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Clayton Hotel, BW Premier Collection

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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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1,900 Reviews from our TripAdvisor Community

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Showing 1,806: English reviews
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Birmingham, United Kingdom
Reviewed today NEW

We secured a weekend on secret escapes for an off peak weekend. The bedrooms are comfortable and clean. Despite a number of stag and Hen does using the accommodation as well we had a quiet time. the breakfast buffet was plentiful and hot. the location is excellent for the station and sight seeing.

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Helpful?
1Thank David P
Boston, Massachusetts
Reviewed yesterday NEWvia mobile

We knew we were in trouble when we asked for a quiet room and were told that our room should be fine but if there is an issue just call the desk as we have someone on duty after 11pm to walk the halls to settle down any noise. Never heard of such a thing. Room was on 9th floor,...

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Helpful?
Thank Linda R
Pembrokeshire, United Kingdom
Reviewed 2 days ago NEW

This was my second stay at The Clayton Hotel, Cardiff. We were welcomed warmly and our room was ready before the allotted 2pm, so we could settle in and freshen up before our trip to the matinee at St David's Hall. The room was spotless. Beds were very comfortable and the shower was really powerful. We decided to book breakfast...

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Helpful?
1Thank Elizabeth G
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Elizabeth G, Thanks for leaving a great review on TripAdvisor, I'm delighted you enjoyed your second visit to us. We par particularly proud of our breakfast offering and indeed our Vitality selection of which I'm glad you enjoyed. We look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Reviewed 2 days ago NEWvia mobile

This hotel is in a great location for the station, shopping, bars and restaurants. We stayed for 2 nights in an executive room which was more 'junior' than executive. The room was small, hot and overlooked the rail line. There was minimal disruption from the trains but there was work on the line which carried on all night, with a...

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Helpful?
Thank Sue M
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Sue M, Thanks for taking the time to post a review on TripAdvisor, please accept my apologies regarding the rail works nothing was scheduled for the time you were staying with us so I will investigate this as Network Rail do have to provide us with disturbance notices had anything been mentioned to a member of the team they...

Paignton, United Kingdom
Reviewed 2 days ago NEW

We upgraded ourselves to an executive room, which while smallish, was perfectly formed! Modern bathroom with bath. Large comfy bed, sofa, fridge, fancy coffee machine (plus regular tea & coffee) and lovely soft robes. Room faced onto a sort of enclosed space, which had windows, so there was a view and it seemed to block out any noise. Friendly, helpful...

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Helpful?
Thank DaZoMu
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear DaZoMu, Thanks for taking the time to post a lovely review on TripAdvisor. I'm glad you enjoyed your stay with us and will pass on your compliments to the team. You are correct regarding the herbal / fruity tea had a request been made a member of the team would have been delighted to assist. We do hope to...

Reviewed 3 days ago NEWvia mobile

You cannot go wrong staying here...... The staff were attentive, the room was spotless, prices in the hotel bar reasonable and you are a stones throw from main facilities. We could tell that larger groups use this hotel too but the staff are sensible and roomed us on the top floor away from any late nite party goers or noisy...

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Helpful?
1Thank Matrix316
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Matrix316, Thanks for the lovely review of our hotel on TripAdvisor. I'm delighted you enjoyed your stay with us and I will personally pass on your compliments to the team they will be delighted. We look forward to welcoming you back on your next trip to Cardiff. Kind Regards, Jason Court Guest Relations & Quality Manager

Reviewed 3 days ago NEWvia mobile

My Girlfriend and I visited the Clayton Hotel today for afternoon tea to celebrate our anniversary. The tea itself was brilliant with a wide selection of sweet and savoury treats accompanied by a lovely prosecco cocktail. Niall - the gentleman serving us was a great host and went out of his way to help make our day that little bit...

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Helpful?
Thank Tom L
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Tom L, Thanks for the great review of your Afternoon Tea experience, I'm glad you enjoyed yourself and I will pass on your compliments to Niall personally, he is a valued member of the team and its great to see his hard work being noticed. I do hope we get to welcome you back soon. Kind Regards, Jason Court...

wales
Reviewed 3 days ago NEWvia mobile

Just back from a nights stay. The hotel is clean and modern, in a great location for shopping or a night out. Breakfast was yummy and well worth the money. The reception staff were lovely, so welcoming and helpful. The Irish Lady (possibly manager) was very friendly and helpful. I will definitely be returning in the near future.

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Helpful?
Thank carmarthenWales
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear carmarthenWales, Thanks for the great review on TripAdvisor, I'm delighted you enjoyed your time with us and will pass on your compliments to the team they will be delighted their hard work is noticed. We look forward to welcoming you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Preston
Reviewed 6 days ago NEW

Rooms modern, clean very comfortable. Ideal for Trains, Taxis, buses, Drinking, Eating, Shopping, sightseeing. Staff so friendly and helpful and they do discounted car park at Westgate NCP a 5 min walk

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Helpful?
1Thank PathfinderPreston
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear PathfinderPreston, Thanks for leaving a great review on TripAdvisor, I'm delighted you enjoyed your time with us and we hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Reviewed 6 days ago NEW

My girlfriend and I won a night stay and a 4 course meal and we were incredibly amazed how well we were looked after. The staff (especially Clare Martin) were super friendly and helpful with everything, they even provided us with a bottle of bubbly on arrival (guessing that won't happen for everyone but lovely thoughtful gesture!). Extremely clean, the...

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Helpful?
Thank Richard T
ClaytonHotelCardiff, Guest Relations & Quality Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Richard T, Thanks for posting your wonderful review on TripAdvisor, I'm delighted you enjoyed your Valentines stay with us. I will pass on your compliments to the whole team and especially Clare she is a valued member of the team she will be thrilled. We all look forward to welcoming you back in the near future. Kind Regards, Jason...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Clayton Hotel, in Cardiff City Centre opened on the 16th May 2011. Millennium Stadium is only a short walk from the hotel. The 12-story Clayton hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE Broadband & wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, BEST WESTERN PREMIER Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $89 - $286 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
Reservation Options:
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travellers.
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Al, rooms are lovely. Some can sleep 3 people which is handy if travelling with friends.”
 of 5 bubbles J8208UYelizabethg, 20 Feb 2017 | Read review
“Floor 10 facing into enclosed area”
 of 5 bubbles DaZoMu, 20 Feb 2017 | Read review
“On Rugby Match days rooms from the 4th floor upwards appear to be the quietest”
 of 5 bubbles Lairy2015, 13 Feb 2017 | Read review
“Ask to be away from the train station”
 of 5 bubbles VickiM674, 30 Jan 2017 | Read review
“Good views from 11th floor.”
 of 5 bubbles robertlX6978PT, 22 Jan 2017 | Read review
5 of 5