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Macdonald Burlington Hotel

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Macdonald Burlington Hotel
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2,897 Reviews from our TripAdvisor Community

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Showing 2,862: English reviews
Reviewed 24 May 2016 via mobile

I have good and bad points with this place. I found over 20 points were was failing in the safety of all that entered skirting boards broken loose carpet rails,loose carpet on stairs,sharp edges on stair rail,cleaners leaving Hoover cables lying around to name a few, the building though faults aside is beautiful the food is of a high standard...

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Helpful?
Thank Rob G
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear Rob G I am pleased that you enjoyed your stay with us overall, particularly the helpfulness of the team. I am however sorry for the maintenance shortfalls you experienced. We are committed to investing in and improving our product for the future and have a refurbishment programme taking place in 2016. I fully appreciate this should not detract from...

Telford, United Kingdom
Reviewed 24 May 2016

My first point is that I booked this hotel before reading any reviews. I am a little unsure why there are so many bad reviews as I found it hard to be negitave about this place. 1. Check in. Arrived Friday afternoon around four, checked in within minutes staff welcoming and friendly. 2. Room, stayed on third floor, view was...

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Helpful?
Thank Monkeygod74
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Monkeygod74 Thanks for such a detailed review. I am really pleased you enjoyed your stay with us! We appreciate your helpful feedback which I will share with the team as I know they will be motivated by it. We look forward to welcoming you back soon! Warmest regards James James Bee Hotel Manager

Leeds, United Kingdom
Reviewed 23 May 2016 via mobile

Stayed mid week on a business trip. Good location right next to train station. The staff actually walked with me to pick up my bags - I was on business on my own walking around at 9pm at night, that was very thoughtful. Lovely good quality rooms - with nice bathrooms. Room service great too!

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Thank Hellsbells2222
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Hellsbells2222 Thank you for your review following your stay. Your feedback is appreciated and I will be sure to share it with the team as I know they will be encouraged by it! Kindest regards James James Bee Hotel Manager

Coventry
Reviewed 23 May 2016

Had a lovely stay at the Burlington. Room was great and the staff were really friendly and welcoming! Breakfast was delicious with a good variety to chose from! Would definitely stay again we were very impressed!

Review collected in partnership with this hotel
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Thank 932charliea
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear 932charliea Thank you for taking the time to write your review. Your kind comments are really appreciated and I will be sure to pass them on to my team! We hope to welcome you back soon. Kindest regards James James Bee Hotel Manager

London
Reviewed 23 May 2016

When attempting to book with trip advisor I was refused a twin room- when contacting the hotel booking direct, I was offered a twin room. So it's worth an extra call. The whole stay was a beautiful experience, the room as fantastic as the staff.

Review collected in partnership with this hotel
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Helpful?
Thank Misarty
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear Misarty Thanks for your review following your stay with us. I am glad you enjoyed your stay however I am sorry that you were unable to book a twin room via TripAdvisor. I am investigating into this with our Reservations team. We hope to welcome you back soon! Best wishes James James Bee Hotel Manager

Clevedon, United Kingdom
Reviewed 23 May 2016

Hotel seems to have an identity crisis. Trying to be age old elegance but fails. Needs to invest in this or modernise. We had an executive room which was roomy but in need of some tlc. Walls needed painting with perhaps an odd picture or two. Doors had patches of paint peeling off, especially bathroom. Bed was very comfortable. Wine...

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Helpful?
Thank GlennT123
James B, Manager at Macdonald Burlington Hotel, responded to this review

Dear GlennT123 I am extremely sorry to learn of your disappointment with your room. We are committed to investing in and improving our product for the future and have a refurbishment programme taking place in 2016. I fully appreciate this should not detract from the expectation that basic maintenance standards should be in place and I have discussed your feedback...

Wolverhampton
Reviewed 23 May 2016

The service as with all our stays with Macdonals was second to none and very professional. Nothing was too much trouble for the staff who were of the highest standards. We were even aloud us to leave our bag after we had check out.

Review collected in partnership with this hotel
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Thank alanaS877ZH
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear alanaS877ZH Thank you for your review of the Macdonald Burlington following your recent stay. I was pleased to learn of your enjoyment. I really appreciate you taking the time to share your view of the hotel. We hope to welcome you back soon! Kindest regards James James Bee Hotel Manager

Buckinghamshire, United Kingdom
Reviewed 23 May 2016

A really lovely hotel! The staff were very welcoming, polite and helpful, in particular Sacha who was extremely friendly and accommodating. The hotel was exceptionally clean and the restaurant had lovely views over the main street. The bedroom was spacious and the beds comfortable. The food was fabulous. The hotel is a stones throw from the main shopping centre and...

Review collected in partnership with this hotel
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Helpful?
Thank S4513ZIsueb
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear S4513ZIsueb Thank you for your review of the Macdonald Burlington following your recent stay. I was pleased to learn of your enjoyment. I really appreciate you taking the time to recommend us and share your view of the hotel. We hope to welcome you back soon! Kindest regards James James Bee Hotel Manager

Droitwich, Worcestershire
Reviewed 23 May 2016

the cooked breakfast could have been bigger. only one sausage, one egg, one slice of bacon, small portion of beans and a slice of black pudding. Which I thought was a bit meagre for £15.50 per person.

Review collected in partnership with this hotel
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Thank garygwr1
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear garygwr1 Thanks for your review. I am pleased that you enjoyed your stay with us overall, however I would like to apologise for your disappointment with our breakfast experience. Your comments will be the subject of a remedial training review with the breakfast team so that your disappointment could not be repeated. I sincerely hope to have the opportunity...

Swindon, United Kingdom
Reviewed 23 May 2016

if you get the chance please come to this hotel in prime position for station and bull ring, great weekend had by myself and bunch of girlfriend, lovely breakfast in the morning in fact it was a amazing selection. If you need to come to Birmingham i would recommend this hotel

Review collected in partnership with this hotel
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Thank mark w
James B, General Manager at Macdonald Burlington Hotel, responded to this review

Dear mark w Thank you for your review of the Macdonald Burlington following your recent stay. I was pleased to learn of your enjoyment. I really appreciate you taking the time to recommend us and share your view of the hotel. We hope to welcome you back soon! Kindest regards James James Bee Hotel Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
GreenLeadersBronze level
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Macdonald Burlington Hotel

Address: Burlington Arcade, Birmingham B2 4JQ, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range: $132 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Burlington Hotel 4*
Number of rooms: 114
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Also Known As:
Macdonald Burlington Birmingham
Hotel Macdonald Burlington
Hotel Style:
#6 Green Hotel in Birmingham
#9 Family Hotel in Birmingham
#17 Luxury Hotel in Birmingham
#18 Romantic Hotel in Birmingham
#26 Business Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Burlington Hotel staff and other travellers.
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over a year ago
newcastle staffordshire
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Questions? Get answers from Macdonald Burlington Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high room with street view”
 of 5 bubbles rogern577, 23 Mar 2017 | Read review
“the larger the room the better”
 of 5 bubbles TheWildcolonial, 14 Mar 2017 | Read review
“do not have new street or side view”
 of 5 bubbles carol186377, 9 Mar 2017 | Read review
“avoid at all cost”
 of 5 bubbles KevinN930, 28 Feb 2017 | Read review
“Make sure the bed size is what you paid for”
 of 5 bubbles EddleCanard, 25 Feb 2017 | Read review
5 of 5