer a bath and separate shower. The room was very spacious and quiet. Bed was very comfortable with two different types of pillow and we slept very well. Always a bonus to have good sized towels and a powerful hairdryer.
Breakfast was very plentiful, good quality staple hot breakfast items, lots of alternatives such as pastries, cereals, fruit, yoghurt, smoked salmon, meat and cheese.
All staff we encountered were pleasant and accommodating. Overall a very good experience.
Very clean and well maintained everywhere from reception, corridors, restaurant and rooms. Our room 110 was at the end of a short corridor and very spacious, not many hotels offer a bath and separate shower. The room was very spacious and quiet. Bed was very comfortable with two different types of pillow and we slept very well. Always a bonus to have good sized towels and a powerful hairdryer.
Breakfast was very plentiful, good quality staple hot breakfast items, lots of alternatives such as pastries, cereals, fruit, yoghurt, smoked salmon, meat and cheese.
All staff we encountered were pleasant and accommodating. Overall a very good experience.
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Date of stay: March 2024Trip type: Travelled with family
Value
Location
Service
Room Tip: Breakfast on a weekend can get very busy around 9am onwards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Joey Ong, Owner at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded Mar 12, 2024
Thank you for sharing your experience with us! We're delighted to hear that our hotel's location, cleanliness, and spacious room met your expectations and contributed to an enjoyable stay. It's great to hear that you enjoyed our breakfast offerings and that our staff provided pleasant and accommodating service throughout your stay. We appreciate your feedback and hope to welcome you back again in the future! Joey Ong
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was great value for money, the staff were all knowledgeable and could not do enough to help. The leisure was clean and had good opening hours. The breakfast selection was excellent and the restaurant food was well prepared and tasty although the vegetarian selection was limited. The rooms were cleaned to a high standard and were made up each day and drinking water provided each day . The location made it easy to walk into the city . We thoroughly enjoyed our stay .
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Date of stay: July 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: The breakfast can get very busy at the weekend prime times.
The pool has limited space.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Peter Dawson, General Manager at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Responded Jul 11, 2023
I'm so pleased to read that you've had such an enjoyable stay with us. Please come and stay the next time you're visiting Newcastle. Peter J Dawson Director of Operations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, families are welcome in the Club Lounge.
Hi there was beer, red and white wine and prosecco.
Also some non alcoholic options - cans of lemonade, coke and fresh juice/water.
Hi - I don’t think the lift required a key card but check with hotel.
We certainly had a nice walk in shower. Would definitely stay here again!
Val
You need to be an IHG rewards member and have accrued sufficient qualifying stays to achieve platinum membership status.
Hope that helps..!!
We had a 6 year old with us and didn’t have an issues.
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"Parking is easy, but aim to stay on the 10th (parking) floor and then walk to reception easily. The hotel holds daily tickets for parking."Read full review
"It was lovely place to be in.It was the most beautiful environment to be in,It was very clean inside . There is lovely staff who are caring."Read full review
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PRICE RANGE
C$123 - C$261 (Based on Average Rates for a Standard Room)
LOCATION
United KingdomEnglandTyne and WearNewcastle upon Tyne
NUMBER OF ROOMS
251
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingCrowne Plaza Newcastle - Stephenson Quarter, an IHG hotel - UPDATED 2025 Prices, Reviews & Photos
Frequently Asked Questions about Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel
Which popular attractions are close to Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Nearby attractions include EXIT Newcastle (0.4 km), Boulevard Show Bar (0.3 km), and Beer Street (0.3 km).
What are some of the property amenities at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Yes, paid public parking nearby and street parking are available to guests.
What are some restaurants close to Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Conveniently located restaurants include The French Quarter, Sachins Restaurant, and Rumba Casa Latina.
Are there opportunities to exercise at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Is Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel located near the city centre?
Yes, it is 0.7 km away from the centre of Newcastle upon Tyne.
Are any cleaning services offered at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Newcastle - Stephenson Quarter, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.