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Waldorf Astoria Edinburgh - The Caledonian

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#54 of 150 Hotels in Edinburgh
Certificate of Excellence
GreenLeadersSilver level
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Waldorf Astoria Edinburgh - The Caledonian
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3,294 Reviews from our TripAdvisor Community

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There are newer reviews for Waldorf Astoria Edinburgh - The Caledonian
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Showing 3,065: English reviews
Reviewed 23 October 2016 via mobile

We have just finished a tour of Scotland and one of our stops was Edinburgh. I have to admit, beside the hotel being one of the landmarks it would need some refurb but it compensated with it's service. All the staff was up to the mark and special thans for Lorendo fom dinner and Attilla from brakfast. You guys made...

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Helpful?
Thank jj010texas
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear jj010texas, Many thanks for sharing your wonderful feedback of your recent stay with us. It is delightful to read that you thoroughly enjoyed your stay and your highlight of some of our team is greatly appreciated. I will be sure to share your review with them and I know they will be thrilled. Looking forward to welcoming you back...

Seattle, Washington
Reviewed 23 October 2016

Having come from the London Langham Hotel, perhaps I was a bit spoiled. I booked this hotel through AMEX FHR. Granted, it was less expensive than the Langham in what seems like a touristy city (Edinburgh). I was upgraded to a king room, which was - indeed - much larger than probably some of the other rooms. However, maintenance is...

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Helpful?
Thank Dressagegirl73
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Dressagegirl73, Thank you for taking the time to provide feedback on your recent visit. I sincerely apologise for the maintenance issues which you mention in your room. We are constantly upgrading our product offering so please rest assured that we take such feedback very seriously. I am delighted that my colleague was able to assist with finding a venue...

Annapolis, Maryland
Reviewed 22 October 2016 via mobile

The Waldorf-Astoria Caledonia has 5 star facilities but service is 3 star at best. To command the 5 star premium the Caledonia needs to follow through on the little things that make a difference. We had at least 3 incidents during our stay where the hotel staff promised to fix minor issues on what seemed to be very basic hotel...

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Helpful?
Thank John F
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear John F, Thank you for sharing your feedback with us. I am greatly disappointed to read of your experience with us. I sincerely apologise that the incidents you mentioned were not resolved in a timely manner. I shall certainly highlight this to our Reception Manager for immediate investigation. I am delighted to read that you were appreciative of the...

Bangor, United Kingdom
Reviewed 20 October 2016 via mobile

Fantastic view of castle at night, very comfortable beds and surroundings. Food fabulous both evening and at breakfast. Staff couldn't do enough to help us when we required assistance. Will be back for sure.

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Helpful?
Thank Sheila W
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Sheila W, I am delighted that you took the time to share your experience with your fellow travellers and I am even more delighted that you chose our hotel for your recent stay in Edinburgh. Please do come back soon and thank you once more for your kind words which I will be sure to share with the team....

Dublin, Ireland
Reviewed 20 October 2016

I had booked this hotel as part of a surprise trip for my girlfriend's birthday & had a disappointing experience for a few reasons. I had booked the hotel for the old world feel to it which I felt appropriate for a stay in Edinburgh but also for the quality that the brand is synonymous with. The SPA facilities were...

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Helpful?
4Thank Ben G
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Ben G, Thank you for taking the time to share your comments of your recent stay with us however I am greatly disappointed to read of your dissatisfaction during your visit. I apologise for the pitfalls in our service that you experienced and can assure you that this is not the level of service that we are renowned for....

Marbella, Spain
Reviewed 19 October 2016 via mobile

Love this hotel It's great to come and relax with a nice glass of wine Really good service and lovely staff Well presented hotel with beautiful decor Lovely little bowls of nibbles presented with our wine Such a lovely hotel always a pleasure to visit

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Helpful?
Thank Bevfly
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear Bevfly, Thank you very much for your patronage and excellent feedback. It is wonderful to read that you enjoyed every aspect of your stay and it was a great pleasure to have had you here with us. I look forward to welcoming you back again for another memorable experience. Please be sure to book directly through our website for...

São Paulo, SP
Reviewed 19 October 2016

The hotel is classic in Edimburgh. They offer a fantastic breakfast buffet and amazing service.The lobby bar is charming and I strongly recomend you have a drink there. Be carefull with the standard rooms, that can be quite small and still expensive.

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Helpful?
Thank itobias
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear itobias, Many thanks for your recent stay and for sharing your wonderful feedback which is delightful to read. I am thrilled that you enjoyed your stay and I do hope you will return to visit us again soon. Please be sure to book directly through our website for the best deals and exclusive offers. Best regards, Dale MacPhee General...

Stirling, Scotland
Reviewed 19 October 2016

We stayed here for 1 night last week having stayed a few times over teh last few decades but never since it became a Waldorf. We had a quite shabby room in a particularly dingy corridor with a damp smell. We were only here for 1 night so put up with it. We had an early checkout at 5 am...

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1Thank LizzyW
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear LizzyW, Thank you for choosing us for your recent stay and for sharing your comments, although I am most disappointed to read that we did not exceed your expectations. I am sorry that you were not fully satisfied with your room and that you found our Peacock Alley lounge to be overpriced. I will be sharing your feedback to...

Oxford, United Kingdom
Reviewed 18 October 2016

There is nothing stunningly wrong with this hotel so I will not go below 3 stars. I am also conscious that my annoyances are related to the room I stayed in (464) so may not be in keeping with the whole hotel. I chose the room because it look spacious on the online check-in map and it is at the...

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Helpful?
Thank HotChilli99
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear HotChilli99, Thank you for your recent stay and for sharing your feedback. Guests' feedback is of the utmost importance to us and so please rest assured that we will be investigating all of the points you have raised in order to not only rectify issues but also ensure that they do not happen again. I appreciate that on this...

New York City, New York
Reviewed 18 October 2016 via mobile

Nothing wrong with this hotel, perfectly nice accommodations. Just a large, kind of corporate feeling hotel. Sort of the opposite of The Prestonfield, which is small, super unique, luxury hotel just outside City. Not a very fair comparison, but this place just seemed like a very serviceable, large, kind of faceless hotel. Rooms clean, service what you'd expect. Lobby bar...

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Helpful?
Thank HClowd
GMWAEdi, General Manager at Waldorf Astoria Edinburgh - The Caledonian, responded to this review

Dear HClowd, Thank you very much for sharing your comments with your fellow travellers. I am pleased that, overall, you enjoyed your stay with us however I am a little disappointed that we were unable to exceed your expectations. We take all guests' feedback very seriously however and your comments will be used constructively to further improve our services. I...

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Staying in West End

Neighbourhood Profile
West End
Prevailing winds meant that most cities that grew in industrial Britain had their most desirable neighbourhoods to the west – upwind of factory fumes. Edinburgh was no exception, with its wealthiest citizens settling in its West End and leaving behind grand Georgian townhouses, private gardens and genteel crescents. These backstreets remain as dignified and sleepy as ever, and most of the action here lies along the district’s busy main roads. Lothian Road connects to southern Edinburgh and harbors a vague entertainment district: three theatres and the city’s main indie cinema. All attract a select crowd, the sort who appreciate the Saturday Edinburgh’s Farmers’ Market around the corner. The West End’s other great thoroughfare, Shandwick Place, is dominated by trams trundling out to the suburbs and airport, and shoppers picking up last-minute items before hopping aboard.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
The Pompadour by Galvin
The Pompadour by Galvin
Cuisines: French, European, British, Scottish
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Waldorf Astoria Edinburgh - The Caledonian, or the "Caley" as it has become affectionately known among Edinburgh folk, was and still is the epitome of style and excellence. The large, rose-coloured Permian sandstone facade, quarried in Dumfries, dominates the skyline of the city's west end. The hotel has not only remained a focal point for more than one hundred years, but a symbol of the very best of Scottish hospitality. The Caley's pivotal position at the very heart of Edinburgh has always been its greatest asset. Created out of the 19th century railway boom, the five star hotel is looking to the future with confidence and pride in its ability to keep pace with the times. The hotel's reputation is as justified now as it was when the hotel first opened its doors in 1903. ... more   less 

Additional Information about Waldorf Astoria Edinburgh - The Caledonian

Address: Princes Street, Edinburgh EH1 2AB, Scotland (Formerly Caledonian Hilton Edinburgh Hotel)
Region: United Kingdom > Scotland > Edinburgh > West End
Price Range: $257 - $893 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Waldorf Astoria Edinburgh - The Caledonian 5*
Number of rooms: 241
Reservation Options:
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Also Known As:
Hilton International Edinburgh
Hilton Edinburgh
Edinburgh Hilton
Waldorf Astoria Edinburgh - The Caledonian Scotland
Hotel Style:
#4 Green Hotel in Edinburgh
#9 Spa Hotel in Edinburgh
#18 Family Hotel in Edinburgh
#30 Business Hotel in Edinburgh
#31 Luxury Hotel in Edinburgh
#33 Romantic Hotel in Edinburgh
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Questions & Answers

Here's what travellers have asked, with answers from Waldorf Astoria Edinburgh - The Caledonian staff and other travellers.
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Questions? Get answers from Waldorf Astoria Edinburgh - The Caledonian staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors will have a better view, either over the castle, or to the West of the city”
 of 5 bubbles Zarjaz, 26 Mar 2017 | Read review
“Ask for a room with view on Edinburgh Castle”
 of 5 bubbles christianv499, 23 Mar 2017 | Read review
“Avoid room 411”
 of 5 bubbles PatriciaB664, 21 Mar 2017 | Read review
“Room 324 offered excellent view”
 of 5 bubbles cazwill140364, 18 Mar 2017 | Read review
“ask for castle view”
 of 5 bubbles Lyns_mcd, 17 Mar 2017 | Read review
5 of 5