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This is quite simply the worst hotel experience I have ever had . The hotel itself is actually perfectly ok ( though not worth the price ) . However the bar is under staffed and it is clearly being run on a low budget ....More
The manageress Vi was very attentive and was there to please when I told her I was disappointed that they have changed the selection of sandwiches. She kindly brought out the proper smoked salmon on brown bread for us and kept topping us up with...More
Response from Joanna B, General Manager at The Thames Riviera HotelResponded 14 September 2016
Thank you for taking the time to write a positive review.
we endeavour to please all our customers and pleased that you enjoyed your visit with us
we look forward to welcoming you again
Very nice stay in the lodge room... right on the river.. friendly staff and great nights sleep, nice room with bath and shower, breakfast, hot and plenty of choice. Will definitely be going back again
And staff very happy to help
Venue a bit faded and coould do with some tlc. This used to be quite a place to go in the 70s. Staff seemed to range between rather robotic and slow and warm and helpful so it may be pot luck what you get. But...More
Great location, historic building, fantastic location with some very nice views.
The staff are ok, but slow sometimes and a bit disorganised. Restaurant is very good and 20% discount for hotel guests.
The worst experience was the room. Unbearably hot and humid, no air conditioning....More