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Mercure Edinburgh City - Princes Street Hotel

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2,175 Reviews from our TripAdvisor Community

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Showing 1,848: English reviews
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Wigan, United Kingdom
Reviewed yesterday NEW

Review collected in partnership with Mercure Hotels
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Helpful?
Thank Vivienne B
London, United Kingdom
Reviewed 3 days ago NEW

We stayed one night at Mercure Hotel which is located at a wonderful location with view the castle It does not have onsite parking which is not indicated on the booking page! This was our first disappointment. The receptionist advised that as hotel guests we are entitled for a 20% at the train station parking (which is approx 2km) but...

Review collected in partnership with Accorhotels.com
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Thank Marton81
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our restaurant team, I would like to confirm that we are taking the appropriate measures to address your...

Yorkshire
Reviewed 3 days ago NEW

Ww've just had a 2 night stay at this hotel. The location is fantastic, close to the station, near many bus routes, shops and plenty of restaurants. We were lucky to get a view of the castle, gardens and Princes Street but it was noisy! As it was cool at nights it didn't bother us but I can imagine in...

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Helpful?
Thank chrissie21Yorkshire
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 5 days ago NEW

The room was large and comfortable despite the masculine business trip décor. The shower was not practical as it was fixed to the wall. The location is great for tourists 15 min walk from St Giles Cathedral and 5 min from train or bus station. Our room was on Princess street, so with the magnificent view of the old town...

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Helpful?
Thank almendruco
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

London, United Kingdom
Reviewed 6 days ago NEW

I always preferred to stay in an AccorHotel when possible and I am a member of its loyalty scheme (Gold status during the past year, Silver this current year). I have also been staying previously in this same Hotel and I had a great experience with a lovely room with Castle view. However this time I regret to say I...

Review collected in partnership with Accorhotels.com
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Thank evronluc
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest Many thanks for your feedback following your stay with us at Mercure Edinburgh City- Princes Street Hotel. I was very disappointed to read of your dissatisfaction as achieving and exceeding guest expectations is our aim. I am very sorry that we were unable to offer a free upgrade during your stay on this occasion the hotel was fully...

Reviewed 1 week ago via mobile

Stayed here for 2 nights over the Easter Bank Holiday weekend. The hotel is in a fab location handy for both the old and the new town. The reception staff on arrival were very pleasant. The breakfast was fab, lots of choice. The views from the dining room were great. We unfortunately got a room at the rear of the...

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Helpful?
Thank Sarah R
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I would like to confirm that we are taking the appropriate measures to address your concerns...

Reviewed 1 week ago via mobile

Old hotel rooms which were in dire need of renovation 20 years ago. For renovated rooms you have to pay another GBP 50 on the already steep rate. Single rooms can barely fit more than a single bed. No possibility to open windows in 7th floor. Full English breakfast is ok but no cheese or cold meats. Gets boring after...

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Helpful?
Thank AK_CPT
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you for your feedback. I was disappointed that your experience did not meet your expectations and I will pass your comments on to our team so that we can improve our services. Kind regards, James Fraser General Manager

Bishops Stortford, United Kingdom
Reviewed 1 week ago

The Hotel is conveniently situated between Jenner's Department Store and Marks and Spencer, opposite the Scott Memorial. Very convenient for Waverly Station, the Bus and Trams. it is also very close to the Castle and The Royal Mile, with all the Tourist Attractions. Checking in was very quick and efficient, after 2pm, If you arrive before 2pm, the staff will...

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Helpful?
Thank rphood2004
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, Thank you sincerely for this wonderful five star review of your recent stay with us. I am delighted that you enjoyed your time with us we look forward to welcoming you back when you are next in Edinburgh. Kind regards, James Fraser General Manager

Reviewed 1 week ago via mobile

That's what this hotel is all about. The location is fabulous, no doubt about it. The staff were genuinely friendly and smiley. I wish I had read the reviews beforehand and stipulated a castle view when booking. Our room overlooked the fire escape, which was reassuring from a safety point of view I suppose but wasn't exactly inspiring. Our twin...

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Helpful?
Thank Mary R
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

Reviewed 2 weeks ago via mobile

All i want to say is, it was clean and warm and that's all you need when visiting the city as you aren't in it for long. Shower could do with updating and they didn't have any fruit teas on offer but those are just minor.

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Helpful?
Thank Allister M
James F, General Manager at Mercure Edinburgh City - Princes Street Hotel, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services....

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Staying in Princes Street and Gardens

Neighbourhood Profile
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street is only half one, since buildings only line one side. But what they don’t say is how extraordinary the views are from Princes Street as a result. From here you look onto expansive and decorative public gardens beneath the mighty basalt cliffs on which Edinburgh’s Castle stands proud above the rest of the dramatic old town skyline. Yet many of those on Princes Street look the other way, as they’re concerned with chain store shopping or catching the tram or a train at main train station Waverley. But it’s not all utility here; the Scottish National Gallery rewards purposeless wandering, and December’s huge winter market in the gardens begins a season of revelry which ends with Hogmanay, Britain’s largest New Year’s street party.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Meeting Rooms
Official Description (provided by the hotel)
Downtown Hotel built above 2 well-known stores (Jenners & Marks & Spencer) in the heart of the city. ... more   less 

Additional Information about Mercure Edinburgh City - Princes Street Hotel

Address: 53 Princes Street, Edinburgh EH2 2DG, Scotland
Region: United Kingdom > Scotland > Edinburgh > Princes Street and Gardens
Price Range: $171 - $435 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mercure Edinburgh City - Princes Street Hotel 3*
Number of rooms: 158
Reservation Options:
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Also Known As:
Ramada Hotel Edinburgh
Ramada Hotel Mount Royal
Ramada Edinburgh
Edinburgh Ramada
Mercure Edinburgh City - Princes Street Hotel Scotland
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Questions & Answers

Here's what travellers have asked, with answers from Mercure Edinburgh City - Princes Street Hotel staff and other travellers.
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Questions? Get answers from Mercure Edinburgh City - Princes Street Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We didn't request a castle view, and I don't know if there are other rooms but the view was brilliant”
895vivienneb, 26 Apr 2017 | Read review
“View of Princes Street”
chrissie21Yorkshire, 24 Apr 2017 | Read review
“rooms with are view, on Princess street, are noisy”
  • view from 6th floor room, similar to view from breakfast room
almendruco, 22 Apr 2017 | Read review
“Rooms to the South (left) will overlook Princes Street, rooms to the\north (right) overlook the back of buldings.”
rphood2004, 14 Apr 2017 | Read review
“ask for a room with a Castle view”
ulsterwolf545, 5 Apr 2017 | Read review
5 of 5