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Mercure Stratford-Upon-Avon Shakespeare Hotel

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Mercure Stratford-Upon-Avon Shakespeare Hotel
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1,625 Reviews from our TripAdvisor Community

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Showing 1,561: English reviews
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Reviewed 2 days ago NEWvia mobile

Was really looking forward to our night away but this hotel kind of ruined it. We had no towels in the room. And being my only day off for a while I was looking forward to a lie in and was woken around 5:30am to the sound of bottle bins being emptied and deliveries and staff being really loud right...

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Helpful?
1Thank Vicky K
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Vicky K Thank you for your review and I am very sorry about the lack of towels and the noise from the staff and bins being emptied- I believe they are from an adjoining restaurant. Please contact me directly on the next occasion you need to visit Stratford and I'll ensure you receive a much quieter and more atmospheric...

Bournemouth, United Kingdom
Reviewed 2 days ago NEWvia mobile

Hotel seemed very tired and in need of a refresh/investment - not enough being made of the public areas. The room - handle fell off a cupboard the first time I opened it, tea mugs/bedside lamps didn't match, light bulb in hallway not working, overall decor very tired. Service in bar also lacking - we returned at around 11pm/1130pm on...

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Helpful?
Thank 191hayleyl
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear 191hayleyl I was concerned to read your comments regarding your recent stay. I am sorry things were not right and shall certainly look into the issues you have raised. Normally the bar stays open until 11.30 on Fridays and Saturdays so you should not have had to go to lengths to get served. Thank you very much for you...

Ammanford, United Kingdom
Reviewed 3 days ago NEWvia mobile

Loved this hotel very clean & good facilities right in the heart of Stratford upon Avon. Marco Pierre White restaurant on site is outstanding & food was truly the best ever Italian we've had, so glad we weren't disappointed. Our room was overlooking Sheep street & did get a little noisy from passing traffic early in the morning but we...

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Helpful?
Thank poblycwm2016
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear poblycwm2016 I am very pleased you enjoyed your half term treat and it was great to learn you enjoyed your Italian meal so much in our Marco Pierre White restaurant - the team will be delighted to hear that. We look forward to welcoming you back soon Kind regards James Lys

Coventry, United Kingdom
Reviewed 3 days ago NEWvia mobile

From the moment we arrived in the car park, until checking out, our stay at The Shakespeare couldn't have been better. The manager was walking through the car park but stopped to help us park our car as he could see we were having a little difficulty finding a space. The hotel is beautiful & very romantic. The bar &...

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Helpful?
Thank JLMorris81
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear JLMorris81 Thank you very much for your kind words and of course the fantastic headline! We are all so pleased you both enjoyed your stay and look forward to welcoming you both back. Best wishes James Lys

Reviewed 4 days ago NEWvia mobile

A truly beautiful hotel! Fabulous rooms; with a huge double, spacious bathroom, power showers and piping hot water Lounge areas; luxurious seating in-keeping with the Tudor style of the decor, well stocked coffee bar and reasonably priced. Multiple roaring fire places with many cosy rooms to relax in. Car parking; £10 for overnight in the private car park, secure and...

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Helpful?
Thank Mac2208
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Mac2208 Thank you for your great review and the great headline! Much appreciated, and look forward to welcoming you back! Kind regards James Lys

Barnstaple, United Kingdom
Reviewed 4 days ago NEWvia mobile

Perfect location hotel but a continuous stream of irritations coupled with a shoe box size room (for a very high price), absolutely appalling sounds insulation and staff who quote "please read our terms and conditions" as a response to complaints. Highly recommend going to Stratford but this hotel ruined the experience. Try a different one. The only good thing was...

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Helpful?
Thank Dave588
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Dave588 Thank you for your review and I am very sorry you did not enjoy your recent stay at The Shakespeare - I am particularly concerned at the way your concerns were dealt with and I will look into this. I can understand your comments in light of the irritations, but if you ever change your mind and return,...

Leicester
Reviewed 4 days ago NEWvia mobile

We've just returned from an overnight stay at the Mercure Stratford upon Avon. Overall we thought the hotel was lovely. Very old and quirky but we expected it to be and to learn some of the history of the building was really interesting. The hotel car park was very small and was already full by the time we arrived at...

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Helpful?
Thank RaquelleWoody
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear RaquelleWoody Thank you for your comprehensive review and I am very sorry your stay was so affected by the behaviour of other guests, which as you can imagine has also affected other residents as well. Also you should have been offered the breakfast menu with our list of a la carte items - I'm sorry this was not the...

Manchester, United Kingdom
Reviewed 5 days ago NEWvia mobile

Spent 2 nights here and really enjoyed it. I'm unsure about the somewhat negative comments regarding the building. If you want to stay in an ultra modern, soul less hotel then stay away! However if you want to stay in a hotel that oozes history and totally encompasses the whole Shakespeare experience then this is the place. Staff were wonderful,...

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Helpful?
Thank melaniemoomoo
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Thank you for your review, melaniemoomoo, and especially appreciate the kind comments regarding the staff and the charm of the hotel. I look forward to welcoming you back to wonderful Stratford upon Avon in the near future! Kind regards James Lys

London, United Kingdom
Reviewed 1 week ago

Review collected in partnership with Accorhotels.com
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Helpful?
Thank L4295VDkevind
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Reviewed 1 week ago

My wife and I have just returned from a 2 day break over Valentines day at the Shakespeare. From the moment we arrived we were made to feel very welcome from Reception, Restaurant and even from the cleaners, all showed a professional and helpful manner. The Hotel is full of character and situated in an excellent location. We chose a...

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Helpful?
Thank Stuart S
James L, General Manager at Mercure Stratford-Upon-Avon Shakespeare Hotel, responded to this review

Dear Stuart S Thank you so much for your review and we are delighted you both enjoyed your Valentine's break. I was especially gratified to read your positive comments about the team - I'll make sure we pass them on. See you next February! Best wishes James Lys

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
4 star Tudor hotel with 74 ensuite rooms located in the centre of Shakespeare's Stratford. Ideal for exploring local villages, the Cotswolds, shops and theatres of Stratford. 19 miles from Birmingham International Airport, 1 mile from Stratford upon Avonstation, 10 miles from Warwick Parkway station. Easily accessible via the M40. David Garrick Restaurant, Othello's Bar Brassiere, Quill Bar and Lounge, 6 conference rooms with natural light for up to 100 delegates. Limited parking at GBP10.00 per day. ... more   less 

Additional Information about Mercure Stratford-Upon-Avon Shakespeare Hotel

Address: Chapel Street, Stratford-upon-Avon CV37 6ER, England
Region: United Kingdom > England > Warwickshire > Stratford-upon-Avon
Price Range: $95 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Stratford-Upon-Avon Shakespeare Hotel 4*
Number of rooms: 74
Reservation Options:
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Also Known As:
Mercure Stratford Upon Avon
Accor Stratford Upon Avon
Shakespeare Hotel Stratford
Hotel Style:
#11 Luxury Hotel in Stratford-upon-Avon
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Stratford-Upon-Avon Shakespeare Hotel staff and other travellers.
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Christchurch, United Kingdom
1 month ago
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over a year ago

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Questions? Get answers from Mercure Stratford-Upon-Avon Shakespeare Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“chose a room close to a lift.”
 of 5 bubbles stuartsJ756GO, 15 Feb 2017 | Read review
“Avoid rooms near the stairs and landings as sound-proofing is not good”
 of 5 bubbles TopTraveller101, 11 Feb 2017 | Read review
“Rooms at back of hotel are very quiet, and overlook a garden.”
 of 5 bubbles SatisfiedRCT_WalesUK, 1 Feb 2017 | Read review
“We booked a Privilege Room and it was worth it for the four poster bed and free welcome drink/canapes in the bar pre-supper.”
 of 5 bubbles NickyS_13, 1 Feb 2017 | Read review
“Stayed in Titania - only one wardrobe door - needs rectifying.”
 of 5 bubbles davidaG2466ZG, 28 Jan 2017 | Read review
5 of 5