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BEST WESTERN Heronston Hotel & Spa

Expedia.comUS$64*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
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BEST WESTERN Heronston Hotel & Spa
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678 Reviews from our TripAdvisor Community

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Showing 670: English reviews
Wells, United Kingdom
Reviewed 2 weeks ago

I stayed at this hotel on two separate 4 night stays. The hotel is tired, in need of decoration and the mattresses are lumpy. The corridors are noisy and if the doors being slammed outside your bedroom do not wake you up, you can be assured that the room above you will keep you awake, just by hearing them walking...

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Helpful?
Thank atlantic128
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for taking the time to write a review, I am sorry to read you did not fully enjoy your stay at the hotel. All feedback is important to us and we use this feedback to improve standards and service whenever possible. We are currently working on a planned refurbishment programme which will see all our bedrooms...

Reviewed 4 weeks ago

The hotel is in need of a refit .. i went on a spar package .. How anyone can give a massage with massive long nails is beyond me ..The hotel had a musty smell to the hotel .. Breakfast was nice & filling .

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Helpful?
Thank Eileen K
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am sorry you felt the hotel needed a refit and smelt musty. We are currently undergoing a refurbishment, which should be completed by the end of this year. I hope to see you return in the future and to fully enjoy a spa break with us. Kind regards General manager

Saffron Walden, United Kingdom
Reviewed 4 weeks ago via mobile

Stayed for 3 nights and was very impressed rooms are very clean and staff are fantastic very helpful and really polite was my first time in Wales and was really enjoyable pool sauna and steam room was very clean and relaxing the 24 hour bar Was the best feature. Would definitely recommend

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Helpful?
Thank dave99909
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased you enjoyed your first stay in Wales. Look forward to welcoming you back in the future and would like to thank you for your recommendation. kind regards General Manager

Neath Port Talbot, United Kingdom
Reviewed 4 weeks ago via mobile

Just had a lovely weekend celebrating my boyfriends birthday, hotel and staff were brilliant. All spa facilities were clean and the massage I got was fab! Spend the day between the pool, jacuzzi, sauna and stem room. Reasonable priced for everything we got. There was plenty of options for breakfast in the morning and all served hot Would recommend to...

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Helpful?
Thank Kathryn1639
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased to read you enjoyed your stay to celebrate your boyfriends birthday. I will pass your comments onto the team who will be thrilled. Thank you for the recommendation and we look forward to welcoming you back in the future. Kind regards General Manager

oxford
Reviewed 20 March 2017

Stayed as part of a dance weekend. The room was standard room just behind ballroom and by the gym. The room was lovely and clean, but a bit tired in places and there were two chunks out of the bath which had been painted over and the sink was loose in the surround. Radiator was on full when arrived and...

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Helpful?
Thank grandmasue10
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased to read you enjoyed your stay, especially the pool area. We look forward to welcoming you back on a future dance break. Kind regards General Manager

Reviewed 19 March 2017 via mobile

Room clean. Staff friendly. But the hotel is very dated and needs a lot of TLC, the rooms spelt musty and damp. Cheap but just not so cheerful. It's fine for a place to lay your head for the night and clearly the staff are doing the best with the facilities they have available.

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Helpful?
Thank Kayleigh U
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, thank you for your review, I am pleased you thought the staff to be friendly and your room to be clean. We are currently undergoing a refurbishment programme which will totally transform the whole hotel. I look forward to welcoming you back to the hotel in the future. Kind regards General Manager

Yateley, United Kingdom
Reviewed 13 March 2017 via mobile

Nice enough location. Very friendly and helpful staff. But sadly very tired hotel. Needs a work and investment to bring it up modern standards. Feel very unloved. Sad really as it has a lot of potential

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Helpful?
Thank Jan R
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased to read you found the staff friendly and helpful. The hotel is currently undergoing a refurbishment programme once completed the hotel will have a completely different feel and I hope live up to its full potential. We look forward to welcoming you back in the near future. Kind regards General...

Pembroke Dock, United Kingdom
Reviewed 13 March 2017

Stayed here for a one off night whilst passing through! Fair sized car park with easy wheel chair access! But like most uk hotels, has been extended over a period of years and becomes a rabbit warren inside. Great deals if you book meals with your room! Room was large and clean, apart from the cob webs hanging from the...

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Helpful?
Thank Roger M
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your review, I am pleased you enjoyed your stay, would stay again and would recommend the hotel. I will pass your comments onto the team, who will be thrilled. We look forward to welcoming you back in the near future. kind regards General Manager

Christchurch, United Kingdom
Reviewed 12 March 2017

Had a 2 day trip to Bridgend and stayed here on a Saturday night. It was our second time but didn't leave a review previously. Location is very convenient and as we booked a package of dinner, accommodation and breakfast the cost was also very reasonable. Parts of the hotel are very much old school but don't confuse that with...

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Helpful?
Thank colinnaughton
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am pleased you enjoyed both your stays, we work hard to try to ensure no function effect our regular guests and I am pleased you felt this was so on your stays. We look forward to welcoming you back in the future. Kind regards General Manager

Cardiff, United Kingdom
Reviewed 8 March 2017

We attended the Wedding of my friends daughter in February, they had booked a Wedding Package including Day and Evening Food, the Bridal Suite and a car, All was planned to perfection so the bride and groom could enjoy their day. I would like to congratulate the management and staff for their friendly professional service. and look forward to staying...

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Helpful?
Thank elainethomas012015
Heronston01, General Manager at BEST WESTERN Heronston Hotel & Spa, responded to this review

Dear Guest, Thank you for your kind review, I am pleased you enjoyed the wedding and your stay. We are currently undergoing a refurbishment programme and the accessible room is part of this. It will see this room becoming full accessible with walk-in shower. We look forward to welcoming you back in the future. Kind regards General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
Official Description (provided by the hotel)
BEST WESTERN Heronston Hotel & Spa is the ideal location for both business and pleasure. The hotel is located in a semi rural area, but only half a mile from Bridgend town centre and minutes from Junction 35 of the M4. We are within easy reach of the dramatic Heritage Coastline and equidistant from our vibrant capital city of Cardiff & the cosmopolitan city of Swansea. The hotel boasts 75 well appointed non smoking bedrooms including Standard and Superior rooms and Suites. Ewennys Bar & Grill is the perfect place for pre dinner drinks or to order a light snack or bar meal. Our Crane Restaurant offers a Seasonal Menu and all food served is sourced locally and prepared and cooked freshly. We are able to offer a range of conference facilities from a small meeting for 2 up to a conference for 200 with all audio and visual requirements catered for. We have several banqueting suites which can cater for 8 up to 240 guests and our coordinators would be delighted to help assist you in organising your event. Our Herons Leisure Club offers an indoor heated pool, sauna, steam room, spa pool and fully equipped gym. The pool area has been fitted with mood lighting, the ideal area to relax after a busy day. Our new Hotel Spa offers a range of male and female spa and beauty treatments at very competitive prices. Here at the BEST WESTERN Heronston Hotel & Spa, we are always mindful that 'our aim is to welcome you back'. ... more   less 

Additional Information about BEST WESTERN Heronston Hotel & Spa

Address: Ewenny Road, Bridgend CF35 5AW, Wales
Region: United Kingdom > Wales > Southern Wales > Vale of Glamorgan > Bridgend
Price Range: $90 - $166 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heronston Hotel & Spa 3*
Number of rooms: 75
Reservation Options:
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Also Known As:
Best Western Cardiff
Bridgend Best Western
Best Western Bridgend
BEST WESTERN Heronston Hotel & Spa Bridgend, UK - Wales
Hotel Style:
#5 Romantic Hotel in Bridgend
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heronston Hotel & Spa staff and other travellers.
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Questions? Get answers from BEST WESTERN Heronston Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay in the annex rooms - they are appalling.”
500EricB, 27 Apr 2017 | Read review
“always go for an upgrade if you like extra room”
JuliaC314, 17 Apr 2017 | Read review
“Find somewhere else”
637ChrisA, 14 Apr 2017 | Read review
“All rooms appear a good size.”
elainethomas012015, 8 Mar 2017 | Read review
“Ground floor very quiet”
pamR423, 1 Mar 2017 | Read review
5 of 5
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US$64* /night
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Prices are for 1 room, 2 adults
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