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Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,979 Reviews from our TripAdvisor Community

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Showing 1,878: English reviews
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Hastings, United Kingdom
Reviewed yesterday NEW

I've just got back from staying at this hotel with my friend on an overnight stay. I must say when we saw it and then we're told we were on the 11th floor, we both nearly has a heart attack. However I must say it was wonderful, and the view was amazing. The room was clean and the beds were...

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Thank slinky12_10
Swansea, United Kingdom
Reviewed yesterday NEWvia mobile

Booked d this through Booking.com as a last minute break thought it would be nice as we have stayed here before. However the room was for a disabled person. The bed was tiny and could hardly fit one person let alone two my husbands feet were sticking out the bottom. There was an old noisy fridge and an ironing board...

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Thank lucymags68
Leicester
Reviewed yesterday NEWvia mobile

14 of us stayed in the hotel for a hen party with ages ranging from 20's to 70's. The location was spot on, rooms were modern and adequate and the buffet breakfast was lovely. The main nightlife is within a five minutes walk as is the shopping centre.

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Thank Louise H
Rochester, United Kingdom
Reviewed yesterday NEW

Wow exceptional views from floor 11. Warmest welcome from Leanne on reception what a super star so kind friendly helpful and welcoming. Thank you for your amazing interpersonal skills and being helpful when we lock our keycard in our room. Breakfast amazing recommend the porridge sausages and scrambled eggs. Cleaning staff excellent room extremely clean and cleaned daily to a...

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Thank Joanne H
Reviewed 2 days ago NEW

Clean and comfortable room. The staff is great and being right next to the train tracks, we surprisingly had good nights of comfortable undisturbed sleep. Breakfast is abundant, dinner was good and tasty. The only down side in our opinion is the lack if air circulation in the our room. The window couldn't be opened for obvious reasons and the...

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Thank Marisa B
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Marisa B, Thanks for reviewing your recent stay with us on TripAdvisor, I'm delighted you enjoyed your time with us and we hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Wales, United Kingdom
Reviewed 4 days ago NEWvia mobile

We have just returned from a two night break at this hotel and we were very impressed with the hotel on the whole. Our family room had a single and a double bed and was very clean and well presented. Check in was very efficient and the customer service from the receptionist was exemplary and started our city break off...

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Thank N249
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear N249, Thanks for reviewing your recent stay with us on TripAdvisor, I'm delighted you enjoyed your time with us. I will pass on your compliments to the team they will be delighted. We look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Brighton, United Kingdom
Reviewed 4 days ago NEW

Superb stay yet in Cardiff! Loved every minute in this hotel, 100% glad! Welcoming staff and very clean room with bathroom. Extremely comfortable bed. Near the shopping centre which was great of course :)

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Thank beckyr0bins0n
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear beckyr0bins0n, Thanks for reviewing your recent stay with us on TripAdvisor, I'm thrilled you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Reviewed 4 days ago NEWvia mobile

We stayed at the Clayton for a two night trip to Cardiff. I had stayed there previously with work a couple of times. Each time I have been impressed with everything from Reception, the Gym, the Rooms, the Location and the Food. We chose the dinner, bed and breakfast option which was perfect and fantastic value. The breakfast is a...

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Thank Nicholas H
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Nicholas H, Thanks for reviewing your recent stay with us on TripAdvisor, I'm delighted you came back to see us again. I will pass on your compliments and comments to the entire team and especially Nutica they will all be delighted. We look forward to welcoming you back again soon. Kind Regards, Jason Court Guest Relations & Quality Manager

London, United Kingdom
Reviewed 5 days ago NEW

Comfy beds, food is average though, ordered a Burger & Mac n Cheese. Staff who brought up the room service was friendly and nice, just burger was plain and the mac n cheese wasn't to my taste. I'll stay again though, very comfy beds and friendly staff.

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Thank LondonPartyBoiii
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear LondonPartyBoiii, thanks for reviewing your recent stay with us on TripAdvisor, I'm glad you enjoyed your time with us and look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Oxford
Reviewed 6 days ago NEW

Since I'd last been to Cardiff it has sprouted a crop of high rise buildings around the station and this is one of them. Our room was nine floors up and had a dizzying view of the railway line and even the sea in the distance. The room was what I would expect for £80 at the weekend in a...

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Thank LLL23
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear LLL23, Thanks for reviewing your recent stay with us on TripAdvisor, I'm delighted you enjoyed your time with us. We are particularly proud of our breakfast offering and the breakfast roll is an additional service should guests happen to miss breakfast. I will pass on your compliments to the team they will be delighted. I do hope we get...

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Amenities

Highlights
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $101 - $320 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travellers.
23 questions
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were high up so I guess it would be quieter than lower floors but not sure.”
slinky12_10, 23 Apr 2017 | Read review
“Cleaners amazing too.”
JoanneH463, 23 Apr 2017 | Read review
“Floor 8 was good.”
LondonPartyBoiii, 19 Apr 2017 | Read review
“The higher the better”
615PIERREB, 13 Apr 2017 | Read review
“High Floor for good rooms”
callumw916, 27 Mar 2017 | Read review
5 of 5