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Waterfoot Hotel

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Waterfoot Hotel
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481 Reviews from our TripAdvisor Community

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Showing 460: English reviews
Reviewed 1 week ago via mobile

Well, had a really bad experience regarding a booking regarding for my daughters confirmation! .... I was so disappointed with the lack of communication between myself and staff, however, after numerous emails, this was brought to the attention of the general manageress. She immediately contacted me, regarding the issue! She could not apologise enough, she contacted me from her own...

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Thank Selina M
Reviewed 1 week ago via mobile

Me and my boyfriend stayed in the waterfoot hotel for New Year's Eve. We had a meal in the wine bar first and the food was beautiful, then we went a short taxi journey into the city centre and had a great night. The rooms where lovely and the breakfast the next day was lovely also. I would definitely recommend...

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Thank Chrissy F
Woodbridge, United Kingdom
Reviewed 2 weeks ago via mobile

The decor was beautiful and the bar and eating area were also quite lovely. Our meal was nothing like the above The starter was soggy and my chilli chicken was dry chicken in a sauce presented in a soggy pitta. I would have complained, especially when my son, who could eat anything after 6 years as a student, did not...

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1Thank Colclough2014
Reviewed 3 weeks ago via mobile

Poor service....average food...unprofessional management who dont seem interested in their customers or the improvement of their staff and business. We simply wont be returning. Simple aspects missed such as stock knowledge...cutlery for the table....desserts forgotton....mains wrongly delivered ....no call back...and No apology and No response to complaint.

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3Thank Jamie W
County Londonderry, United Kingdom
Reviewed 3 weeks ago

We booked for a family meal in the restaurant and we were not disappointed we were greeted by friendly staff and shown to our sits.We ordered our meal and it was served very quickly.We all had a lovely meal (clean plates all round.)The restaurant has a lovely atmosphere,customer service is first class, great food. Not sure if you need to...

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1Thank Diane I
DaVincisHotel, Sales & Marketing Manager at Waterfoot Hotel, responded to this review

Dear Diane, Thank you for the 5 star review and for taking the time to share your recent experience on this forum. I am delighted to read that all aspects of your dining experience impressed you and I will be sure to pass on your kind words to the team. We look forward to welcoming you and your family back...

Newcastle, Australia
Reviewed 4 weeks ago via mobile

The waterfoot hotel has interesting modern decor. It is comfortable and clean with spacious rooms. The restaurant is modern and the bar was well equipped. I enjoyed my one night stay at the hotel and would recommended to others staying in Londonderry/Derry.

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Thank Kirsten M
DaVincisHotel, Sales & Marketing Manager at Waterfoot Hotel, responded to this review

Dear Kirsten, Thank you very much for your lovely comments about our hotel. It is always a pleasure to read such positive feedback. We look forward to welcoming you back again soon to Waterfoot Hotel. Best wishes, Natasha O'Hea Sales & Marketing Manager

Reviewed 4 weeks ago via mobile

I stayed in the Waterfoot with my elderly mother while we visited friends and had a shopping trip. The staff looked after our every need, they were very friendly and very attent. I can't fault it. I will definately stay here again.

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Thank Carmel V
DaVincisHotel, Sales & Marketing Manager at Waterfoot Hotel, responded to this review

Dear Carmel, Thank you for the 5 star review and for taking the time to share your experience on this forum. I am pleased to read that you and your mother had an enjoyable stay and I will be sure to pass on your kind words to the team. We look forward to welcoming you both back again soon to...

Reviewed 12 December 2016 via mobile

Can't fault the santa Sunday experience 10/10 Excellent service very friendly And family orientated 100% service with a smile friendly and happy atmosphere They should give their Micky mouse a good xmas bonus

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Thank Skindoggdog
DaVincisHotel, Sales & Marketing Manager at Waterfoot Hotel, responded to this review

Dear Customer, Thank you for excellent review. I am delighted to read that you and your family had such an enjoyable 'Santa Sunday' experience. I will be sure to pass on your great feedback to 'Mickey Mouse' and the rest of Waterfoot Hotel Team. We look forward to welcoming you and your family back again soon to Waterfoot Hotel. Many...

Reviewed 12 December 2016 via mobile

Our go to venue as we have never had a bad meal. Food and service excellent as always and love the cocktails, the new Christmas ones are really good. I can thoroughly recommend the Waterfoot should it be for a quiet couples meal or a larger group.

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Thank Janice P
DaVincisHotel, Sales & Marketing Manager at Waterfoot Hotel, responded to this review

Dear Janice, Thank you for taking the time to share your experiences on this forum. It is always so encouraging to receive positive feedback from a loyal customer. I am pleased that you enjoy dining with us at the Waterfoot Hotel and I will be sure to pass on your compliments to Shaun our Bar Manager and his team on...

Auckland Region, New Zealand
Reviewed 10 December 2016

Very nice room; comfortable, clean and well appointed. Slightly out of town on foot, but no problem if you have a car. I had dinner in the restaurant, and being on my own was seated at a small table tucked around a corner. I felt that I became invisible there and the wait staff seemed to forget me a couple...

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Helpful?
Thank Bernadette C
DaVincisHotel, Sales & Marketing Manager at Waterfoot Hotel, responded to this review

Dear Bernadette, Thank you for feedback and for taking the time to share it on this forum. I am pleased you had an enjoyable stay. I am disappointed to read that you felt our restaurant staff didn't check on you during your dining experience and I have passed on this feedback to our team. We look forward to welcoming you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Multilingual Staff
Official Description (provided by the hotel)
Opened in July 2009, the Waterfoot Hotel is perfectly located under 3 miles from the City Centre and only 6 miles from Derry City Airport. Only 10 minutes walk from the hotel, the fabulous peace bridge allows easy access to the heart of Derry City. Ample free parking with free taxi transfer to city centre offered to all hotel guests. The stylish and elegantly presented hotel has 44 bedrooms, leading edge conference and banqueting facilities, a contemporary restaurant and wine bar as well as a traditional intimate snug bar. The Waterfoot Hotel is the ideal location for weddings, private functions, conferences and meetings. With modern decor throughout and friendly staff a great experience is guaranteed. ... more   less 

Additional Information about Waterfoot Hotel

Address: 14 Clooney Road | 14 Clooney Road, Derry BT47 6TB, Northern Ireland
Region: United Kingdom > Northern Ireland > County Londonderry > Derry
Price Range: $72 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Waterfoot Hotel 3*
Number of rooms: 44
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Also Known As:
Waterfoot Hotel Derry, Northern Ireland
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Questions & Answers

Here's what travellers have asked, with answers from Waterfoot Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Didn't stay over”
 of 5 bubbles 345sheilam, 15 Nov 2016 | Read review
“Ambassador Suite 1 is awesome, Room 102 not too bad either!!”
 of 5 bubbles Martysip, 3 Nov 2016 | Read review
“if not travelling for a wedding just check you are not too close to the wedding venue as this could pose a problem with noise at night”
 of 5 bubbles arnoldino, 29 Oct 2016 | Read review
“There are no good rooms if there is a wedding reception at this venue.”
 of 5 bubbles ifiwereu, 11 Oct 2016 | Read review
“Ask if there is a wedding on and make sure your room is not near it.”
 of 5 bubbles 479kathyw, 11 Oct 2016 | Read review
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