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Hilton Cardiff

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#11 of 75 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
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Hilton Cardiff
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2,813 Reviews from our TripAdvisor Community

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Showing 2,755: English reviews
Sheffield, United Kingdom
Reviewed today NEWvia mobile

Great hotel, excellent location, just opposite castle, 10 min walk to main shopping centre. A large costa is linked to the hotel which was great for a quick breakfast. We did pay for valet parking as other reviews indicated parking elsewhere would be similarly pricey. Gym ok, pool nice.

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Helpful?
Thank cmertaylor
Ipswich, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 31 October 2016

Where do I start? We booked to stay at the Hilton Cardiff for a couple of nights before a reunion trip to Barry Island . The check in went very smoothly as we were able to park right outside until all formalities done. There is parking on site but quite pricey so we chose to park near city hall short...

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Helpful?
1Thank crofton3C
About Hotel's Favourite Review
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Crofton3C, A big thank you for your first class review. Your comments are truly appreciated and I am so happy that you enjoyed your visit to Cardiff, our facilities and our great location. It was fantastic to read your wonderful comments regarding Mehmet and I will share this with our team. I do hope to have the opportunity of...

Newcastle-under-Lyme, United Kingdom
Reviewed today NEW

Stayed here for two nights whilst visiting the city. The location looked great and we paid extra for a 'castle view' room. The room itself was distinctly average. The beds were small but the room was large. It was, however, quite dated with numerous examples of worn decor. The castle view was through a high window that the children couldn't...

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Thank simonp820
Reviewed yesterday NEWvia mobile

The reception ladies were very helpful and friendly. Our room was clean and smart. Lovely view. Bathroom spotless. Bath lovely and long. Beds comfy. Interconnecting rooms with our children was great. The bar drinks were extremely expensive though so suggest you go out to one of the many other local places. Quite a walk from both stations but very close...

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Helpful?
1Thank EnidandIan
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear EnidandIan, Thank you for taking the time to share your experience. I am so happy to read that you enjoyed your stay and your lovely comments regarding the service from our reception team and the facilities in the hotel. I have also noted your feedback regarding the price of drinks in our bar and I am sorry for any...

Tokyo, Japan
Reviewed yesterday NEW

Arrived on Friday night with nowhere to park outside which was full of taxis eventually after going around the block a couple of times managed to park and check in... The car was valet parked for pricey sum of £50 for 2 nights. The room was extremely poor quality, the shower didn't work properly, the plug didn't fit in the...

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Thank dave9652
Chorley, United Kingdom
Reviewed yesterday NEW

The Hilton was very accommodating, I can highly recommend anyone going either for business or for leisure purposes. The staff was very helpful. The Grey restaurant was truly outstanding, it's even for non residents.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank scopesoft
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear scopesoft, Thank you for taking the time to write your review. Your comments concerning the service from the staff and the Grey restaurant were a pleasure to read and thank you for recommending! I do look forward to welcoming you back. Kind regards Marie Fagan General Manager

Protaras, Cyprus
Reviewed yesterday NEWvia mobile

Had a great stay in the Hilton, excellent location. Friendly helpful staff, clean and comfortable. Restaurant for dinner and breakfast was high quality, huge selection of food for breakfast. Parking was pricey given you are paying a premium for the hotel in the first place.

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Helpful?
Thank Scottgwh
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Scottgwh, Thank you for your review. I am so happy to read that you had a great stay here with us in Cardiff and your comments concerning our friendly helpful team were a pleasure to read. Please do come back and visit us again soon. Kind regards Marie Fagan General Manager

Chessington, United Kingdom
Reviewed 2 days ago NEW

We booked this room as a treat, and because it was on offer in the Hilton winter sale. It was a lovely big room with floor to ceiling windows and great views of Cardiff. The room was nicely decorated in woods and purple with cream sofas, and comprised a bedroom with a large, comfy bed and lots of storage space...

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Thank PotterMoose
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear PotterMoose, Thank you for taking the time to write your review. I am delighted that you enjoyed your visit to our hotel and the facilities in our Presidential Suite which you booked on our Winter Sale rate. Please do come back and visit us again soon. Kind regards Marie Fagan General Manager

Reviewed 2 days ago NEWvia mobile

Myself and my boyfriend spent the night here last night and found that it was absolutely beautiful! The whole hotel it very modern and glamorous including the rooms and even the restaurant! The people who work here are also very friendly and helpful! The only downside for me was that the room was extremely hot and even when I switched...

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Helpful?
Thank Ebonykay
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Ebonykay, A big thank you for your review. It was our pleasure to welcome you and I am so pleased to read your very kind comments regarding our hotel and the friendly and helpful team. I am very sorry for the issue with the temperature in your bedroom and I have asked our maintenance team to check the ac...

Dorset, England, United Kingdom
Reviewed 4 days ago NEWvia mobile

Had an absolutely fantastic stay at the Hilton this week! Arrived at the hotel for 12:30, to drop the car off before spending the day in Cardiff. Room was ready when we arrived so checked in early, room was lovely and clean, couldn't fault it. Staff were friendly and helpful, especially the spa staff! Had a lovely facial despite booking...

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Helpful?
Thank Keyleigh Q
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Keyleigh Q, Thank you for your review. I am delighted that you had a fabulous stay and that the team were friendly and helpful. I am very sorry that our Jacuzzi was out of order during your stay and for any inconvenience this caused to you. Please do come back and visit us again soon. Kind regards Marie Fagan...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $122 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cardiff staff and other travellers.
18 questions
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Questions? Get answers from Hilton Cardiff staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go somewhere else....”
 of 5 bubbles dave9652, 19 Feb 2017 | Read review
“Suites overlooking the castle for a good view”
 of 5 bubbles mightymorgs, 13 Feb 2017 | Read review
“Choose the Castle-view room, you won't regret it!!”
 of 5 bubbles nuge94, 10 Feb 2017 | Read review
“Upgrade to a Junior Suite if you can although all the Executive Rooms are good.”
 of 5 bubbles JoG151, 4 Feb 2017 | Read review
“Dont bring your car.”
 of 5 bubbles Rhi08, 3 Feb 2017 | Read review
5 of 5