Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Just around the corner from Calton Hill, the 4-star Apex Waterloo Place hotel epitomises luxury living in the heart of Edinburgh. With a stylish spa, swimming pool, restaurant, sumptuous rooms, and elegant suites, all with free WiFi, an Apex adventure awaits. Find yourself relaxing in your room with a comfy bed, flat screen TV and spacious en suite with a bath, walk-in shower, and Antipodes organic toiletries to help you stay green whilst you stay clean. The mini fridge and air conditioning will keep things fresh and some rooms have a Nespresso Coffee machine so you can make yourself at home. Cots and highchairs are available on request. With lots to choose from, book in for a relaxing spa treatment and unwind in the fitness and wellness facilities including a swimming pool with contemporary poolside seating, sauna, and steam room. If you’d rather sweat it out another way, head to the fitness suite – great for working up an appetite… Serving traditional Scottish cuisine, take delight in every bite at the award-winning Elliot’s restaurant. With elegant Georgian features and a grand fireplace, the bright, airy bar offers a range of fine wines and quality spirits. Situated in Edinburgh’s Old Town, just off Princes Street, the hotel is 550 yards from the historical Royal Mile. Plus, it’s just a 5minute walk to Edinburgh Waverley Railway Station and 15 minutes on foot from Edinburgh Castle.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Green
Languages Spoken
English
Location
23-27 Waterloo Place, Edinburgh EH1 3BG Scotland
Apex Waterloo Place Hotel
4.5 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Apex Waterloo Place Hotel garners mixed reviews on its value, with guests divided over its pricing versus offered amenities and location. The central setting is widely lauded, providing easy access to attractions despite occasional disruptions. While the amenities, including a praised spa and thoughtful complimentary items, receive recognition, calls for improvement in breakfast and gym facilities persist.
Cleanliness stands out as a strong point, with numerous guests impressed by the tidy rooms. Service quality and room comfort are generally well-regarded, though experiences of inconsistency surface. Noise levels vary, with the higher floors offering a quieter stay.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Noise level
Mixed
Service
Inconsistent
Amenities
Well-appointed
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Said too early for a room initially but we’re an apex insider and then said actually we have one available but internal view - weren’t bothered as wanted a quiet room and good sleep! Was upgrades available but sold out for our room type! Late check out of 12pm for insiders a bonus too! Rooms had tea/coffee making, biscuits, hot chocolate, fridge with cold water in, rubber duck, shampoo/conditioner/shower gel etc TV a good size
Leisure facilities were great, nice pool, sauna, steam room could do with a clock in pool area tho! U need ÂŁ1 coin for lockers, your room key to access spa, I would recommend bringing flip flops for sauna floor and getting up steps to pool as slippery, spa had a water fountain but I struggled to work this! fresh fruit on way out too, also has a small gym, spa treatment rooms etc
Hotel has had refurb looks nice and modern but restaurant breakfast not as good as previous years, eggs in breakfast hard maybe should’ve sent it back but bacon sandwich good, much smaller continental selection this time but don’t think breakfast here is worth 16-18 pounds
We will return again in future but have second thoughts about the breakfast
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Â Breakfast not worth the price! Quiet rooms have internal views! Leisure facilities nice
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Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded Dec 10, 2024
Dear Guest, Thank you for taking the time to share your detailed feedback following your recent stay at Apex Waterloo Place. I’m delighted to hear that you enjoyed your visit, especially the leisure facilities and the comfort of your room. I apologize for the initial confusion regarding your room availability. As an Apex Insider, your loyalty is highly valued, and I’m glad we could accommodate your request for a quiet room. It’s great to know that you appreciated the late check-out benefit and the in-room amenities. Your comments about the leisure facilities are very helpful. We’ll certainly consider adding a clock in the pool area and will look into making the sauna floor and pool steps safer. I’m sorry to hear that the breakfast did not meet your expectations this time. We strive to offer a high-quality dining experience, and your feedback about the eggs and the continental selection will be shared with our culinary team for improvement. We look forward to welcoming you back in the future and hope to provide an even better experience next time. If there’s anything specific we can do to make your next stay more enjoyable, please let us know. Warm regards, Amnesty Igbinedion Night Manager, Apex Waterloo Place Hotel.
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With a great location, you can easily reach everything within walking distance. The hotel''s elevator offers easy access through to the train station. The rooms are spacious and spacious, the bathroom is spotless and quite spacious, the shower is in a separate section, and if you're on 10 floors like us, you''re rewarded with a great view. If you choose a full breakfast, you can enjoy a nice menu alternative. Their staff is very attentive and helpful.
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Date of stay: September 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Relaxing bar, great restaurant with 1st class breakfast, simple check in process and a takeaway breakfast on the last morning when we had to get a very early train. Location is excellent and the pool was really enjoyed by my daughter. The family room was big and WiFi was reliable. Now for the own goals. A spa hotel that runs out of towels with staff commenting that “this happens all the time” - easy to sort. The safe did not work on arrival, but this was fixed via feedback on a survey I was sent whilst out shopping - this wasn’t a big issue for me and I really liked the survey. The main issue was with the smell from the sink in our bathroom. The staff who were attending to our room knew this was an issue as they kept putting the plug back in to stop the smell coming back out after they had serviced the room. So, I saw no need to raise what was already a know issue choosing to be ignored. I felt sorry when I left and raised it with reception as they had nothing they could feed back. They asked why I did not raise the issue and I simply stated, because you already know about the issue and on a two day break i did not want to lose any time changing rooms. I explained that that the u-bend and attached pipe was most likely blocked and needed cleaning. Not the most pleasant job, but if not done soon - when the weather warms up the smell will get a lot worse. We applied the same solution as the people servicing the room, just put the plug in. This misses the point that they knew about the issue and choose not to do anything about it before our arrival as paying customers. Last own goal, the hotel looks good front the front and gets better as you walk in and see the bar and restaurant, but when you walk round the corner and see that sellotape is holding the lift button together it plants doubt in the mind. Any other floor and only 20% of customers would see it, but on the main floor 100% of customers can see it. All the above could easily be fixed with a more proactive approach. Honestly wanted to give this a 5/5, but I can’t and I know others with a smell like the one we had would be far more critical.
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Review collected in partnership with this hotel
Date of stay: February 2025
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 3 weeks ago
Dear Noel, Thank you for your detailed feedback. I’m glad you enjoyed many aspects of your stay, including our bar, breakfast, and pool. I apologize for the issues you encountered, such as the towel shortage, the smell from the sink, and the lift button condition. We are taking steps to address these concerns promptly. Your feedback about the safe and the proactive approach of our survey is valuable, and I’m glad to hear that this was resolved quickly for you. We strive to provide a seamless experience for our guests, and your comments will help us improve. Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide you with the flawless experience you deserve. Warm regards, Amnesty Igbinedion Night Manager, Apex Waterloo Place Hotel
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This hotel has a good location in the New Town, right next to Calton Hill, a short walk to the train station, and walking distance to the sights of the New Town and Old Town. Reception is on the fifth floor, which is street level on that side of the hotel.
Our experience was a mixed bag. My friend and I booked a City Twin room with two twin beds. When we arrived, I asked if the room had a walk-in shower, and they switched us to an accessible room with two twin beds on the third floor (two levels below reception), the only room type with a walk-in shower instead of a combined tub/shower with a high tub wall. The room size was adequate, with a desk area and two chairs. There was no dedicated luggage space, but we asked for two portable luggage racks, which were quickly delivered. The problem was, there was no cell phone service in the room (although the hotel Wi-Fi worked fine).
I asked about moving to a room on a higher floor, which they were able to accommodate the next day. The second room was on the sixth floor, in the same line as the first room. Same configuration, but only one chair, not two. At least I got some cell service, but only one or two bars, so it was better but not great. I think the problem was caused by the location of the rooms in the interior of the hotel, because cell service was good in the fifth floor reception area and the seventh floor breakfast area.
The breakfast buffet had a decent variety of hot and cold items, and the staff were friendly and helpful. However, the hot food, coffee, and hot water for tea were never hot.
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Date of stay: June 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded Jul 5, 2024
It's wonderful to hear that you found our hotel's location convenient and enjoyed exploring Edinburgh's New Town and Old Town from here. We appreciate your detailed feedback regarding your stay. I'm glad we could accommodate your request for a room with a walk-in shower and move you to a higher floor for better cell service. I apologize for any inconvenience caused by the cell service issue in the initial rooms. Your observations about the room configurations and amenities are duly noted, and we will review these aspects to ensure a more consistent experience for our guests. Thank you for your compliments on our breakfast buffet and our friendly staff. We value your feedback on the temperature of the hot food and beverages, and we'll address this to improve for future stays. We hope you had a pleasant overall experience with us, and we look forward to welcoming you back for an even better stay in the future. Warm regards, George Miliaras Front Desk Duty Manager
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The location of the hotel is ideal for the new town and is very close to Waverley station. The hotel has lovely rooms and a nice reception area with a small bar. The breakfast/dining area looked nice but we did not use this. The actual room was very nice, modern and clear with a lovely large bathroom with a walk in shower and large free standing bath, the bed was really big as was the tv for a hotel room. We were on the top floor at the back of the property and had 3 velux style windows with pull down blackout blinds, you could open the windows a little but it was very noisy if you left them open as the hotel backs onto a very busy road and shopping centre. Overall we were pleased with the whole hotel and room however, I would only book if we managed to get the same money off deal via booking.com that we did this time ÂŁ160 per night is still expensive in my opinion but without the money off it would have cost over ÂŁ200! Which would have been bad value.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded Oct 21, 2024
Dear Guest, Thank you for your detailed review and positive rating! We’re glad to hear that you enjoyed our ideal location, lovely rooms, and nice reception area. It’s great to know that you appreciated the modern room, large bathroom, and comfortable bed. We apologize for any noise inconvenience due to the busy road and shopping centre. We understand your concerns about the pricing and are pleased you found value with the deal you received. We hope to welcome you back to Apex Waterloo Place Hotel in the future! Best regards, Amnesty Igbinedion | Assistant Night Manager, Apex Waterloo Place Hotel.
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I recently stayed at the Apex Waterloo Place Hotel and unfortunately had a mixed experience. The hotel is undergoing some renovations so they had a make shift reception desk set up in the bar area. Upon arrival, the duty manager started the check in process and immediately started having technical issues with the computer which made the process painfully slow. Notably was the lack of eye contact or smile throughout this process as she was more concerned with the computer than giving us a warm welcome therefore this left a poor first impression. We were then told to wait in the restaurant whilst she went to check on our room as it was showing that it was occupied on the system. It was, so we had to wait again for a new room to be issued. Once we got new cards we went to room 719. The room itself was disappointing. It felt below average for a hotel of this standard. There was a long hair on the bed, which was off-putting, and the fan in the room was noisy, making it difficult to relax. Additionally, the decorative pillows had stains, and the grout in the bathroom had visible black mould, further adding to the lack of cleanliness. The bed itself was cheap, bouncy and springy. It dipped in the middle which didn’t make for a pleasant sleep and for $550CAD or £300 per night, this was in my opinion unacceptable. My husband mentioned our disappointment to the manager but didn’t want to spend more time on the matter as we wanted to enjoy our one night in Edinburgh. When we arrived back to the hotel, a letter had been posted under the door advising us that our bed linens had been changed and a 15% discount would be given. An appreciated offer but one that missed the mark in our opinion.
That being said, the hotel's location is its saving grace. Situated at the bottom of Princess Street and just a 5-minute walk from the train station, it’s incredibly convenient for exploring Edinburgh. Despite the great location, the overall experience left much to be desired. Definitely not a 4* hotel and I hope improvements are made in the future.
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Date of stay: September 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded Sep 25, 2024
Dear Bo G, Thank you for sharing your detailed feedback. I sincerely apologize for the issues you encountered during your stay, from the check-in process to the condition of your room. I understand how these experiences can impact your overall impression of our hotel, and I regret that we fell short of your expectations. We are currently undergoing renovations, and I apologize for any inconvenience this caused. I will address the technical issues and ensure our staff provides a warm and welcoming experience for all guests. Your comments about the room cleanliness and comfort are concerning, and we will take immediate action to rectify these issues. I appreciate your feedback regarding the bed linens and the discount offered. While we hoped to make amends, we understand it did not fully address your concerns. We are committed to improving our services and facilities to provide a better experience for our guests. Thank you for highlighting the positive aspects of our location. I hope to have the opportunity to welcome you back in the future and provide you with a much-improved stay. If you have any further suggestions or concerns, please do not hesitate to let us know. Best regards,
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Excellent hotel. Nice and central, rooms were nice and clean and breakfast was well stocked and fresh. Staff were all extremely pleasant. Check in is 2:30 we arrived about 2:15 and were given free drinks in the bar while we waited on our room. Bed was very comfortable and we had a good sleep. The box of Chocolates in room on arrival was only ÂŁ5 extra and is a nice touch as was presented along with the towels and rubber duck on the bed, and was a pleasent surprise for my wife. There is a handy shortcut worth knowing about from Waverly. Take the Calton Road exit and when you come down the stairs off the bridge, cross the road and head to the left under the archway and about 50- 100 yards or so along there is a side entrance to the hotel. Buzz in and take the elevator to floor 5 which is were the reception is.
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Date of stay: February 2025Trip type: Travelled as a couple
Room Tip:Â There is a handy shortcut worth knowing about from Waverly. Take the Calton Road exit and when...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 3 weeks ago
Dear Guest, Thank you for your fantastic review and perfect rating! We’re thrilled you enjoyed your stay, found our location convenient, and appreciated the clean rooms and fresh breakfast. It’s great to hear our staff made a positive impression and that you liked the complimentary drinks and special touches in your room. Thank you for sharing the handy shortcut from Waverly. We look forward to welcoming you back soon! Warm regards, Amnesty Igbinedion Night Manager, Apex Waterloo Place Hotel
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There was lukewarm water for shower and bath. Not hot at all. Told front desk they said that it might be due to other people using the hot water at the same time. And they would sent someone to check. Did not resolve the problem. Don't know if anyone checked. Had a shower on Thursday, Friday had one in morning, one at evening before we went out, tried to have a bathroom on Friday which was not possible at all the bathroom temperature was more for a baby and they would still be cold. So tried to have a shower still lukewarm. Saturday morning tried to have a shower and that was still lukewarm had the shower temperature on full beyond safe temperature still lukewarm
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Review collected in partnership with this hotel
Date of stay: February 2025
Value
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded 3 weeks ago
Dear michael942025, Thank you for sharing your feedback with us. I sincerely apologize for the inconvenience you experienced with the lukewarm water during your stay. This is certainly not the standard we strive to uphold. I understand how frustrating it must have been, especially when the issue persisted despite reporting it to the front desk. Please rest assured that we are addressing this matter with our maintenance team to ensure it is resolved promptly and does not happen again in the future. We value your patronage and hope you will give us another opportunity to provide you with the exceptional experience you deserve. If you decide to stay with us again, please contact us directly, and we will ensure your stay is comfortable and enjoyable. Thank you for bringing this to our attention. Best regards
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Our room was bright and clean, with a large TV screen calibrated to watch from the bed. A desk that can function as a vanity with the middle that can be lowered flat or can prop up with a mirror. Shelves and drawers in the closets. We had three rather large windows that opened. Little sheets of notepaper; loads of outlets. We had a standard room, and, even though the room itself was not extravagant, small touches made it feel like luxury: big bottle of Belu filtered water in the fridge, along with small containers of milk for coffee; four glass beverage cups; nice reusable coasters; decent artwork on the wall. Also, the rooms were well-designed; everything was within reach and we never bumped into anything.
Of the five hotels we stayed at on this trip to Scotland, this was the only one with a bright, well-lit room, and also the only one that had a desk chair you could adjust to the right height for doing work on a laptop.
The bathroom was large and well lit. Antipodes brand amenities: soap, body wash, shampoo, conditioner, lotion. We had a shower and a bathtub; washcloths (not provided at the other hotels we stayed at), a rubber bath mat.
The breakfast is sort of average; I’d try Society, a few doors down. Also for lunch or dinner, Howie’s, a few doors up is good.
The service at the hotel was exemplary: housekeeping did a thorough job; reception desk staff were friendly, helpful, and efficient for the two issues we needed help with (adding an extra night’s stay when our current room was booked, and assistance after I had an accident outside the hotel). Furthermore, this must be one of the best-designed, most comfortable hotel rooms (including bathroom) that I’ve stayed in – and for a standard room that is something.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded Jun 12, 2024
Thank you so much for taking the time to share your detailed feedback about your recent stay with us at Apex Waterloo Place Hotel. We're thrilled to hear that you had such a positive experience and that our room amenities, cleanliness, and service met your expectations. It's wonderful to know that you found our room to be bright, well-lit, and thoughtfully designed, with convenient features like the desk chair adjustable for laptop work. We're delighted that you appreciated the little touches of luxury, such as the Belu filtered water, glass beverage cups, and Antipodes brand amenities in the bathroom. We're also pleased to hear that you found our staff to be friendly, helpful, and efficient, and that they were able to assist you promptly with any requests or issues that arose during your stay. Your recommendations for dining options nearby are greatly appreciated, and we're glad to hear that you enjoyed exploring the local area. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back to Apex Waterloo Place Hotel in the future! Warm regards, George Miliaras Front Desk Duty Manager Apex Waterloo Place Hotel
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We spent 3 nights and had a room right at the top of the hotel with a great view. Despite the location, it was very quiet. The room was comfortable with a kettle, Nespresso machine and a large glass bottle of filtered water in the fridge instead of the small plastic ones. Bed was very comfortable and there was plenty of hot water and towels in te bathroom. All the staff in the hotel were friendly and welcoming. In the dining room at breakfast and the one night we ate in, the staff there went out of their way to look after us and were extremely professional without being formal.
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Review collected in partnership with this hotel
Date of stay: November 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Apex Hotels, Guest Services / Front Office at Apex Waterloo Place Hotel
Responded Nov 24, 2023
Thank you for choosing to stay with us at Apex Waterloo Place Hotel and for taking the time to share such a detailed and positive review of your experience. We're delighted to hear that your top-floor room provided both a great view and a quiet environment. It's our aim to ensure that every aspect of our guests' stay is comfortable and enjoyable, and I'm glad to know that the amenities, including the Nespresso machine and the eco-friendly approach with the large glass bottle of water, added to your satisfaction. Hearing that you found the bed comfortable and the bathroom well-equipped is particularly pleasing. We understand how these aspects significantly contribute to the overall experience of a stay. Your kind words regarding the friendliness and professionalism of our staff are truly appreciated. Our team is dedicated to providing a warm, welcoming, and attentive service, and it's heartening to know that this was evident to you throughout your stay, especially in the dining room. If there is anything we could have done to make your stay even more special, or if you have any suggestions for your future visits, please don't hesitate to let us know. We look forward to the opportunity to welcome you back to Apex Waterloo Place Hotel for another delightful visit. Warm regards, George Miliaras Front Desk Duty Manager Apex Waterloo Place Hotel
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Dear Guest,
Thank you for your patience, and please accept our sincere apologies for the delay in responding to your inquiry. We have recently experienced a higher volume of inquiries than usual, which has caused a delay in our responses. We appreciate your understanding.
We would be delighted to assist you with your request. You are more than welcome to leave one piece of luggage in our luggage storage during your 3-day trip between stays. Our front desk team will ensure your belongings are securely stored and ready for you upon your return.
If you have any further questions or need additional assistance, please do not hesitate to reach out. We look forward to welcoming you soon.
Warm regards,
Apex Waterloo Place Reception
Saltcoats, United Kingdom28 contributions8 helpful votes
"There is a handy shortcut worth knowing about from Waverly. Take the Calton Road exit and when you come down the stairs off the bridge, cross the road and head to the left u"
There are more places to choose from in the Edinburgh area.
PRICE RANGE
C$177 - C$498 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
apex waterloo place edinburgh, hotel apex waterloo place
LOCATION
United KingdomScotlandEdinburghBroughton & Calton
NUMBER OF ROOMS
184
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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