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Mercure Edinburgh City - Princes Street Hotel

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Traveller (815)
Room & Suite (364)
Dining (31)
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Overview
  • Excellent19%
  • Very good39%
  • Average26%
  • Poor10%
  • Terrible6%
Travellers talk about
“princes street”(402 reviews)
“scott monument”(84 reviews)
“privilege room”(25 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Non-Smoking Hotel
Restaurant
Room Service
Bar/Lounge
Multilingual Staff
3 Star Hotel
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,575)
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All reviewsprinces streetscott monumentprivilege roomcastle viewwaverley stationchristmas marketexcellent locationbit datedsuperior roomcentral locationfew minutes walkshort breaklovely roomroyal milehaggisjennersbuses
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361 - 365 of 2,172 reviews
Reviewed March 26, 2017

Great location in terms of proximity to the station and city sights. Spent a family reunion weekend here and all four rooms were great - clean, spacious and comfortable. Great shower, though I would have preferred a walk in shower rather than an over the...More

1  Thank JuliePBacon
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded April 11, 2017

Dear Guest, What a great review and we thank you for it. We are pleased that you enjoyed our fantastic location. We do hope to see you again on your next visit to Edinburgh. Kind regards, James Fraser General Manager

Reviewed March 26, 2017 via mobile

Whilst the location is brilliant and staff were very approachable and friendly, the room really let it down. My room was very old and tired. The toilet had obviously been cracked and chipped and patched up a few times over the years. The shower curtain...More

1  Thank Lewis W
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded April 11, 2017

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

Reviewed March 25, 2017 via mobile

I have reviewed before but not been in for a while. As shopping in town on a beautiful day decided to give Mercury a 2nd chance. Excellent customer service even although a staff member was be if trained - they advised us when we arrived...More

Thank Rose-Marie M
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded April 11, 2017

Dear Guest, We very much appreciate your comments regarding your stay at Mercure Edinburgh City Princes Street Hotel. It is always helpful to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to...More

Reviewed March 25, 2017

We booked this hotel with tesco vouchers. The room was small and basic with clean linens. Downside - bathroom could do with refurbish, rust stains on bath front, minimal toiletries, taps old and toilet flush poor. Upside- shower was powerful and hot. Downside - Net...More

Thank Sue D
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded April 11, 2017

Dear Guest, Thank you for taking the time to tell us about your stay, I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. I will share your comments with our team, I...More

Reviewed March 21, 2017

Although a little tired the room was big and airy, very clean with a great view of the castle. We ate at the restaurant and the food was delicious, staff were very friendly and attentive. Great position and just across the road from Waverley train...More

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Thank Matron56
Response from James F, General Manager at Mercure Edinburgh City - Princes Street HotelResponded March 24, 2017

Dear Guest, Thank you for your comments. We really appreciate you taking the time to write about your experience. We certainly hope to look forward to welcoming you on your next visit to Edinburgh. Kind regards, James Fraser General Manager

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$143 - US$372 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$143 - US$372 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (815)
Room & Suite (364)
Dining (31)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Nearby
Princes Street and Gardens
Glaswegians tease Edinburghers that their High Street
is only half one, since buildings only line one side.
But what they don’t say is how extraordinary the views
are from Princes Street as a result. From here you
look onto expansive and decorative public gardens
beneath the mighty basalt cliffs on which Edinburgh’s
Castle stands proud above the rest of the dramatic old
town skyline. Yet many of those on Princes Street look
...More
Questions & Answers
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Deasy D
April 10, 2018|
AnswerShow all 4 answers
Response from Kevon R | Reviewed this property |
hi i am scottish we have had a week of summer already so that will be about it i found it warm not hot my missus was still cold air conditioning aint really a scottish thing its either heating or open a window. It aint... More
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Rosalind O
September 28, 2017|
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Response from jes40 | Reviewed this property |
No they are all the same size according to the reception. Which means no baths anywhere I assume!!
1
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Sandra P
June 28, 2017|
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Response from tweenah | Reviewed this property |
I believe 7am to 10am.
1
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Room Tips
"Castle view rooms are amazing"
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"Pay the extra premium for a castle view room as at least the view will distract you from looking at the room..."
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"rooms overlooking the Edinburgh castle are the best"
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"get the city view room"
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