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Macdonald Swan's Nest Hotel

Traveller (149)
Room & Suite (53)
Dining (4)

About

Location
Cleanliness
Service
Value
GreenLeaders Silver level
Property amenities
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
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Room features
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
River View
Quiet
HOTEL CLASS

Location

Full view
95Great for walkers
Grade: 95 out of 100
51Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
1,990Reviews
190Photos
5Q+A
100Room tips
Traveller rating
  • 580
  • 693
  • 433
  • 171
  • 114
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  • English
Popular mentions
The wow factor with this hotel is the attached restaurant Bistrot Pierre, we experienced two amazing meals and the service was friendly and personable. Our room was well appointed, cleaning was a bit of a let down, floor not hoovered properly, bedroom mirror on sliding doors
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Have been regulars here at the Swans Nest for a couple of years now,as our go to hotel when my husband and I are in the area.Not only is the hotel fabulously situated for all your Stratford Upon Avon needs and has parking (over spill available, across the road in there sister
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Response from James B, General Manager at Macdonald Swan's Nest Hotel
Responded 1 week ago
Dear Jo M Thank you for taking the time to post your review following your recent stay here at Macdonald Swans Nest. Customer service is important to us and I am delighted you have enjoyed your stay and I will certainly share your comments with my team and those in Le Bistrot Pierre. Thank you. I have noted your comment concerning the bottled water, and I will forward this. I trust we will have the opportunity to welcome you back for a sixth stay in due course. Kind regards James Bee General Manager
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Booked this hotel due to its location for the RSC Theatre, the room was a reasonable rate, and it had parking. It went wrong from there. Firstly - location. Excellent if you're visiting the RSC Theatre. The hotel is situated on the opposite side of the Avon river, you can
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Response from James B, General Manager at Macdonald Swan's Nest Hotel
Responded 1 week ago
Dear Allison V Thank you for your feedback following your recent visit to Macdonald Swans Nest. I appreciate all feedback as an opportunity to review our service and quality standards and I regret you have been disappointed with some aspects of your stay. Macdonald Swans Nest enjoys a lovely location near the river and the amenities of Stratford upon Avon, and I am glad you were able to enjoy your visit to the RSC from here. I have noted your issues with the car park, we charge £5 a stay, and try to deter locals with the price of our pay and display, however, due to its proximity to town, it is a popular local choice. Our guests may also use the car park connected with the Macdonald Alveston Manor, however, thank you for raising this, and I will review it. The Bistrot Pierre manage the food and beverage service on behalf of the hotel both in the restaurant and the pub. However, as General Manager I accept all feedback and will review your comments with their management team. They are very popular venues for locals, and can become very busy, however, it is important we work together to ensure our guests receive consistent quality and service. Thank you for bringing the issues you have experienced throughout your stay to my attention. I trust we will have the opportunity to welcome you back to the Macdonald family of hotels in the future. Kind regars James Bee General Manager
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Stayed here for one night dinner bed and breakfast 02/03/2019 Food overall was disappointing, over cooked chicken, soggy mushroom starter and under cooked scrambled eggs. Jelana’s service was amazing she is a credit to the hotel. Suite was nice but to top up the Elemis shampoo
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Response from James B, General Manager at Macdonald Swan's Nest Hotel
Responded 1 week ago
Dear NottinghamFlossy Thankyou for your review following your recent stay at Macdonald Swans Nest Hotel. I welcome all feedback as an opportunity to review our service and quality standards and I regret there has been an issue with the quality of the Elemis products in your site. Please be assured I will follow this up with my Housekeeping Manager. I have noted your feedback concerning your food service and quality. Le Bistrot Pierre manage the food and beverage service on behalf of the hotel both in the restaurant and the pub. However, as General Manager I accept all feedback and will review your comments with their management team. It is important we work together to ensure our guests receive consistent quality and service. Thank you for bringing these issues to my attention. I trust we will have the opportunity to welcome you again should you choose to return to Stratford upon Avon. Kind regards James Bee General Manager
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We stayed for 2 nights primarily to watch a performance at the RSC theatre. You could see the theatre from our room - less than 5 minutes walk away, a perfect location. We paid a very competitive rate for a large superior room with a separate seating area which included a
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Response from James B, General Manager at Macdonald Swan's Nest Hotel
Responded 1 week ago
Dear Blackdownalpaca Thankyou for taking the time to post your review following your recent stay at Macdonald Swans Nest. I appreciate all feedback as an opportunity to review our service and quality standards. I have noted the issues you have experienced in your room, and have ordered more bathplugs. I am sorry this was missing on this occasion. I have also shared your comments with my Housekeeping Manager to review our housekeeping standards prior to guest arrival. Thank you for bringing these to my attention, and I look forward to welcoming you back when you return to the RSC, Kind regards James Bee General Manager
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Album Categories
All photosTravellerRoom & SuiteDining
Photo provided by managementMacdonald Swan's Nest Hotel
Photo provided by managementMacdonald Swan's Nest Hotel
SwansNest Viola bed living area
Photo provided by managementMacdonald Swan's Nest Hotel
Swan s Nest Classic King
Bedroom
Bedroom (room 34)
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Do you need to pay extra to use the leisure facilities? Is there a gym and pool?
No. It is included in the price.
0 votes
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Does the hotel provide parking for residents and is there a cost?
Yes it offers residents parking
1 vote
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Do you have a single room adjacent to s double if so what price ?
The room we had was only accessible by stairs, no lift. I suggest you call the hotel and ask
0 votes
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What are check-in and check-out times?
"Try a superior room, we had all the facilities, the cheaper rooms appeared to have things missing ... according to other guests!"
"Room Number 65"
"Ground floors are easier to access"
"Get a room not overlooking the car park"
"Rooms all seem OK"
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PRICE RANGE
US$86 - US$225 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hotel macdonald swans nest
LOCATION
United KingdomEnglandStratford-upon-Avon
NUMBER OF ROOMS
72
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