Beautiful foyer, very grand, Check in easy, friendly young lady on reception. My room was on the 5th floor. It was HUGE, very clean with lovely period features like the fireplace. I love old buildings so it was a pleasure to stay here. Bathroom very clean, good shower, tea,…
Booked online without knowledge of the hotel, its close to New Street Station, it's close to the Bullring and the hotel it's self is very nice and has an opulent feel. A window with a view would have been nice but the room was fine, clean and tidy. The price was about right and…
Exceptional customer service,young gentleman on reception very friendly and polite, room lovely and bed comfy, location is great if getting train, hotel is great as Well for restaurants and shopping all in walking distance
I’m sure the grandeur of this building stood out at some point. Now it looks and feels like a place reeking of underinvestment. My room was cold and tired with a TV well past it’s best and a bed that didn’t seem to be following the advice from “Dreams” to change mattress every…
One of the cheapest places available on new year but I have no idea why as it’s was a lot nicer than the premiere inn, bloc hotel, holiday inn and ibis we’d stayed in previously. Very convenient location, nice staff and very nice building inside too.
"Ask for a room in the middle of the hotel. They are quieter room 327 is great for families"
"Rooms overlooking the station may be a little noisier"
"Room 321 looks out over inner part of hotel, not pleasant at all."
"The rooms are lovely and the beds are so very comfy , thank you !"
"I wouldn’t recommend this hotel."