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Hilton Cardiff

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#11 of 76 Hotels in Cardiff
Certificate of Excellence
GreenLeadersPlatinum level
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1 room 2 adults 0 children
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Hilton Cardiff
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2,885 Reviews from our TripAdvisor Community

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Showing 2,827: English reviews
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Reviewed 2 days ago NEWvia mobile

My daughter who's 15 had saved to take myself and my mum for Mother's Day to the Hilton for afternoon tea. What a disappointment, the sandwich were stale and I had to ask for a Fresh lot, they replaced them with a another substandard batch. We decided to just eat what we could( which wasn't much) the jam pot had...

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Helpful?
Thank Michelle P
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Michelle P, I do appreciate you taking the time to share your experience following your visit to Grey. It is so very disappointing to read your feedback as we have received some great feedback and comments for Mothering Sunday. I would like to offer you and your family my sincere apologies for your dissatisfaction on this occasion and please...

Bristol, United Kingdom
HOTEL’S FAVOURITE REVIEW
Reviewed 21 February 2017 via mobile

We stayed overnight in a Junior Suite at the Hilton Cardiff. PARKING The parking is valet parking at the cost of £25 a night. This was not highlighted anywhere on booking which was a bit of a surprise but we were pleased to be only staying one night at that price. LOCATION This was our first visit to Cardiff but...

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Helpful?
1Thank Rachael D
About Hotel's Favourite Review
HiltonCardiff, General Manager at Hilton Cardiff, responded to this review

Dear Rachael D Thank you so much for your recent review which is a pleasure to receive. My team and I were thrilled that you and your family had a wonderful stay with us and all of your great comments have been shared with the team. We are glad your Son enjoyed our special children's buffet and colouring pages at...

Cardiff, United Kingdom
Reviewed 3 days ago NEW

We are afternoon tea Connoisseurs and have to say this is by far the best afternoon tea in the City of Cardiff. We went for a joint Birthday and Mothers Day celebration. From the minute you entered the Hotel you knew that you were in for a treat. The staff are so welcoming. Extremely customer focused and treat everybody the...

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Helpful?
Thank allisonlewis2017
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear allisonlewis2017, A big thank you for your fantastic review of our afternoon tea! It was our pleasure to welcome you to celebrate these special occasions and I am so happy to read that you found the quality of food exceptional and were impressed by the customer service and thank you for your recommendation! Please do come back and visit...

Haverfordwest, United Kingdom
Reviewed 3 days ago NEW

We had a family weekend away and stayed at the Hilton in Cardiff. The cost of the room was reasonable but the cleanliness and staff were excellent as was the breakfast. There was so much choice and all of a high quality. We will definitely return.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank PrioryFarmTaffJolly
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear PrioryFarmTaffJolly, I would like to thank you for your taking the time to write a review of the hotel. Your feedback regarding your family weekend away was a pleasure to read and I am so happy that you will be returning to Cardiff in the future. I do look forward to welcoming you back . Kind regards Marie Fagan...

Tredegar, United Kingdom
Reviewed 3 days ago NEW

Pros - staff were all friendly, very helpful, and always willing to help. Executive Lounge, which has snacks and drinks throughout the day, we visited in the evening which had a selection of canapés (non vegetarian), vegetable sticks and dips, cheese cubes, pickled veg, fish sticks, arancini (vegetarian), pretzels, peanuts, tortilla chips, tea, coffee, hot chocolate, wine, lager, coke, water,...

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Helpful?
Thank devil_tez
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear devil_tez, I would like to thank you for taking the time to share your experience. Please do accept my most sincere apologies for the issues you experienced with the standard of your bedroom and I will address these problems with both our Housekeeping and Maintenance team and resolve immediately. I am very sorry that your extra linen requests were...

Cardiff, United Kingdom
Reviewed 3 days ago NEW

Most friendly and helpful receptionists, so lovely and great first impression of the hotel. Couldn't have been more welcoming. Everything about the hotel was exceptional, and I don't give praise lightly. It was clean and very stylish with excellent service in both bar where I had a drink and in Grey's restaurant where I had the afternoon tea with my...

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Helpful?
Thank katierees2017
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear katierees2017, A big thank you for your review. I am so happy to read that you enjoyed your visit to the hotel for Mother's Day Afternoon Tea and your fantastic feedback is truly appreciated and will be shared with the team. Please do come back again soon. Kind regards Marie Fagan General Manager

Reviewed 3 days ago NEWvia mobile

I find it 'unbelievable' that this hotel holds s Hilton brand name! The only decent thing about this hotel is the staff. ? Carol, Terry, Hew, Carmelita and Fortine. Pacoe is also a pleasant out standing staff member. Front manager Jen-Brice very ignorant to female guests! As a Hilton Diamond member I tried to resolve a room problem, and this...

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Helpful?
Thank IreneeNZ
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear IreneeNZ, Thank you for taking the time to write your review. I am so very sorry to read of your dissatisfaction following your recent visit to our hotel and that we did not meet your expectations on this occasion. I will share your feedback with our Operations team so that we can address these issues immediately and we can...

Wales, United Kingdom
Reviewed 4 days ago NEW

Came a few weeks back with my mother and sister so booked a night for my husband and I. We were greeted by welcoming staff, with a very easy check in.Had a lovely room on he 7th floor with access to the Executive Lounge which we made full use of. The two members of staff in the Executive lounge couldn't...

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2Thank katielew500
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear katielew500, Thank you for your review and for sharing your experience. It was our pleasure to welcome you back and I am delighted that you had another great stay here with us in Cardiff. I am so happy to read your comments regarding our Executive Hosts and Terrence our Receptionist. I look forward to welcoming you back again soon....

Reviewed 4 days ago NEWvia mobile

Had my 30th birthday here with 15 close friends and family. We had brunch in grey which was fantastic! Great service and friendly staff. I also stayed the night in a double room. It was a good size and very clean. Room service was great even had a little treat when checked in.

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Helpful?
Thank Melissa L
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Melissa, A big thank you for your fantastic review. I am so happy you enjoyed your stay and meal here with us for your 30th Birthday and that you were impressed with the great service and friendly team. I am pleased that you enjoyed your birthday treat upon arrival to your bedroom. I do hope to have the opportunity...

Reviewed 5 days ago NEW

This was a treat for my mother and a friend for mother's day. All staff were extremely friendly and went out of their way to make their trip special. The hotel is a great location for the shopping malls and also very close and convenient for the New theatre

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Helpful?
Thank Linda B
CWLCardiff, Manager at Hilton Cardiff, responded to this review

Dear Linda B, Thank you for taking the time to share your experience. Your comments regarding the service were a pleasure to read and I am so happy we made their trip special. Please do come back again soon. Kind regards Marie Fagan General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Cardiff

Address: Kingsway, Cardiff CF10 3HH, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $136 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Cardiff 4*
Number of rooms: 197
Reservation Options:
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Also Known As:
Hilton Cardiff Hotel Cardiff
Hilton International Cardiff
Cardiff Hilton International
Cardiff Hilton Hotel
Hilton Cardiff Wales
Hotel Style:
#1 Green Hotel in Cardiff
#2 Spa Hotel in Cardiff
#7 Luxury Hotel in Cardiff
#11 Business Hotel in Cardiff
#12 Romantic Hotel in Cardiff
#13 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Cardiff staff and other travellers.
18 questions
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Questions? Get answers from Hilton Cardiff staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“sign up for honors before booking. you can then check in on app day before and choose your room, try to get castle side for a better view.”
 of 5 bubbles devil_tez, 27 Mar 2017 | Read review
“For the extra money it's definitely worth booking an executive room to have access to the Executive Lounge”
 of 5 bubbles katielew500, 26 Mar 2017 | Read review
“If you desire it, you can book a 'Castle view' room”
  • My spacious and tranquil room
 of 5 bubbles Julesbusiness, 22 Mar 2017 | Read review
“Pick a room not at the front of the hotel”
 of 5 bubbles 85alistairm, 21 Mar 2017 | Read review
“Book an Executive Room has they are usually situated on the Higher Floors giving great views”
  • Municipal Buildings
  • Cardiff Castle from Room
 of 5 bubbles BRIANR124, 19 Mar 2017 | Read review
5 of 5