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All reviews aston hotel crichton church university campus easterbrook hall executive room modern extension on arrival hotel is situated beautiful grounds lovely location buffet style restaurant staff old building sat nav reception staff the ground floor first class
Had 2 nights in this hotel. The room was clean and fresh. King size bed was fabulous. The staff are very friendly and helpful especially Robyn and Debbie. Breakfast was great and so was evening meal. All waitresses very attentive. Thank you for a lovely...More
Stayed two nights on the breakfast and evening meal deal ,fantastic value
From booking in we were made to feel so welcome ,staff do value customers here
Our room was large and comfortable with everything you need ,hairdryer ,iron ,toiletries
Bed and pillows comfortable as...More
Thank Angela A
Response from HI_Milligan, General Manager at Holiday Inn DumfriesResponded October 6, 2018
Thank you for posting such a great review - however, I am concerned to learn of your experience during breakfast. Breakfast is one of the most important meals that the team need to get right so it is disappointing to read that this...More
The best thing about this hotel is the friendly staff who work under difficult constraints. Despite visiting this hotel many times, I have never witnessed adequate waiting staff in the bar/restaurant area and our latest visit was no different. Tables were left uncleared and we...More
Thank Amanda D
Response from IHGService, Guest Relations Manager at Holiday Inn DumfriesResponded 1 week ago
Hi Amanda D,
Thank you for your review and for staying with us. While we are glad to hear the highlight of your stay was our friendly staff, we are disappointed to hear your stay was marred by the overall cleanliness of your room and...More
Stayed here for the first time,and found staff friendly.Room was very good with all modern facilities,especially for those with disabilities,Menu offered in the Brasserie was limited but adequate,Service was a bit slow and somewhat amateurish but added to the experience,they were rather busy! Would certainly...More
We stopped in Dumfries for the night and stayed here at this hotel.
Check in was prompt and friendly enough. Room is okay and comfortable.
What gets me is ( although I know is just a little detail ) is how Housekeeping would just leave...More
Response from IHGService, Guest Relations Manager at Holiday Inn DumfriesResponded 2 weeks ago
Hello David I,
Thank you for your feedback regarding your stay at Holiday Inn Dumfries, UK. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room, and check in experience.