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Holiday Inn Cardiff City Centre

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Holiday Inn Cardiff City Centre
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1,126 Reviews from our TripAdvisor Community

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Showing 1,088: English reviews
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United Kingdom
Reviewed 4 days ago NEW

Stayed here for one night and the hotel is located right on the doorstep of the rugby stadium and the castle. It's only a few minutes walk to the shops and the station is about a 10 minute walk away. The room we had was ok and we did have a nice view of the stadium and the river. The...

1Thank A J
Reviewed 4 days ago NEWvia mobile

Lovely room, the staff were lovely and there's a spoons just round the corner... What more could you want? A taxi into the centre was about £8 because of heavy traffic but didn't realise how close everything was! Will definitely be returning..

1Thank Megan H
Falkirk, United Kingdom
Reviewed 1 week ago

Great place in the centre of the city, easy walking to shops theatre and all city attractions, the hotel has on site parking if needed the breakfast is all self service and has plenty of choice from the fruit juice to full welsh breakfast.

1Thank Jim H
Tamworth, United Kingdom
Reviewed 1 week ago via mobile

Not a bad location,not far from most things,but the hotel was in desperate need of a refurb,the bar was quite small,and because the rugby was on we had to sit in the hotel reception area,as it was to rainy and windy to go out,Tne lady on reception that checked us in was not at all friendly,just passed us our room...

Thank debbsieliz
Culcheth, United Kingdom
Reviewed 2 weeks ago via mobile

Good hotel, very located for getting into the middle of town. Typical HI hotel- staff good, breakfast excellent, clean, hospitable etc. Try to avoid rooms at the front of the hotel as traffic noise is loud and it seems to have limited soundproofing! Parking on top of the price of the hotel is a little steep as well.

Thank Giles L
Bristol, United Kingdom
Reviewed 2 weeks ago

Reception gave good welcome and help.The Room and Bathroom was small, however was clean so for one night was OK. We had Dinner in the Hotel which was good, our Waitress Deimante, was very helpful and suggested a good Shiraz Wine to go with our Meal. Breakfast choice was very good. Location and its own Car Park was advantage for...

Thank ianfFunchal
Thatcham, United Kingdom
Reviewed 3 weeks ago via mobile

Great welcome from the check in team ,a very helpful with local knowledge.A brilliant location between the castle and the city centre. Room large and clean,bed massive.Small bathroom. On site car parking.

1Thank Paul C
Reviewed 3 weeks ago via mobile

Arrived on Monday 27 February 2017, we were disappointed as room was very small, had to move chair to open the wardrobe, the tea & coffee tray was also kept in the wardrobe along with iron and ironing board, not a lot of room to hang clothes. Mattress was so soft it was a role together, very dated. In dire...

Thank Allison K
IHGService, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review

Dear Allison K, Thank you so much for your review of our hotel. We are sorry you were not satisfied with the size and the condition of the room you received. It is regrettable that we fell short of your expectations. We highly value views, opinions and feedback from our guests, as this allows us to constantly improve the service...

Reviewed 3 weeks ago via mobile

By this I mean the rooms are dire compared to what the outside of the hotel and reception look like. If your expecting nice clean modern rooms then unfortunately this is not what you will get. They do however serve a purpose and the breakfast is good. I'd stay again purely because of the value for money you get.

Thank Matthew C
IHGService, Guest Relations Manager at Holiday Inn Cardiff City Centre, responded to this review

Hello Matthew C, Thank you for choosing us and for leaving a review. I am happy that you enjoyed the breakfast selection. On the other hand, I apologize for any inconvenience the general condition of the hotel. Your comments are forwarded to the hotel management for review. Thank you for your time. I hope you stay with us again once...

Canterbury, United Kingdom
Reviewed 4 weeks ago

I stayed here for 3 nights and can honestly say that I will never again and having raised a complaint with both the reception desk, the general manager and IHG Priority club will seriously consider changing my brand loyalty. My main complaint was regarding the restaurant manager RANTING about my partner and I across the restaurant to her colleague, I...

Thank AndrewHepburn
GuestRelationsHICDFC, General Manager at Holiday Inn Cardiff City Centre, responded to this review

Dear AndrewHepburn I am really sorry to read of your dissatisfaction following your recent stay here. I am aware of the communication following your stay and the apology and actions taken in respect of this, clearly reading this review there is misunderstanding and I am more than happy to discuss further. To re iterate our apology to you we are...

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  • Restaurant
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Cardiff is situated between the Millennium Stadium and Cardiff Castle, perfectly located for the business or leisure traveller. The hotel is easy to reach from the M4 and offers parking for up to 85 cars on site. Charges will apply. Cardiff Central Station is a 5 minute walk from the Holiday Inn Cardiff ,Cardiff Airport is a 30 minute drive. With the City Centre only minutes away, you can enjoy the Edwardian Arcades for shopping or visit the Cardiff Bay. The city offers many vibrant new restaurants and bars. The Holiday Inn is ideally located if you are visiting the Cardiff International Arena, New Theatre, or the St Davids Hall. The 157 bedrooms are all fully air conditioned and offer high speed internet access and are equipped with all the required facilities. Family rooms are available and we offer 4 accessible rooms, one with ceiling hoist track. The Hotel Bar offers a comfortable and relaxing atmosphere and serves refreshments and light snacks. The Restaurant serves a full a La Carte menu and Kids eat free. Callaghan's Bar, Relax in our Pub and watch live sports action on our large TV's. The Academy Conference offers 11 purpose build conference rooms. The largest conference room can accommodate 150 delegates in theatre style. All rooms have got natural daylight and air conditioning. ... more   less 

Additional Information about Holiday Inn Cardiff City Centre

Address: Castle Street, Cardiff CF10 1XD, Wales
Region: United Kingdom > Wales > Southern Wales > Cardiff
Price Range: $97 - $296 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Cardiff City Centre 3*
Number of rooms: 157
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Also Known As:
Holiday Inn Cardiff City Centre Hotel Cardiff
Cardiff Holiday Inn
Holiday Inn Cardiff City Centre Wales
Hotel Style:
#20 Family Hotel in Cardiff
#22 Business Hotel in Cardiff
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Cardiff City Centre staff and other travellers.
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Questions? Get answers from Holiday Inn Cardiff City Centre staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We Had back room on 6th Floor Good Views and Quiet but " Compact Room "”
 of 5 bubbles ianfFunchal, 5 Mar 2017 | Read review
“Choose a room in a different hotel”
 of 5 bubbles E1041CGrachela, 6 Feb 2017 | Read review
“Give it a miss”
 of 5 bubbles fmos, 25 Jan 2017 | Read review
“Nice view of castle from majority of rooms”
 of 5 bubbles Frabm4, 24 Jan 2017 | Read review
“Ask for front room, back rooms look over a scruffy car park and Cardiff Arms training ground.”
 of 5 bubbles JustKevinB, 17 Jan 2017 | Read review
5 of 5