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Check in was efficient and polite. The room was on the ground floor, nicely furnished but very dark as the window had a screen cover as it faced a walkway area between buildings. I would not accept this room again as the outlook was non existent and the room felt dark and depressing, the bathroom was however beautiful apart from lack of lay down area around the wash hand basin. Addition of a makeup mirror was a nice touch. Car parking was also difficult as renovations were taking place in the back car park and street parking is limited nearby.
Excellent evening in relaxing surroundings with superb food and wine.The service was first class from caring staff and no request appeared to be too much. Well done to all and we will be back again very soon.
My friend and I took another friend for a birthday lunch today. One of our party has severe mobility problems. The staff could not have been more helpful and accommodating. They were discrete and didn't make a fuss but made sure our friend was looked after. Just how you want to be treated. I can't praise them highly enough. We ate in the bar. Food was good and the service was excellent. This is a really lovely place to go. Great mobility access.
This is a beautifully renovated townhouse hotel which puts customer service at the fore. The hotel has been renovated to a very high degree and all of the fixtures and fittings are exceptionally good. The food in the restaraunt is too a very high level and breakfast is very good but the main thing that impressed me was the friendliness of the staff, they will happily accommodate most requests but most importantly they do it with a smile, even passing staff members in the hall way every one of them will great you and ensure you are taken care off. Very impressive hotel.
Superb hotel! My hubby surprised me for my 40th. Stayed for 1 night in the Chester suite and I did not want to come back home!!! Beautiful, spotless clean, romantic, relaxing Will definitely be back again.
Response from PhilippaN54 | Property representative |
We are located a 20minute walk from the city centre. Alternatively we are situated on the main bus route, details of which you can gain from Reception who would also be happy to arrange a taxi if needed