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Holiday Inn Express Cardiff Bay

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#15 of 75 Hotels in Cardiff
Certificate of Excellence
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Holiday Inn Express Cardiff Bay
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755 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cardiff Bay
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Showing 730: English reviews
Llanelli, United Kingdom
Reviewed 3 July 2015 via mobile

We had a problem with our room, Tony tried his very best to solve this situation for us while another staff member was extremely unhelpful and offhand with us. I won't mention his name but management are fully aware of the situation. Barry was also excellent and gave the customer service that we would have expected. Also Waldek at breakfast...

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Helpful?
Thank GillianRees
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear GillianRees Thank you for taking the time to review your stay and I'm sorry that we didn't initially give you the level of customer service on which we usually pride ourselves. I'm pleased to hear that Barry was able to resolve your issues and do hope that we will have the pleasure of welcoming you back the next time...

Llanelli, United Kingdom
Reviewed 1 July 2015

stayed in may 2 adults one child for one night we were going to lanzarote and parking at cardiff airport lovely evening meal not to pricey ok english brekkie no bacon tho but you could eat as much as you would like plus couissants cereal etc coffee tea infusions etc pleasent rooms freindly staff really enjoyed we are going back...

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Helpful?
Thank andrewpaul22
Karen M, General Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear andrewpaul22 Many thanks for the great review! Kind Regards Karen Matthews General Manager

High Wycombe, United Kingdom
Reviewed 29 June 2015 via mobile

This hotel does what it says on the tin. Nothing special but ok. Service was excellent and the choice of food at breakfast was typical express fayre. The staff were very friendly and helpful. The choice of draught beer was limited to say the least but ok if you like Carling and Smoothflow something or other. Not to my liking...

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Helpful?
Thank Alan C
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear AlanC, Thank you for taking the time to leave a review following your recent stay, and in particular for the mention of the staff, I hope we can welcome you to the hotel when you are next in Cardiff, Many Thanks, BarryP GuestServicesManager

Midsomer Norton, United Kingdom
Reviewed 29 June 2015

We came to Cardiff for the weekend to spend some serious time Dr Who-ing. The hotel was ideally placed for this - 10 minutes or so to the Millenium Centre (where our coach tour left from), slightly further to Mermaid Quay (more restaurants etc than you could ever possibly want) and about 20 minutes to the Dr Who Experience. We...

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1Thank rhyssmum
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Rhyssmum Thank you for taking the time to leave a review following your recent stay. It's great to read the hotel was suitable for your needs with regards to the Doctor Who experience, It's great to hear you found the staff to be friendly and helpful. Many thanks, BarryP GuestServicesManager

SanFrancisco Bay Area
Reviewed 29 June 2015 via mobile

This is a nice budget hotel. The rooms are small with a double bed and a fold out sofa. The bathroom is larger that I expected. Room was clean but a bit worn (carpet, furniture, mattress felt a bit lumpy) Full hot breakfast included. Super close to The Dr Who Experience. A fine choice for an overnight.

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Helpful?
Thank ReneeC08
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear ReneeC08, Thank you for your review following your recent stay, I hope we can welcome you back to the hotel on your next journey, Many thanks, BarryP GuestServicesManager

Ebberup, Denmark
Reviewed 24 June 2015 via mobile

We recently stayed at the holiday inn express in cardiff bay during a short break. The hotel was basic but nice and the staff were friendly. The room was clean and the facilities were good. The breakfast in the morning was a bit chaotic and we had to wait a while for the hot counter to be re-filled, the choice...

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Helpful?
Thank Zoe H
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Zoe H, Thank you for your review following your recent stay with us. I am glad the location was suitable for your needs, and it's great to read you found the staff to be friend;y, I hope we can welcome you back on your next visit, Many thanks, BarryP GuestServicesManager

Essex, United Kingdom
Reviewed 22 June 2015

Staff were very friendly and helpful. Only 5 minute walk to mermaid bay! Buffet breakfast was lovely had lots of variety especially as me and my Daughter a fussy eaters haha. Definitely recommend although the bottled beer was a little on the expensive side

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Thank Charlotte A
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear CharlotteA Thank you for you review following your recent stay with us, we are very lucky with our location, giving easy access to both the city centre and the bay. I hope you both enjoyed the Dr Who experience, and spotted a few locations from the series in the area. Many thanks, BarryP GuestServicesManager

Bridgend, United Kingdom
Reviewed 22 June 2015

Wonderful one night stay all round. From the lovely warm welcome to the spotlessly clean room, and lovely warm croissants and tasty sausages for breakfast. The staff were all lovely, and a credit to the hotel. Its how a guest expects to be treated but doesn't very often get that well treated in other hotels. Thank you all very much.

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Helpful?
Thank Jane B
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear JaneB, Thank you so much for taking the time to leave such a lovely review of your recent stay with us. The team were so pleased to read your review. Many thanks, BarryP GuestServicesManager

London, United Kingdom
Reviewed 21 June 2015 via mobile

Very comfortable stay with helpful courteous staff at reception. At breakfast there was an especially happy nice gentleman clearing the plates and greeting people. Dine early for breakfast to ensure a seat in the breakfast area of the hotel.

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Helpful?
Thank Jason B
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear JasonB Thank you for your review following your recent stay with us, and your lovely comments regarding the team. We hope to see you next time you are visiting Cardiff, Many thanks, BarryP GuestServicesManager

Bodmin, United Kingdom
Reviewed 18 June 2015

Stayed here to attend a concert at the motorarena in the town centre. only 10/12 min walk from hotel. Room very good,coffee tea extra avaliable, a little tired in places eg:the shower tray but lovely and clean. All staff were very friendly and couldnt help enough!! On the wharf so nice view outside if you are on that side. Excellent...

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Helpful?
Thank Cmss D
Karen M, Front Office Manager at Holiday Inn Express Cardiff Bay, responded to this review

Dear Cmss D, Thank you for your lovely review following your recent stay with us, its great to hear you found the staff friendly, and our location was suitable for your needs while in Cardiff. I hope we can welcome you back soon. May thanks, BarryP GuestServicesManager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Breakfast
About the property
  • Wheelchair Access
Things to do
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Free Breakfast
  • Laundry Service
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The Waterfront area of the old East Dock in Cardiff Bay is the prime position of the Express by Holiday Inn. Only 15 minutes walking distance from the centre of Cardiff makes a great place to stay, and to view the magnificent local shops and picturesque Arcades.Walking distance to Mermaid Quay and Millennium Centre. It is also situated in the heart of Cardiff's exciting Bay Development. With places of interest including Cardiff Castle, the home of the Welsh Assembly, the Millennium Stadium, The Millennium Centre, Techniquest the Children's Science Museum and the Museum of Welsh Life at St.Fagans, the Express by Holiday Inn Cardiff Bay is your one and only choice for accommodation in Cardiff. The Express by Holiday Inn is located just off M4 Motorway, which makes access very easy, and brings you around the city centre, showing you attractions like you have never seen before. There is ample onsite parking, which is charged at £6 per 24 hours. For your peace of mind, our car park is monitored 24 hours a day by CCTV.Please do not hesitate to contact us for any further information. ... more   less 

Additional Information about Holiday Inn Express Cardiff Bay

Address: Longueil Close | Atlantic Wharf, Cardiff CF10 4EE, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $96 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Cardiff Bay 3*
Number of rooms: 87
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Also Known As:
Holiday Inn Express Cardiff Bay Hotel Cardiff
Holiday Inn Cardiff Bay
Holiday Inn Express Cardiff Bay Wales
Hotel Style:
#10 Family Hotel in Cardiff
#18 Business Hotel in Cardiff
#19 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cardiff Bay staff and other travellers.
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Questions? Get answers from Holiday Inn Express Cardiff Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rear of hotel is noisy from main road across water but that may be because the windows aren't really soundproof or maybe worn out ?”
 of 5 bubbles ChrisJane25, 29 Nov 2016 | Read review
“127 (my room) was at the end farthest away from the lift and only has one neighbour.”
 of 5 bubbles NigelW984, 15 Nov 2016 | Read review
“Ask for a room overlooking water, we were on 3rd floor, quiet.”
 of 5 bubbles LesleyH270, 1 Nov 2016 | Read review
“View from the rooms facing the lake (old dock) is beautiful.”
 of 5 bubbles vibashw, 27 Oct 2016 | Read review
“Ask for a room overlooking the docks”
 of 5 bubbles Sally-percival, 20 Oct 2016 | Read review
5 of 5
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