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Wild Pheasant Hotel & Spa

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Traveller (97)
Room & Suite (28)
Dining (9)
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Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor8%
  • Terrible8%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Indoor pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
All hotel details
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Reviews (237)
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237 results
Traveller rating
92
72
33
19
21
Traveller type
Time of year
LanguageEnglish
92
72
33
19
21
Show reviews that mention
All reviewssauna and steam roomon arrivalthe dee valley suiteupon checkrushed off their feetlovely hotelunder new managementrestaurant menubuffet style breakfastlovely bathroomblack puddingevening mealromantic breakgood sizecomfortable roomfantastic staytwo night stay
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1 - 5 of 237 reviews
Reviewed 2 days ago

It is the ninth time we have stayed here and the first since the change of ownership. We go with a group and take over many of the rooms. It is a great place in a great setting. Walking distance of Llangollen, excellent car park...More

4  Thank Blair P
Response from WPHT, General Manager at Wild Pheasant Hotel & SpaResponded 2 days ago

I would like to point out the fact that you are blaming myself for your dislike of certain elements of the changes we have made since buying the hotel. Your group did unfortunately suffer a poor TV signal in some areas and please rest assure...More

Reviewed 1 week ago via mobile

We enjoyed our stay here but there is definitely work to be done. Not quite right yet. Focusing on the positives; nice clean room and very quiet although when we checked in the toilet and sink were dirty which we reported and it was sorted...More

7  Thank faye232
Response from WPHT, General Manager at Wild Pheasant Hotel & SpaResponded 1 week ago

Dear faye232, Thank you for your constructive review. I appreciate all feedback whether it be positive or negative. I hope you can appreciate during busy periods such as the Easter holiday's the hotel becomes extremely busy and the staff are doing a great job recently...More

Reviewed 1 week ago via mobile

On arrival we were greeted by a dead pheasant on the drive, which we reported, to reception, her response was “I’ve already been out picking up frogs this morning, I’m not picking that up to”. We went in the small bar area, what had a...More

4  Thank TrishFen1
Response from WPHT, General Manager at Wild Pheasant Hotel & SpaResponded 1 week ago

Dear Trishfen1, I have just returned from annual leave and have just read your review and your other group members review on another third party site. Given the detail of the complaint I have immediately investigated the issues you have reported during your visit. Firstly,...More

Reviewed 1 week ago via mobile

Nice room and spa area, evening meal was poor and expensive, ordered a pint got a half , asked for water on the table and got one glass of warm water for 2 people. My steak was dry and over cooked . Bought wine the...More

5  Thank Clivestar
Response from WPHT, General Manager at Wild Pheasant Hotel & SpaResponded 1 week ago

Dear Clivestar, I am very sorry you experienced a poor level of service during your stay. I will look into the issue and speak with the relevant department manager to address the problems you have faced. I hope this has not had a lasting impression...More

Reviewed 2 weeks ago

The hotel has a lovely appearance from the outside with a spa being added on to the original building. The reception area was light and airy and the receptionist efficient. Our room, which unfortunately faced the very close hillside, was roomy and clean but quite...More

4  Thank Mary E
Response from WPHT, General Manager at Wild Pheasant Hotel & SpaResponded 1 week ago

Dear Mary E, Firstly, I would like to thank you for the time you've taken to post your review. I appreciate all feedback whether it be negative or positive. This provides me with information which I can then use to improve departments and service across...More

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About
Amenities
Top amenities
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Things to do
Restaurant
Bar/Lounge
Spa
Indoor pool
Details
Price range
US$96 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$96 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (97)
Room & Suite (28)
Dining (9)
Questions & Answers
Ask a question
cassiephill
19 January 2018|
AnswerShow all 9 answers
Response from WPHT | Property representative |
We only provide robes to guests who book treatments here at the Spa.
0
Votes
Theangrysheep
8 December 2017|
AnswerShow all 10 answers
Response from WPHT | Property representative |
Yes. We charge £10 per dog. We can set a table for you and your pet to enjoy breakfast, lunch and dinner in the bar area also.
1
Vote
Marie O
14 November 2017|
AnswerShow all 4 answers
Response from WPHT | Property representative |
Please call direct to discuss rates. They change often and we offer the best available rates over the phone direct. We match any third party booking sites, Kind Regards,
1
Vote
Room Tips
"Some rooms downstairs have an outside door. The top suites on the first floor are excellent."
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"All the rooms are refurbished to high standard."
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"Room with a good view, 1st floor right at the bridge."
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"Check room for cleanliness really carefully."
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