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Holiday Inn Express Birmingham - Star City

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Holiday Inn Express Birmingham - Star City
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409 Reviews from our TripAdvisor Community

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Showing 403: English reviews
Battle, United Kingdom
Reviewed 1 week ago via mobile

Just off the M6 A great stop over for business travel No motorway noise can be heard. Beds are comfortable For dinner and evening entertainment head over the road to Star City where there is a wide choice of food and entertainment to pass the evening.

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Helpful?
Thank Gareth T
Manchester
Reviewed 2 weeks ago

We stayed here for 2 nights. The first room we were given was at best shabby. The phone was filthy the furniture shabby however it was really a lace to stay whilst visiting Birmingham for the motor show. It was freezing so we decided to put the heating on...nothing. We called reception and a girl arrived to show us a...

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Helpful?
Thank Jane D
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Jane D, Thank you for taking the time to post a review of our property and for choosing to stay with us. Please accept our sincerest apologies for the inconvenience you have encountered with the cleanliness of the phone and overall condition of the shower, hairdryer and air conditioning unit as well as the shower function. Though this matter...

newcastle upon tyne
Reviewed 3 weeks ago

Heating was broken, no notice given to customers until you arrive, so no chance to change hotel on a snowy night! Apparently been broken for weeksStaff were great and made a terrible situation manageable . Poor form by holiday inn, fix the problem!

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Helpful?
Thank legend_10
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear legend_10, Thank you for your feedback regarding your stay at Holiday Inn Express Birmingham - Star City. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff. However, we’re sorry we fell below your expectation regarding the heating. We will address this concern. We take...

Reviewed 4 weeks ago via mobile

Staff friendly, check in quick and easy, on site parking, room very cold, heater broken, toilet seat broken, shower ok, free parking, close to other points of interest in b'ham, good amount of channels on tv, good room lighting, clean room. Plenty of towels and pillows, bed comfortable.

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Helpful?
Thank Usman H
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Usman H, Thank you so much for your review of our hotel. We are pleased you liked the friendliness of our staff and the location of our facility. On the other hand, we are sorry for the shortfalls you have noticed with the room you received, especially the air-conditioning system. We take our guest comments very seriously and always...

UK
Reviewed 4 weeks ago

The only postive that can be taken from our recent visit was the staff who were very good and having four pillows. The room was very tired, it smelt a little musty the furniture had damage, the walls looked dirty and the door security hinge was lose and about as much use as a chocolate teapot. the bed sagged in...

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Helpful?
1Thank stumpysbird
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear stumpysbird, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our staff very good and apologize for...

Colchester, United Kingdom
Reviewed 30 October 2016

Stayed here for business. The room was spacious and comfortable with a large powerful shower, big screen TV and good wifi. The restaurant has a poor, expensive menu so i went across the road to Star City and found several eateries to choose from. The breakfast, although free (is anything free?), was very poor. The egg was like rubber and...

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Thank kevinmitson
somerset
Reviewed 15 October 2016

Stayed for one night due to our motor home breaking down, ironically we were visiting the NEC motorhome and caravan show! Phoned to say we would be late arrivals they left a note for evening staff,found the hotel using sat nav,2 ladies on duty on arrival were lovely and friendly and very helpful (11th October ) the room was lovely...

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Thank valoneisone
Oxford, United Kingdom
Reviewed 12 October 2016

Great service nice rooms Bar 24-7 good clean services breakfast great buffet and the staff are always helpful and maintaining that the food is hot all the time fresh . The door staff are their all night so there are no problems and the snack machine and resturants are open for room service

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Thank grendall69
Reviewed 1 October 2016 via mobile

I stayed in this hotel for one night on business and for under £70 I couldn't really find any fault. There was sufficient free parking, check in was smooth and the room was a decent size with a nice big modern tv. The breakfast was decent as well. The only thing i could mention is the rooms decor perhaps needed...

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Helpful?
Thank Ashley M
IHGService, Guest Relations Manager at Holiday Inn Express Birmingham - Star City, responded to this review

Dear Ashley M, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and superior accommodation to all of our guests and we appreciate your business with us. I am glad to read that you were satisfied with the room received and the breakfast selection was at par. However, it is regrettable to know...

Crowthorne, United Kingdom
Reviewed 26 September 2016

Location was hard to get into due to the road layout, but got there in the end. Room very clean and spacious. Choice of pillows hard or soft. Check in and out quick and easy. Good help yourself breakfast, but the bar menu in the evening limited to choice.

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Helpful?
Thank Shane B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Holiday Inn Express Birmingham - Star City

Address: Cuckoo Road, Heartlands Parkway Nechells, Birmingham B7 5SB, England (Formerly Hampton by Hilton Birmingham Star City)
Region: United Kingdom > England > West Midlands > Birmingham
Price Range: $81 - $230 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Birmingham - Star City 3*
Number of rooms: 90
Reservation Options:
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Also Known As:
Hampton By Hilton Birmingham Star City Hotel Birmingham
Birmingham Blueberry Hotel
Hotel Style:
#47 Romantic Hotel in Birmingham
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Birmingham - Star City staff and other travellers.
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Questions? Get answers from Holiday Inn Express Birmingham - Star City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Dont stay on the second floor”
 of 5 bubbles JaneD252, 19 Nov 2016 | Read review
“Go somewhere else”
 of 5 bubbles stumpysbird, 3 Nov 2016 | Read review
“Book Early for good room rates”
 of 5 bubbles grendall69, 12 Oct 2016 | Read review
“Rooms at the back would be quieter but did not notice much noise at the front”
 of 5 bubbles hungerfordbee, 26 Sep 2016 | Read review
“Try somewhere else!”
 of 5 bubbles 929ScottB929, 23 Sep 2016 | Read review
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