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Malmaison Birmingham

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2,001 Reviews from our TripAdvisor Community

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Showing 1,987: English reviews
Cannock, United Kingdom
Reviewed 10 October 2015

Had a works night out this week, the location was great as gave us direct access into the mailbox and the bars and restaurants around the cannels. Room was clean and tidy although not as modern/quirky as other Malmaison hotels I've stayed in. Just be aware of the carpark its £20 to park for 24hrs and the hotel only gives...

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Helpful?
2Thank Andrew W
Damian G, General Manager at Malmaison Birmingham, responded to this review

Dear Andrew W Thank you for your review of the hotel. I was pleased that you enjoyed your stay, room and the location and the access that this gave you. Like all big cities there is a premium for parking in the centre but we are able to offer a discount on the car park attached to the hotel but...

Newcastle upon Tyne, United Kingdom
Reviewed 9 October 2015

Excellent room very clean friendly staff great price very comfy bed just no free car park is my only bad point ,,,, what a lovely stay in a modern refurbished hotel. Within walks distance to city centre bar looked amazing but did not visit as was with my 10 year old free spa facilities which is a bonus very central...

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Helpful?
Thank abbie w
Damian G, General Manager at Malmaison Birmingham, responded to this review

Dear Abbie W Thank you for your 5 star review of the hotel following your recent visit. I am glad that you enjoyed your refurbished room and made the most of your time in the city visiting the new Harvey Nichols and other shops. We agree the new beds are really comfy! We hope to see you again soon Kind...

Birmingham
Reviewed 6 October 2015 via mobile

Dined here with my partner on valentines day. Set menu was pretentious and overly expensive. Steak was cooked to perfection but apart from that would have preferred a good pub! Music was blasting as if we were in a club (we were expecting a romantic meal) As we were leaving we were chased by staff accusing us of not paying!...

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2Thank Simone K
Damian G, General Manager at Malmaison Birmingham, responded to this review

Dear Simone K Thank you for posting a review following your visit for Valentines Day. I am sorry that you did not enjoy the menu and therefore would not recommend. My apologies that there was a confusion with your payment that meant that you were asked for payment again, this was human error but shouldn't have happened. I hope that...

Manchester, United Kingdom
Reviewed 6 October 2015

As a fan of Malmaison and Du Vin, I was incredibly disappointed with the Mal Birmingham. The hotel is beautiful but everything else is just terrible. I was supposed to stay for two nights but gave up when they decided to turn the bar into a club and keep me up all night. The music was so loud we had...

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1Thank kDizzle23
Damian G, General Manager at Malmaison Birmingham, responded to this review

Dear kDizzle23 Thank you for posting a review of your stay in March. I am pleased to hear that you found the hotel beautiful but naturally disappointed to hear of your dissatisfaction. I am sorry that you were kept awake by music, I am at a loss to explain this as the music finishes in the bar at 12.30am but...

Oxford, UK
Reviewed 4 October 2015 via mobile

We went here for a girls weekend. Nice food and comfortable clean rooms. Spa is nice as well. Cocktails good. Lots of good to say and we had a very nice time. Bad points were with service. With the spa we were told we could go once we checked in at 3 and had treatments at 5-6. Spa shuts at...

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Helpful?
Thank KatyG_1
Damian G, General Manager at Malmaison Birmingham, responded to this review

Dear KatyG_1 Thank you for reviewing the hotel following your recent visit. I was pleased to read that you enjoyed your room, the spa, cocktails and dinner but disappointed to read that you felt we were overstretched and rushed in areas and were made to leave the spa so quickly. This feedback is important to us and rest assured I...

Caernarfon, United Kingdom
Reviewed 4 October 2015 via mobile

Central hotel convenient for City close to station. Comfortable room. Shame about people who disrupt sleep when returning to their rooms any time between midnight and 4am. Clean tidy friendly staff. Handy Starbucks in foyer. Chunks of breakfast fruit not ripe and somewhat large. Cold croissant and tasteless coffee

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1Thank debbiedav
Damian G, General Manager at Malmaison Birmingham, responded to this review

Dear deddiedav Thank you for posting a review following your stay. I was pleased to hear you found the room comfortable, clean and tidy and staff friendly but disappointed to hear that your sleep was interrupted by other guests. Thank you also for your feedback on the coffee and breakfast fruit which I will take up with the relevant departments....

Norwich, United Kingdom
Reviewed 2 October 2015

This is the first time I've stayed in a Malmaison for a long time and it was excellent. I booked a standard room and it was large with very cool decor. The bed was super-comfy and the toiletries smelled lovely! The staff were very polite and efficient both for check in and check out. The hotel is in a great...

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1Thank Paul R
Damian G, General Manager at Malmaison Birmingham, responded to this review

Dear Paul R Thank you for your 5 star review and I am pleased you found the hotel a cool place to stay. Great to read your comments regarding the room and the super comfy beds but also about check in and check out. We are very lucky to be located were we are but as you say unfortunately that...

Birmingham, United Kingdom
Reviewed 1 October 2015 via mobile

This was my first visit to Mal Maison Birmingham, All staff were professional and welcoming, spa offered a relaxing environment and the treatment delivered by Amy was excellent, left the spa feeling refreshed!

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1Thank Tom C
Damian G, General Manager at Malmaison Birmingham, responded to this review

Dear Tom C Thank you for your 5 star review of our spa following your recent visit. Great to hear that you enjoyed your massage and I will be sure to pass your comments to Amy who will be delighted. We hope to see you again soon. Kind regards Damian Goom General Manager

London
Reviewed 30 September 2015 via mobile

Stayed at Malmaison Birmingham for a one night business trip... Very friendly staff, lovely atmosphere, clean and comfortable rooms, great sleep... Dinner in the restaurant was well presented & tasty with excellent service... Breakfast was a disappointing affair... We had booked breakfast included in our tariff but were mislead by front of house staff who firstly said it was only...

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Thank Audi1
Stratford-upon-Avon, United Kingdom
Reviewed 29 September 2015

We had a 1 night stay here in the middle of the week. It was booked through a promotion with another company and the room was free for the night. I would not have been that impressed if I had paid upward of £150 for the room. The attention is in the detail as they say. As I think others...

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Thank Reevesygirl

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Malmaison Birmingham

Address: The Mailbox 1 Wharfside Street, Birmingham B1 1RD, England
Region: United Kingdom > England > West Midlands > Birmingham > Ladywood
Price Range: $134 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Birmingham 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Malmaison Birmingham Hotel Birmingham
Malmaison Hotel Birmingham
Birmingham Malmaison Hotel
Hotel Style:
#4 Spa Hotel in Birmingham
#11 Luxury Hotel in Birmingham
#24 Business Hotel in Birmingham
#33 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Malmaison Birmingham staff and other travellers.
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leicester
over a year ago
over a year ago
Birmingham, United Kingdom

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Questions? Get answers from Malmaison Birmingham staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All well soundproofed so external if you want a view.”
 of 5 bubbles 964annb, 27 Nov 2016 | Read review
“I would go to another hotel!”
 of 5 bubbles JL35307, 27 Nov 2016 | Read review
“mention it, if you're there for a celebration when you book”
 of 5 bubbles 999rebeccac, 26 Oct 2016 | Read review
“Reception can give you 15% off your car park bill by swiping the token”
 of 5 bubbles grahambE8606QJ, 17 Oct 2016 | Read review
“Don't stay until it gets its act sorted.”
 of 5 bubbles Stevie87, 17 Sep 2016 | Read review
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