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Mercure Edinburgh City - Princes Street Hotel

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Traveller (815)
Room & Suite (364)
Dining (31)
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Overview
  • Excellent19%
  • Very good39%
  • Average26%
  • Poor10%
  • Terrible6%
Travellers talk about
“princes street”(402 reviews)
“scott monument”(84 reviews)
“privilege room”(25 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Multilingual Staff
3 Star Hotel
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Rooms
Jun. 3Jun. 4
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,575)
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All reviewsprinces streetscott monumentprivilege roomcastle viewwaverley stationchristmas marketexcellent locationbit datedsuperior roomcentral locationfew minutes walkshort breaklovely roomroyal milehaggisjennersbuses
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281 - 285 of 2,172 reviews
Reviewed June 13, 2017

Excellent Location close to train station and all attractions. But staff specially at front desk is bad. Very arrogant and no respect for the guests. Need a lot of training on how to treat your customers. A lot of noise from traffic and rooms are...More

Review collected in partnership with Accorhotels.com
Thank kirtisan
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded June 20, 2017

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your stay did not match your expectations. Please allow me to express my sincerest apologies. I am sorry that you found the staff to...More

Reviewed June 11, 2017 via mobile

I will not be returning to stay here again. It was very overpriced for what was on offer. The lifts were slow and erratic. I had booked a twin room for myself and my daughter and was told this would not be possible when we...More

3  Thank Deborah A
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded June 20, 2017

Dear Guest, Thank you for taking the time to tell us about your stay. I was very disappointed to read that your room did not meet your expectations. Please allow me to express my sincerest apologies. Kind regards, James Fraser General Manager

Reviewed June 11, 2017

I booked a twin room on the internet a few days before arrival for myself and my young daughter and I was advised by a member of staff to book for one as the breakfast for my daughter was free. I wrote two emails requesting...More

2  Thank 1cms
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded June 20, 2017

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. We are currently in the process of planning a...More

Reviewed June 10, 2017 via mobile

We popped in thinking we would be able to have a drink in the bar - we were not able to - but Kieron Sim booked us a taxi instantly, something which we weren't able to do ourselves, brilliant service!!

Thank Murray S
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded June 20, 2017

Dear Guest, Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards, James Fraser General Manager

Reviewed June 8, 2017

The hotel was approx 300 to 400m walk from Edinburgh Waverley train station. Great location if travelling by train from places like London, Birmingham etc... by train. Overall nice hotel in the best spot close to all tourist attractions. If travelling via Edinburgh airport then...More

Thank emile4949
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded June 9, 2017

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Edinburgh. Kind regards, James Fraser General Manager

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$140 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$140 - US$373 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (815)
Room & Suite (364)
Dining (31)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Nearby
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street
is only half one, since buildings only line one side.
But what they don’t say is how extraordinary the views
are from Princes Street as a result. From here you
look onto expansive and decorative public gardens
beneath the mighty basalt cliffs on which Edinburgh’s
Castle stands proud above the rest of the dramatic old
town skyline. Yet many of those on Princes Street look
...More
Questions & Answers
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Deasy D
April 10, 2018|
AnswerShow all 4 answers
Response from Kevon R | Reviewed this property |
hi i am scottish we have had a week of summer already so that will be about it i found it warm not hot my missus was still cold air conditioning aint really a scottish thing its either heating or open a window. It aint... More
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Rosalind O
September 28, 2017|
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Response from jes40 | Reviewed this property |
No they are all the same size according to the reception. Which means no baths anywhere I assume!!
1
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Sandra P
June 28, 2017|
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Response from tweenah | Reviewed this property |
I believe 7am to 10am.
1
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Room Tips
"Castle view rooms are amazing"
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"Pay the extra premium for a castle view room as at least the view will distract you from looking at the room..."
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"rooms overlooking the Edinburgh castle are the best"
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"get the city view room"
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