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Cardiff Marriott Hotel

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Cardiff Marriott Hotel
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1,305 Reviews from our TripAdvisor Community

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There are newer reviews for Cardiff Marriott Hotel
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Showing 1,275: English reviews
Canada
Reviewed 14 August 2015

We stayed for 3 nights - am a GOLD Elite with Marriott. Aug 11th, check out Aug 14th 2015. Reviews are very accurate - their LOCATION is excellent right in centre of downtown, with lots of shopping and restaurants. From check-in to check-out the calibre of staff was exceptional. Front desk staff were smiling, warm disposition and eager to assist....

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Helpful?
Thank chrisperryman
Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Dear guest, Thank you for your feedback! We always try our best to go over and above to provide a brilliant experience at the hotel, so it's great to hear that you enjoyed your time with us and that you found the staff to be helpful - I'll make sure to let Tyler know of your comments! Thank you for...

Singapore, Singapore
Reviewed 14 August 2015

Started at check in where we handled like cattle, despite being Marriott Rewards members. Very inexperienced staff, that took their time. At check out I was charged for the room despite having prepaid. All in all understaffed, every time there was a wait at reception. Used trays were left in corridors outside rooms all day and started to smell. Lounge...

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Helpful?
Thank IJKMan
Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Thank you for leaving us your feedback. I am sorry that our hotel and staff did not meet your expectations on this occassion. Your feedback it's highly appreciated and without it we will not be able to improve our customer service. We hope to be able to welcome you to our hotel once again in the near future so that...

Cardiff, United Kingdom
Reviewed 14 August 2015

Marriott is a nice hotel and i would say the rooms are very nice and tidy. Very clean and bed very comfy. Bathroom was spacious and clean and constant hot water.View from the room needs to sort out unless you upgrade. A lovely spa and leisure area with multi gym, sauna, steam room and jacuzzi. TV has satellite and cable.Your...

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Helpful?
Thank Ellyssian
Reviewed 13 August 2015 via mobile

Marriott is a nice hotel but would say the rooms are a little out dated unless you upgrade to a room with a view there is nothing much to see other than the railway, office blocks and the back of the shops. Very clean and bed very comfy. Bathroom was spacious and clean and constant hot water. A lovely spa...

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1Thank blondesexybabe
Wales, UK
Reviewed 13 August 2015

I stayed here in May 2015 with a friend and we were upgrade to an executive suite because of a special occasion. The room was very clean, very comfortable bed and good size bathroom. We has access to the VIP lounge. All in all an enjoyable stay.

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Helpful?
Thank MarkWales_UK
Roseburg, Oregon
Reviewed 12 August 2015

Check-In was very quick. The room was very clean, and well maintained. Our room was quiet, and was a very pleasant temperature when we checked in. Our room included breakfast in the restaurant, and the selection was very good, the food was hot and tasty.

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1Thank Dave_M_USA
Frome, United Kingdom
Reviewed 9 August 2015

We stayed overnight; pre-paid with breakfast & free wifi. The staff were brilliant - welcoming, friendly & accommodating. Our room was a 'tad tired' but it was very quiet, very clean & the bed very comfortable. We used the swimming pool, sauna, jacuzzi & steam room - a great bonus. The changing areas are also a 'tad tired'. Breakfast offered...

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1Thank Karin C
Swansea, United Kingdom
Reviewed 9 August 2015

Reception service was pleasant however on check out they were very slow at validating our parking ticket, on exiting the car park the system went down and there was a delay in leaving however this was obviously out of their control. Our room was quite dated and fairly clean, however it didn't look like the bathroom had been swept as...

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Helpful?
Thank R L
Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Dear Guest, Thank you for taking the time to leave us your review and for your nice comments about our staff, leisure club and central location. I am sorry that some of our offerings did not meet your expectations. Your feedback it's highly appreciated, without it we will not be able to improve our customer service and facilities. We hope...

Derby, England, United Kingdom
Reviewed 5 August 2015

In the city centre, 2-3 minute walk from the train station so you can't complain there. The staff are always friendly and will doing anything to ensure you had a good stay. The gym and pool are one of the best I've used from a hotel, really good facilities. The breakfast offers food to be cooked fresh in front of...

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Helpful?
Thank lewginn
Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Dear guest, Thank you for letting us know about your experience at the hotel! It's great to hear that our staff gave you great service, and that you had time to enjoy the Leisure Club and Restaurant facilities during your stay. With regards to your comments on the bathroom, I've passed your feedback onto our management team and we'll definitely...

Gillingham, United Kingdom
Reviewed 5 August 2015

We would recommend this hotel - they were very helpful and finding us another room - with a much better view. We had managed to leave two coats behind in the first room and didnt realise until check-out - they were located very quickly (albeit with someone else's bath scrunchy and dove body wash) but we were impressed how quickly...

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Helpful?
Thank IDRick
Guest Relations C, Guest Relations Manager at Cardiff Marriott Hotel, responded to this review

Dear guest, Thank you for taking the time to share your experience of our hotel. I'm happy to hear that you enjoyed your time with us in Cardiff and that we were able to reunite you with your lost property! It's great to know that you were impressed by the cleanliness of the room and I'll ensure that your comments...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
No photo provided
Chat's Cafe Bar
Cuisines: International
No photo provided
Brasserie Centrale
Cuisines: French
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The Cardiff Marriott hotel is one of the finest hotels in the Cardiff city centre and is ideal for both business or leisure travel. Our hotel features an on-site restaurant, fitness club, meeting facilities and high speed wireless Internet access. ... more   less 

Additional Information about Cardiff Marriott Hotel

Address: Mill Lane, Cardiff CF10 1EZ, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $117 - $417 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cardiff Marriott Hotel 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Marriott Cardiff
Cardiff Marriott Hotel Wales
Hotel Style:
#10 Luxury Hotel in Cardiff
#13 Romantic Hotel in Cardiff
#17 Business Hotel in Cardiff
#19 Family Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Cardiff Marriott Hotel staff and other travellers.
7 questions
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Worcester, United Kingdom
Addis, Louisiana
6 months ago
Sydney, Australia

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Questions? Get answers from Cardiff Marriott Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing main street very noisy Saturday nights.”
 of 5 bubbles Mr-good-food-lover, 17 Mar 2017 | Read review
“ask if there are renovated rooms”
 of 5 bubbles Nate501, 16 Mar 2017 | Read review
“Don't sleep in the front”
 of 5 bubbles monkey170, 12 Jan 2017 | Read review
“If booking an executive room ensure its either on floor 8 (same as exec lounge) or floor 9”
 of 5 bubbles GeorginaFarrell, 6 Dec 2016 | Read review
“Just ask - honestly, the staff were extremely helpful and friendly.”
 of 5 bubbles K8885VValexl, 15 Nov 2016 | Read review
5 of 5