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Macdonald Windsor Hotel

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Macdonald Windsor Hotel
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2,671 Reviews from our TripAdvisor Community

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There are newer reviews for Macdonald Windsor Hotel
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Showing 2,606: English reviews
Tinter,Chepstow
Reviewed 14 February 2016

I always look forward to our trips to Windsor because it means we will be able to stay at the Macdonalds. We always feel very spoilt and love the atmosphere they have created. We are usually able to stay for only one night but it is always special. This visit seemed even better.

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Helpful?
Thank pamelasG7950RJ
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thank you for taking the time to review the Macdonald Windsor Hotel following your recent stay. I was delighted to note that you had such an enjoyable stay - we look forward to welcoming you back! Best wishes Paola Cassotti General Manager

Reviewed 13 February 2016 via mobile

Me and my boyfriend stayed last night and we couldn't have been happier. The service was incredible and the staff were so friendly. We had a wonderful night, we couldn't have asked for anything better. You made our stay a very pleasant one. Would Definitely recommend. Very happy

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Helpful?
Thank Zara C
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thank you for taking the time to submit your review of the Macdonald Windsor Hotel. I was really pleased to learn of your enjoyment and especially that you felt so well looked after by the team! We appreciate the recommendation and look forward to welcoming you back! Best wishes Paola Cassotti General Manager

windsor
Reviewed 13 February 2016

Had a cream tea here 3 days ago, and really was not impressed with the content or the price. Mini Eton mess, tiny cakes. the service was ok, but noticed lots of staff hanging about the bar and reception area just chatting. Not a 5 star experience.

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Helpful?
Thank neylon
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest I was concerned to read your review, especially as we usually receive such excellent feedback about our cream teas. Please be assured that I will be reviewing your feedback with the team so that your experience could not be repeated. Do contact me if you would like to return to the hotel as I would be happy to...

Toronto, Ontario
Reviewed 11 February 2016

Excellent Hotel, check in staff very good, room was excellent. Breakfast staff need to improve lack of attention, poor service and breakfast staff seemed unhappy, this reduced the rating from five star to four star.

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Helpful?
Thank Ian S
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thank you for your review of the Macdonald Windsor following your stay with us. I was pleased to learn that you enjoyed your stay overall, however may I apologise for your disappointment with the shortfalls you experienced at breakfast. Your comments have been shared with the team so that any similar lapses can be avoided. I appreciate you...

Kildare
Reviewed 9 February 2016

Stayed for 3 nights, weekend of 6th Feb. Hotel is lovely & rooms are well serviced & very comfortable. Food is very good & staff are exceptionally helpful & friendly. We have stayed here many times & will always stay here when staying in Windsor.

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Helpful?
Thank Paula K
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thank you for taking the time to submit your review of the Macdonald Windsor Hotel. I was really pleased to learn of your enjoyment and especially that you felt so well looked after by the team! We look forward to welcoming you back soon! Best wishes Paola Cassotti General Manager

London, United Kingdom
Reviewed 9 February 2016

booked 3 feature rooms for my family to spend the night, hotel staff couldnt do enough for us, valet staff brought bags to our room from our car, left us all delicious little cupcakes on our arrival, nice touches, booked caleys restaurant for the evening for 5 adults and 2 children lovely food and great waiter who entertained our Grandaughter...

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Helpful?
Thank champs66
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thank you for your review of the Macdonald Windsor following your recent 50th birthday celebration stay. I was delighted to learn of your enjoyment and that the team looked after you so well! It was a pleasure to hear about your positive experience and I really appreciate you taking the time to share your view of the hotel....

Reviewed 9 February 2016 via mobile

Visited the hotel in sept 2015, as a quest at a friend's wedding. The staff were helpful, polite and friendly. The hotel venue is nicely placed opposite Windsor Castle. The entrance hall was Clean and welcoming - the bar staff were run of their feet at one point but again nothing was too much trouble

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Helpful?
Thank UncleTomsOffice
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thank you for your review. I am glad you enjoyed your stay and the team were helpful, friendly and polite. We look forward to welcoming you back soon. Best wishes Paola Cassotti General Manager

Marina Del Rey
Reviewed 8 February 2016

This is a very cute boutique hotel just across the street from Windsor Castle. The area of Windsor is very nice to walk around day or night. The room was nice with nice amenities and a very fluffy bathrobe. The main entrance and lobby of this hotel are nothing special but the location and the quaint rooms make up for...

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Helpful?
Thank Neil G
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thanks for taking the time to review the hotel following your recent visit. I was really pleased to learn that you enjoyed your stay. We look forward to welcoming you back! Warm regards Paola Cassotti General Manager

Providence, Rhode Island
Reviewed 8 February 2016

I was actually staying at a hotel nearby but stopped in here to meet up with my husband after his meetings for drinks before dinner. The staff were friendly but not overly attentive. They never questioned my presence, even though I sat there for over an hour with my glass of wine and what appeared to be an over abundance...

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Helpful?
Thank HerTriness
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thanks for your review. I am glad you were made to feel welcome. We hope to see you again soon! Best wishes Paola Cassotti General Manager

London
Reviewed 7 February 2016

Great food ,amazing staff!!my room needs a look from the maintenance point if view (tiles crack in the shower )sink in the bathroom needs descaling.)a couple of drinks in the room mini bar we're expire and I reported to the reception when we left.absolutly amazing breakfast and dinner !staff could be more helpful .

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Helpful?
Thank lilidave
GM_Windsor, General Manager at Macdonald Windsor Hotel, responded to this review

Dear Guest Thank you for taking the time to complete a review of the Macdonald Windsor Hotel following your stay with us. I was delighted to note that you enjoyed your stay overall, especially the service from the team, however may I sincerely apologise for your disappointment with the maintenance and housekeeping shortfalls you experienced. I would like to assure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
Food & drink at the hotel
Caleys Lounge
Caleys Lounge
Cuisines: British, Pub
Things to do
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Coveted with a multitude of awards for exceptional customer service and sustainability, the four-red star Macdonald Windsor Hotel is must-stay hotel in the heart of Windsor. Ideally located 2 minutes' walk from the gates of Windsor Castle and in the centre of the shopping parade, Macdonald Windsor Hotel is the perfect base offering you the most comfortable beds in town. The Royal Borough is home to some of the UK's best known attractions such as Windsor Great Park, Legoland and Savill Gardens, not to mention being just 40 minutes away by train from the heart of our capital; London. And when the day of exploration or work is done and you retire to your room, make sure you indulge on one of the finest steaks, prepared using 21-day aged Aberdeen Angus steak and complimented by a glass of delicious red straight from our AA-rosette awarded Scottish Steak Club restaurant. For bugm.wisiness meetings and conferences, our flexible and accessible meeting space for up to 150 delegates is just the ticket and our Meeting's all-inclusive delegate package with dedicated meeting support helps ticks all of your event objectives. ... more   less 

Additional Information about Macdonald Windsor Hotel

Address: 23 High Street, Windsor SL4 1LH, England
Region: United Kingdom > England > Berkshire > Windsor and Maidenhead > Windsor
Price Range: $226 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Macdonald Windsor Hotel 4*
Number of rooms: 120
Reservation Options:
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Hotel Style:
#1 Romantic Hotel in Windsor
#1 Green Hotel in Windsor
#1 Luxury Hotel in Windsor
#1 Family Hotel in Windsor
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Questions & Answers

Here's what travellers have asked, with answers from Macdonald Windsor Hotel staff and other travellers.
11 questions
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Chelmsford, United Kingdom
3 months ago
London, United Kingdom
California

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“front best”
 of 5 bubbles steveI7271GJ, 18 Oct 2016 | Read review
“Ask for a castle view on a high floor”
 of 5 bubbles 657joannes, 16 Oct 2016 | Read review
“The best rooms are those facing Windsor Castle, but they are also the priciest.”
 of 5 bubbles BT5683, 15 Oct 2016 | Read review
“Rooms at the front of the building had castle views ,try for room 406”
 of 5 bubbles 587PaulT, 13 Oct 2016 | Read review
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