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BEST WESTERN Heronston Hotel & Spa

Expedia.comUS$64*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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BEST WESTERN Heronston Hotel & Spa
BEST WESTERN Heronston Hotel & Spa
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680 Reviews from our TripAdvisor Community

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Showing 672: English reviews
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Reviewed 2 days ago NEWvia mobile

Robes massage sauna steam room and jacuzzi also the afternoon tea is elegant and tastes devine! The sunday dinner is presented with silver service and is very reasonably priced! I would recommend the beef dinner although all the meat is succulent and the veg is cooked to perfection even the serving staff are friendly and polite! My family and i...

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Helpful?
Thank kayleigh11111
Reviewed 2 days ago NEW

I have stayed here a few times when i cant get into Coed-Y-Mwstwr. The price structure is different (lower) and that is reflected in the rooms. The staff are helpful and the bedrooms comfortable. Some have been refurbished and are of a better standard than other hotels of similar price. Good conference facilities and fairly priced food. Parking can get...

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Helpful?
Thank Mel_and_KevBE
Coelbren, Neath, United Kingdom
Reviewed 3 days ago NEW

Stayed at this hotel in April 2017. It is a good location for Ogmore by sea if visiting. On arrival we were provided with a room in the annex of the hotel to the left and back. This is a part of the hotel that has not been renovated and it smelled of damp throughout. On speaking to the manageress...

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Helpful?
Thank Eric B
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am pleased to read you had an enjoyable stay and like our pool area. I am sorry to read you were no fully happy with your original room but happy we were able to accommodate your request at the time. We look forward to welcoming you back...

Wales
Reviewed 1 week ago

Stayed at the heronstone hotel for 2 days/1 night spa break. The staff are all amazing and couldn't do enough for us and the food is just as good ....everything freshly cooked and tastes beautiful (particularly recommend the afternoon tea!) the spa is very pretty and extreamly relaxing partly as there's no reading material there....no magazines like in every other...

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Helpful?
Thank Mrs M
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review. I am pleased to read you enjoyed your stay and would definitely return. We usually place magazines in our relaxation room on the first floor for spa guests to use and newspapers in the lounge area. I look forward to welcoming you back in the near future. Kind...

Malvern Wells, United Kingdom
Reviewed 1 week ago via mobile

We stayed here for one night - 2 adults and 2 teenagers. We were on a half board deal which was very good value. We had 2 twin rooms (13 & 14) next to each other on the ground floor. Dinner was very good - pub type dishes but posher - I had chicken liver pate, chicken Kiev and bread...

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Helpful?
Thank Theresa O
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased to read you enjoyed your stay, your meal and the spa. I can confirm the decking area has been updated with new balustrading and new decking boards to the bottom section. I have also asked my maintenance team to check all door closers in the corridors to ensure none of...

Washington, United Kingdom
Reviewed 1 week ago via mobile

Stayed here for 2 nights due to work commitments in the area. The reception area is inviting promising a good stay, However upon route to room and entering room is a different matter. This hotel needs money spent to bring it to a modern standard, its like time has stood still in certain areas! Passageway and bedrooms need a refurb...

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Helpful?
Thank Mark T
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased to read you enjoyed your breakfast and noted your comments concerning your bedroom, we are undergoing a refurbishment project as you can see your bathroom has been completed and your bedroom is due to be refurbished. I hope you will stay with us in the future, possibly in one of...

Barry, United Kingdom
Reviewed 1 week ago

This hotel is relaxing and comfortable and If you can get a special offer, really good value. The spa area is small but adequate and quite cute with a dark ceiling with tiny lights. It also has a steam room and sauna and Jacuzzi. There is a treatment centre that off a large range of treatments. The food is always...

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Helpful?
Thank Julia C
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am pleased to read you enjoyed your stay, like to spa and enjoy your meals at the hotel. I will pass your comments onto the team, who will be thrilled. We look forward to welcoming you back in the near future. Kind regards General Manager

London, England, United Kingdom
Reviewed 2 weeks ago

I often stay at Best Westerns throughout the UK on business and this has to go down as one of the worse experiences ever. The rooms are dated and need a facelift. The beds are worn and very uncomfortable, it looks like the mattresses haven't been changed in years as theirs a dip in the middle, which makes sleeping very...

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Helpful?
Thank Chris A
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am sorry to read you did not fully enjoy your stay. I have passed your comments on to both our front of house and food & beverage teams. I apologise for an inconvenience this may have caused and can assure you we take all feedback seriously. We...

carmarthenshire
Reviewed 2 weeks ago via mobile

Stayed for two nights and the bonus for us was the complimentary use of the leisure facilities. Definitely looking to return as its a friendly yet aged hotel. Some areas need refurbishing, yet all spotlessly clean Thank you

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Helpful?
Thank marcusmancini
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am please to read you enjoyed your stay and will be returning again in the future. We look forward to welcoming you back. Kind regards General Manager

West Midlands, United Kingdom
Reviewed 2 weeks ago

Beware when booking into this hotel! When asked to provide card details upon checking in I was told that no payment would be taken. However, the hotel took £295 from my account without asking, then charged me the full amount on checking out. I only found this out when checking my account upon returning home, the hotel have now refused...

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Helpful?
2Thank zoonyjr
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I apologise that the reverse of the pre authorisation of your card was not completed in time for the Easter Break, this was requested on the morning of your check out and does sometime take a little time to complete. At no time did the hotel receive any...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 

Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Price Range: $91 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, UK - Wales
Hotel Style:
#5 Romantic Hotel in Bridgend
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heronston Hotel & Spa staff and other travellers.
11 questions
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Questions? Get answers from BEST WESTERN Heronston Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay in the annex rooms - they are appalling.”
500EricB, 27 Apr 2017 | Read review
“always go for an upgrade if you like extra room”
JuliaC314, 17 Apr 2017 | Read review
“Find somewhere else”
637ChrisA, 14 Apr 2017 | Read review
“All rooms appear a good size.”
elainethomas012015, 8 Mar 2017 | Read review
“Ground floor very quiet”
pamR423, 1 Mar 2017 | Read review
5 of 5
Expedia.com
US$64* /night
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HotelQuicklyUS$84
Booking.comUS$70
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Prices are for 1 room, 2 adults
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