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Clayton Hotel, BW Premier Collection

Agoda.comUS$80*
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Certificate of Excellence
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$91*
US$80*
Great Deal
US$81*
US$81*
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Clayton Hotel, BW Premier Collection
Clayton Hotel, BW Premier Collection
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2,024 Reviews from our TripAdvisor Community

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Showing 1,921: English reviews
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Reviewed yesterday NEWvia mobile

It is not bad, the position is good but the price is too high for the quality of the rooms. During the night there were a lots of noise in and outside the hotel. In the bathroom there is a curtain to take a shower. It is not acceptable for this price!!!

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Helpful?
Thank Novella B
Reviewed yesterday NEWvia mobile

Bad smell in the room, which was a bit "tired". No mini fridge available and very dusty. Shower over bath only and not very comfortable. Pretty noisy as well, though I must say it was a Saturday night and you are right by the center. You need to park your car by the train station, 100-200m away (10£/day). Only positive...

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Thank Marco F
Reviewed yesterday NEWvia mobile

Really lovely afternoon , warm scones , everything freshly prepared and delicious . Attentive and friendly waiters . Super quick service Excellent value for money . Lovely setting watching the world go by . Have had many afternoon teas in some top London hotels this matched them . Keep up the good work . Will be coming back very soon...

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Thank Deborah E
Reviewed 4 days ago NEWvia mobile

This hotel is perfect if you are looking to get right in the centre of Cardiff. I felt the rooms were spacious and comes as standard with safes. I recommend getting a room on the top floor for a superb view of Cardiff. Highly recommend.

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Helpful?
Thank Tasneem E
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Tasneem E, thanks for reviewing your recent stay with us on TripAdvisor, I'm glad you enjoyed your time here and hope to welcome you back soon. kind Regards, Jason Court Guest Relations & Quality Manager

Wisconsin
Reviewed 4 days ago NEW

When we checked in thought it would be a bit noisy by the trains, much to our surprise we never heard them. Room was small but comfy and clean. Coffeemaker, iron and hair dryer were in the room. Breakfast was also included. Best coffee in days.

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Helpful?
Thank Joanne S
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Dear Joanne S, Thanks for reviewing your recent stay with us on TripAdvisor, I'm delighted you enjoyed your time with us and hope we get to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Manchester, United Kingdom
Reviewed 6 days ago NEW

Ive stayed here a few times, and on each occasion Ive found the staff to be happy and friendly. The rooms are what you'd expect from a chain hotel and have been very clean on my visits. The hotel is just around the corner from the train station and within easy walking distance of all the bars and restaurants.

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Helpful?
Thank Anthony B
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Hello Anthony B, Thanks for reviewing your recent stay with us on TripAdvisor, I'm glad you enjoyed your time with us and found all the team to be helpful once again. We pride ourselves on the level of customer care we provide. I will certainly pass on your compliments to the team they will be delighted. Kind Regards, Jason Court...

Cardiff, United Kingdom
Reviewed 6 days ago NEWvia mobile

I came to the hotel with my friend and i am quite happy with the service that i was given and i will recommend this hotel and restaurant to my friends. Nutica was very welcoming, she gave us good recommendations about the food. I advice everyone who wished to eat there to try the veggie lasagna.

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Helpful?
Thank destinyRayan
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Hello DestinyRayan, Thanks for reviewing our hotel on TripAdvisor, I'm glad you enjoyed your time with us and will certainly pass on your compliments to Nutica, she will be delighted. I do hope we get to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Reviewed 6 days ago NEWvia mobile

I had an amazing night in clayton hotel, things were organised and the staff was very friendly specially a lady called nutica which i made sure to ask for her name in order to ask for her when i come again to the hotel. Her services were very helpful. I'm sure i will revisit this hotel asap.

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Helpful?
Thank Maysoon Y
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Hello Maysoon Y, Thanks for reviewing our hotel on TripAdvisor, I'm delighted you enjoyed your time with us I will certainly pass on your compliments to the team but especially Nutica, she is a valued member of the team and will be delighted to have made a difference to your stay. We look forward to welcoming you soon. Kind Regards,...

Reviewed 1 week ago via mobile

Great stay at the clayton, brilliqnt location near to the tain station and bars would definetly recommend this hotel and would consider staging here again. Rooms clean and tidy and everyone was friendly

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Helpful?
Thank Toni D
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Hello Toni D, Thanks for reviewing our hotel on TripAdvisor, I'm delighted you enjoyed your time with us. I will pass on your lovely compliments to the team they will be delighted. I do hope we get to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

Leeds
Reviewed 1 week ago

In all fairness, I wouldn't really know what to make of my stay here. The hotel itself isn't too bad, but I fear it's located in a newly refurbished buildings (or new build, if you prefer), which means walls are very thin. As a result, my first night was a bit painful because the people in the room next door...

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Helpful?
Thank Andrea A
ClaytonHotelCardiff, Manager at Clayton Hotel, BW Premier Collection, responded to this review

Hello Andrea A, Thanks for reviewing our hotel on TripAdvisor, please accept my sincere apologies that you were ken up by a neighbouring room during your time with us. I have discussed the points you have raised with our housekeeping team to ensure this doesn't happen again going forward. I do hope we get to welcome you back in the...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Bar/Lounge
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Clayton Hotel Cardiff, in Cardiff city centre opened on the 16th May 2011. Principality Stadium is only a short walk from the hotel. The 12-story Clayton Hotel Cardiff comprises of 216 air-conditioned guest rooms as well as bar, restaurant and meeting rooms. Facilities at a glance: •216 air-conditioned guest rooms• FREE wireless internet access•Cardiff city centre Hotel•View Restaurant and Bar•Dedicated Business centre - 7 state-of-the-art Cardiff conference rooms. ... more   less 

Additional Information about Clayton Hotel, BW Premier Collection

Address: St. Mary Street, Cardiff CF10 1GD, Wales (Formerly Clayton Hotel, Best Western Premier Collection)
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $108 - $332 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Clayton Hotel, BW Premier Collection 4*
Number of rooms: 216
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Also Known As:
Clayton Hotel, BW Premier Collection Cardiff, Wales
Hotel Style:
#2 Green Hotel in Cardiff
#3 Luxury Hotel in Cardiff
#5 Business Hotel in Cardiff
#7 Family Hotel in Cardiff
#9 Romantic Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Clayton Hotel, BW Premier Collection staff and other travellers.
24 questions
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Questions? Get answers from Clayton Hotel, BW Premier Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view.”
883joannes, 25 May 2017 | Read review
“Did not stay overnight”
Wench2015, 22 May 2017 | Read review
“Higher the better facing the bay”
522peters522, 21 May 2017 | Read review
“Higher the better, choose a superior room with good views of Cardiff”
PurleyTraveller, 19 May 2017 | Read review
“Not near the lifts!”
L9651RUrobertb, 17 May 2017 | Read review
5 of 5
Agoda.com
US$80* /night
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Expedia.comUS$81
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Prices are for 1 room, 2 adults
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