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The Palace Hotel

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Traveller (41)
Room & Suite (37)
Dining (5)
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Overview
  • Excellent11%
  • Very good23%
  • Average30%
  • Poor15%
  • Terrible21%
27 May 2017
“Central but that's as good as it gets ”
1 May 2017
“Basic but central”
Wifi
Non-Smoking Rooms
Family Rooms
Free Parking
Breakfast included
Pool
3 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (122)
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31 - 35 of 117 reviews
Reviewed 2 August 2015

Room was tiny..mattress hard as a rock, bumpy, and very uncomfortable. Internet useless. Staff not knowledgeable about town or very helpful. Bathroom clean but peeling wallpaper, broken shower door. Only good thing was great view over the harbor, but not worth it, given the uncomfortable...More

1  Thank eileen w
Response from ManagerOban, Manager at The Palace HotelResponded 3 August 2015

We are sorry that you did not enjoy your stay with us. While the room is small it has high power heating, double glazing, satellite television, etc. As for the internet this seems very strange as the room has a router, ethernet connection and 3g...More

Reviewed 17 July 2015 via mobile

Was a bit sceptic staying at the hotel because of the reviews. Very helpful lady checking us in as we arrived late. One room was nicely refurbished. It was clean. Good location just in the town centre. Breakfast is not included but they have a...More

Thank Jan Rudi P
Response from ManagerOban, Manager at The Palace HotelResponded 19 July 2015

Thank you for the kind words regarding your stay. The owner herself stayed up to let you into the hotel despite arriving several hours after our latest check in time. We are sorry that you did not see the notices advising guests on how to...More

Reviewed 5 July 2015

We actually really liked this place. It was in a FANTASTIC location, however parking was not available through the hotel so you will have to pay for street parking if it is not after 6pm. This place is not wheelchair friendly as there is no...More

Thank Branyou
Response from ManagerOban, Manager at The Palace HotelResponded 4 December 2015

Thank you for your kind words. While the hotel has no private parking we are fortunate that there are several car parks nearby and that the ferry terminal, stain station and bus stops are all within a short walk. We are glad that you enjoyed...More

Reviewed 25 May 2015

I live on the Isle of Mull and got marooned in Oban as the ferries were cancelled. Needed to have a hotel near the pier as I injured my leg and found walking quite difficult. Tried usual hotels but they were full. On entering The...More

1  Thank SheelaghStill
Response from ManagerOban, Manager at The Palace HotelResponded 26 June 2015

We are disappointed to receive this review. Despite having very limited availability on the date in question we managed to provide one of our lowest rooms to someone who seemed to have difficulty walking. Assistance was offered with luggage and advice was given on how...More

Reviewed 21 May 2015

The first thing U'll notice when U get to reception desk is the overpowering smell of cats' urine. I didn't even think of having breakfast because of the smell in the dining room. The whole place could badly do with a face lift or maybe...More

2  Thank Henro09
Response from ManagerOban, Manager at The Palace HotelResponded 23 May 2015

We are rather perplaxed by this review. The guests had booked a cheap non refundable offer through a travel agent then cancelled before arrival claiming that the agent had offered them free cancellations. The guests did not reinstate the booking with the travel agent but...More

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About
Details
Price range
US$90 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$90 - US$206 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (41)
Room & Suite (37)
Dining (5)
Questions & Answers
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peter c
24 June 2016|
Answer
Response from ManagerOban | Property representative |
Thank you for your message. Unfortunately there is no lift in The Palace Hotel. Most of our bedrooms are on the 2nd, 3rd and 4th floors - there are roughly 100 steps to the top floor. There is no private parking. The... More
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Room Tips
"Ask for a room facing the front"
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"Ask at least for a newly refurbished room"
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"The bedrooms are upstairs."
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"Ask for a room with a view"
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