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Premier Inn Caerphilly Crossways Hotel

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Premier Inn Caerphilly Crossways Hotel
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279 Reviews from our TripAdvisor Community

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Showing 275: English reviews
London
1 review
Reviewed 4 days ago NEW

We were in Caerphilly for two days. We had not stayed in a Premier Inn before and did not know what to expect. Friends had told us they were 'no frills'. In fact we were very pleasantly surprised The room was comfortable and very well designed. The staff were friendly and helpful and the meals were delicious. We can't wait... More 

Review collected in partnership with premierinn.com

Helpful?
Thank christinefF6554SJ
Essex, United Kingdom
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 days ago NEW via mobile

Pretty expensive but good location to see castle. Parking available. Brewers fayre restaurant next door. If paying by cash take some identity. No surcharge if paying by card. Room was standard and doesn't justify the price (£100 Saturday night)

Helpful?
Thank NAP230
Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago

We stayed here on a very busy Saturday night - bonfire night - and received an extremely warm welcome from the staff. The hotel was easy to find, a very short distance from town, with lots of parking. On two floors, the rooms are very functional but very clean. Tea/coffee making facilities, hair dryer, flat screen TV, free wi-fi and... More 

Helpful?
Thank Ril0804
Cambridge, United Kingdom
1 review
Reviewed 4 weeks ago

The hotel and staff are very good and we had a great 2 night stay. The restaurant attached was awful the food was appalling being dry and cold and it took to long to get our food. the staff that were on being more interested in getting bookings for Christmas. I would recommend to anybody not to take on the... More 

Review collected in partnership with premierinn.com

Helpful?
Thank melbradbury2001
Birmingham, United Kingdom
1 review
Reviewed 4 weeks ago

Overall I was more than happy regarding the stay and staff is very friendly. Overall it was nice and overwhelming staying at Premier Inn. Food was very good. Hotel was situated at good location. Room was spacious.

Review collected in partnership with premierinn.com

Helpful?
Thank SwagatikaSatpathy
Level Contributor
4 reviews
3 hotel reviews
Reviewed 22 October 2016 via mobile

Visited here for my friend's birthday, so was hoping it would be a bit of a treat turned out I was wrong. I've always love coming to Crossways and never had any problems, but I think since it's changed hands it's gone down the pan! We waited 40 mins for food -and then when I'd had enough of waiting, had... More 

Helpful?
Thank Eva C
WhitbreadHotels, Premier Inn Team at Premier Inn Caerphilly Crossways Hotel, responded to this review

Hi Eva, Thank you for taking the time to share your review. I do apologise for the disappointment caused during your visit to the Beefeater restaurant at the hotel. At Premier Inn we want to guests to enjoy a pleasant experience across all establishments and I'm sorry that on this occasion the service fell below your expectations. This isn't the... More 

Waterlooville, United Kingdom
1 review
Reviewed 20 October 2016

We were told to pick a table and our order would be taken, gave up waiting and ordered at the bar 50 minutes later the food turned up most of which was only Luke warm. I advise go to the Toby Carvery 5 minutes down the road.

Review collected in partnership with premierinn.com

Helpful?
Thank marksK5488RJ
WhitbreadHotels, Premier Inn Team at Premier Inn Caerphilly Crossways Hotel, responded to this review

Hi Mark, Thank you for your review. It's disappointing to hear about the long wait that you endured at the restaurant and I apologise for the inconvenience caused. I will be passing your feedback onto the Management Team for this to be looked into so that necessary steps can be implemented for an improved service. I hope that we can... More 

Nottingham, United Kingdom
1 review
Reviewed 17 October 2016

All of the staff at Caerphilly Crossways, both in the Premier Inn and the Brewer's Fayre restaurant, were wonderful. They gave me a very warm welcome, anticipated many of my questions and made it clear that nothing was too much trouble - I felt that they really cared about their guests. As a single traveller on my own I appreciated... More 

Review collected in partnership with premierinn.com

Helpful?
Thank kathleengmurray
Pembrokeshire, United Kingdom
1 review
Reviewed 4 October 2016

first time we have stayed here much recommended friendly and polite staff we will definately return we were a short distance from caerphilly castle which was amazing and the food we had at premier inn was fantastic

Review collected in partnership with premierinn.com

Helpful?
Thank martin_crayford
Hertfordshire
Level Contributor
40 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 September 2016

I came here as a business traveller and was welcomed as a regular. I was asked if I wanted a hand with my luggage as I had case and handbag, which I thought was very kind and not expected at Premier Inn. Every member of staff I encountered was friendly and helpful and very smiley (something some of the 5... More 

Helpful?
Thank ymbam

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Multilingual Staff
Official Description (provided by the hotel)
Sleep like a prince or princess at the Premier Inn Hotel Caerphilly Crossways, in the home of Wales' largest castle - one of Britain's most impressive fortifications. You'll be in a prime location for Cardiff city centre, watching rugby royalty at the Millennium Stadium or staging your own grand tour of the spectacular local scenery. And when it's time to hang up your crown for the night, make for our great value restaurant and fit-for-a-king, extra-comfy beds. Important info This Premier Inn is located near a major road, bedrooms are insulated to minimise noise. Please note that all twin rooms at this hotel consist of a double bed and a single sofa bed. Directions: M4(J28) take A468 towards Caerphilly. Pass through villages of Machen, Trethomas and Bedwas. At roundabout on right after Peters Food Services Factory take 3rd exit. Next to Crossways Brewers Fayre. Transport and local information: St Fagens Heritage Site Caerphilly Castle Historic Site Millennium Stadium Events Caerphilly Train Station 1.5 miles Cardiff Airport 18 miles ... more   less 

Additional Information about Premier Inn Caerphilly Crossways Hotel

Address: Crossways Park Parc Pontypandy | Pontypandy, Caerphilly CF83 3NL, Wales
Region: United Kingdom > Wales > Southern Wales > Caerphilly County > Caerphilly
Price Range: $77 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn Caerphilly Crossways Hotel 3*
Number of rooms: 40
Reservation Options:
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Also Known As:
Premier Inn Caerphilly (Crossways) Hotel Caerphilly
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Questions & Answers

Here's what travellers have asked, with answers from Premier Inn Caerphilly Crossways Hotel staff and other travellers.
2 questions
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north wales
over a year ago
Greater London, United Kingdom

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Questions? Get answers from Premier Inn Caerphilly Crossways Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms on the car park are cooler.”
 of 5 bubbles SomersetSnoopy, 29 Aug 2016 | Read review
“Ground floor rooms in summer get very warm”
 of 5 bubbles iscott76, 17 Aug 2016 | Read review
“Avoid the McDonalds next door.”
 of 5 bubbles FandangoEspanol, 17 Apr 2016 | Read review
“all rooms should be fine”
 of 5 bubbles 355bille, 11 Feb 2016 | Read review
“In a business park. Perfect for rugby weekend or as stop off to see caerphilly.”
 of 5 bubbles tom_dublin_10, 15 Oct 2015 | Read review
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