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Travelodge Cardiff Central Queen Street

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Travelodge Cardiff Central Queen Street
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516 Reviews from our TripAdvisor Community

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Showing 515: English reviews
London, United Kingdom
Reviewed 6 November 2016

Excellent location, easy to walk from rail station. Friendly staff, attentive and considerate. Great service. Clean and tidy. Lovely breakfast, vegetarians well catered for. Would definitely stay there again.

Review collected in partnership with Travelodge
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Helpful?
Thank jennyf279
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you for taking the time to write a lovely review about our team members at Cardiff Central Queen Street Travelodge, we will ensure this is passed on to the hotel for you. We aim to provide an enjoyable stay for all of our guests and we are so happy to see this has been achieved. Thanks again for leaving...

Birmingham, United Kingdom
Reviewed 6 November 2016

same as usual: no soap in the shower dispenser, neckache when waking up and not enough darkness at night. On the other hand staff were very good at providing me with a quiet room and letting me in the room before the late 3pm schedule.

Review collected in partnership with Travelodge
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Thank imagelle
Barnstaple, United Kingdom
Reviewed 5 November 2016

Great location in the centre of Cardiff. Minutes walk from clubs, shops and restaurants. Affordable, clean and tidy room. Big enough for two people, had four rooms all together all located on the same floor, staff very friendly and helpful. Would stay there again.

Review collected in partnership with Travelodge
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Helpful?
Thank jessicacombe
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

May we thank you for sharing your positive experience with us at our Cardiff Central Queen Street Travelodge and taking the time to write your review. We're pleased to learn your stay was great value and your room was clean. We aim to provide a comfortable stay for our guests, so we're happy to hear this has been achieved. Please...

Ebbw Vale, United Kingdom
Reviewed 2 November 2016

Property left behind desk in previous week to be collected upon arrival, when arriving and asking for the bag it could not be found. Later turned out the staff had all had access to the bag and had taken almost everything out of there for themselves. The staff I spoke to at the time were incredibly unhelpful and told me...

Review collected in partnership with Travelodge
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Helpful?
Thank emilywE1243CP
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you for submitting your review of our Cardiff Central Queen Street Travelodge. We're so sorry to hear about your recent experience and would like to hear more about your stay. May we kindly request you contact us via our website with your review so our customer service team can investigate your visit with the hotel. Thank you again for...

Hertfordshire, United Kingdom
Reviewed 27 October 2016

This was a typically good Travelodge experience. The location is very central which is great for having to access to anywhere you might need in Central Cardiff, but the downside is that the front of the hotel is exposed to external noise. We asked for a quiet room and were given a large family room on the 3rd floor of...

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Thank Cheryl M
Nottingham, United Kingdom
Reviewed 26 October 2016

The room was very basic but clean. It was ideal for a night but I wouldn't stay there for any longer than that. Our room was facing the street and although other reviews have said that it was very very loud - I didn't experience this. I had a good night sleep despite being so close to the bars/pubs/clubs. Really...

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Helpful?
Thank ksims114099
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you for submitting your helpful review of our Cardiff Central Queen Street Travelodge. We're so pleased to learn your stay was enhanced by the location of the hotel and your room was clean and fresh. We will be sure to pass your valuable feedback to the hotel team and we do hope you stay with us in the future.

Bristol
Reviewed 26 October 2016

Overall our stay was good but on arrival we found the bedding to be covered on mould after speaking to reception this was sorted straight away, staff were very apologetic, the beds were very creaky but not much could be done about this, the staff were lovely and we did enjoy ourselves so would stay again!

Review collected in partnership with Travelodge
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Helpful?
Thank traceymI5309KB
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you for bringing your positive review to our attention about our team members at Cardiff Central Queen Street, we will make sure to pass this on to the hotel for you. We aim to provide an enjoyable stay for all of our guests and we are so pleased to hear this has been achieved after the initial problems you...

Coventry, United Kingdom
Reviewed 25 October 2016

False advertising of 20% discount in near by NCP. Only 10% offered and that was only if you got a ticket from reception. To which they had ran out. Also, booked 3 rooms for two nights. All the rooms were placed on different floors. If booking by one person, would expect them to be on the same floor at least....

Review collected in partnership with Travelodge
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Helpful?
Thank R6825SCtracyr
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you for sharing your review of our Cardiff Central Queen Street Travelodge with us. We are sorry to learn that your rooms were not allocated to the same floor for the duration of your stay and you experienced issues with your key cards. Your feedback is invaluable to us and will be used to improve the service and facilities...

South Shields, United Kingdom
Reviewed 24 October 2016

Pros; Great location. Staff are very helpful and pleasant, something of a rarity in budget hotels. Rooms are large and very clean. All you can eat breakfast was tasty and plentiful, no scrimping on quantity or quality. Hotel was very secure with internal doors separating corridors and has security on the main entrance covering the drinking times and early hours....

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Helpful?
Thank Simmo5417
TravelodgeUK, Nicolas from the Social Media team at Travelodge Cardiff Central Queen Street, responded to this review

Your comments are greatly appreciated. We are sorry to hear that external noise has affected the comfort of your stay at our Cardiff Central Queen Street Travelodge. We do apologise that on this occasion you did not receive the best experience possible. Thank you again for writing your review, we value your feedback and hope you stay with us in...

Southampton, United Kingdom
Reviewed 24 October 2016

This is a perfectly good Travel Lodge - basic but comfortable with good beds. it is in the heart of a vibrant and young city centre. As a result there is a lot of noise outside from drunk people having a good time. The double glazing just does not do a good enough job of keeping it quiet. If you...

Review collected in partnership with Travelodge
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Helpful?
Thank rogercZ9988EF
TravelodgeUK, Nicolas from the Social Media team at Travelodge Cardiff Central Queen Street, responded to this review

Thank you taking the time to leave us feedback. We are truly sorry to learn that your stay was affected by external noise. Our more central locations may be noisier however to ensure our guests are comfortable we do provide double glazing and we try to work with the local areas and communities. It is regrettable to hear this was...

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Amenities

Highlights
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet

Additional Information about Travelodge Cardiff Central Queen Street

Address: The Friary 36 Queen Street, Cardiff CF10 2RG, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $68 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Travelodge Cardiff Central Queen Street 2.5*
Number of rooms: 5
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Also Known As:
Travelodge Cardiff Central Queen Street Hotel Cardiff
Travelodge Cardiff Central Queen Street Wales
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Questions & Answers

Here's what travellers have asked, with answers from Travelodge Cardiff Central Queen Street staff and other travellers.
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Questions? Get answers from Travelodge Cardiff Central Queen Street staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you get a business room they tend to be quieter, but I think this does depend on who is staying there.”
 of 5 bubbles 35HeidiH, 26 Mar 2017 | Read review
“Get as far away from the Live Lounge as possible”
  • The neglected section of carpet
 of 5 bubbles Julesbusiness, 22 Mar 2017 | Read review
“Not on the street side opposite the "Live Lounge"”
 of 5 bubbles kfa1, 21 Mar 2017 | Read review
“good location”
 of 5 bubbles debbietc516, 24 Feb 2017 | Read review
“top floor rooms are business class”
 of 5 bubbles seewlh, 22 Feb 2017 | Read review
5 of 5